Camtasia crashes any time I use my headphone

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  • Updated 9 months ago
Hi, I have bought a very expensive headphone to be able to have an excellent quality while recording my voice. my headphone is JBL but every time I choose this headphone in Camtasia environment to record my voice, the Camtasia crashes and I have to restrat the whole project again. what is wrong? Please help because without the headphone the voice quality is not very good.thank you
Photo of khojastehlaleh


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Posted 9 months ago

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Photo of Rick Stone

Rick Stone

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Something like this is usually best handled by TechSmith Tech Support. You should seriously consider contacting them:
1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday - Friday

Cheers... Rick :)
Photo of Dubie


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Rick's recommendation is probably the best route but out of curiosity have you set your headphones as the default in your system sound settings?

Could be Camtasia is in conflict of what to use.