Camtasia Cuts Off Top Of Video

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I'm using Camtasia 8 on Windows 10 with an NVIDIA GeForce GT 750M graphics card.  My issue is that when I record my screen (at 1920x1080) the top 1" (approximately) gets cutoff.  Essentially it looks like a 1" black bar at the top of my video.  I have successfully recorded Camtasia videos before with no problem, but this now seems to be a consistent issue that I can't seem to fix.  I have tried various things, such as downgrading my frame rate to 15 frames per second... but that doesn't have any effect.  I thought to uninstall Camtasia and reinstall... but the problem persists.  I also updated my graphics card driver to the latest one, but that didn't help either.  This issue happens no matter what I'm recording, whether it by my custom WPF desktop application, or simply browsing around in Google Chrome... it happens every time.  Can anyone help me?
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andyopayne

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  • frustrated

Posted 4 years ago

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Timbre4, Champion

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Hello,

Did this start with Windows 10? Your capture window says 1920 x 1080?

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andyopayne

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I have been using Windows 10 the entire time I've had my machine and generally not had any problems.  I've been recording just fine, up until today.  I've recorded many other clips at a resolution of 1920x1080... but all of a sudden the top 1" of the screen is cut off (ie. black bar).  This actually happens no matter what resolution I record (I just tried 1024x768 and it happened there too).  
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Timbre4, Champion

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Camtasia version change?
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andyopayne

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No, it's the same version.  I'm using the latest one, Camtasia Studio version 8.6.0
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Timbre4, Champion

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Puzzling; something changed. Try a system restore to a time it worked. I had a Windows 8.1 update whack up my Outlook and a couple other programs. The Restore put it right once again and the Windows update processed okay the next time.
(Edited)
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andyopayne

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The only thing that seems to have worked is me changing my system screen resolution back to 2880x1800 (which is my native resolution) and then setting the Camtasia screen capture to 1920x1080.  I had changed my screen resolution to 1920x1080 and was trying full screen capture... but it was failing every time.  It seemed to be fixed when changing the screen resolution back to a higher setting.  I don't know why that would fix it, but it seems to be a workaround for the time being.
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Timbre4, Champion

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Baffled; I run 1920 x 1080 and shoot 1280 x 720 towards YouTube HD spec.
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Joe Morgan

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Andyopayne,

I would try tech support.
 Their probably your best option to deal with this issue. They can analyze Camtasia's data for you .

This is a Free Service. Submit a ticket at,

https://support.techsmith.com/hc/en-us/requests/new


Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

(Edited)
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Robert R., Online Community Admin

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Hi there!

There could be a couple of issues, the first of which is detailed at: https://support.techsmith.com/hc/en-us/articles/215138598

The other could be in regard to DPI setting (less likely than the above-linked support article, but still possible). In the Display Settings area there should be a slide-bar for the DPI, for Camtasia to work properly the slidebar should be set all the way to the left (on "Smaller").
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Jeffry Houser

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Hi Robert, 

I am having a very similar issue as to the one described by andyopayne.

Neither of the suggested fixes had any affect on my issue. 

I'm trying to create a screencast using a mix of Powerpoint Slides and some screen recording. 

I have tried to record the powerpoint slides using both the powerpoint plugin and running the powerpoint at full screen. 

I'm seeing big black spaces in the resulting video.  I've seen this black bar covering the top quarter of the screen.  I've seen a small black spot covering the screen in the bottom left corner.  And I've seen the black covering the bulk of the screen as an L Shape, with only the bottom right quarter of the screen showing.

I'll reiterate; neither of the two suggested fixes worked. 

A bit more details:
This is the first time I've tried to record  Screencast with Camtasia since upgrading to Windows 10.  I have used Camtasia to edit some mp4 videos without any issue, though.  Before the Windows 10 upgrade, I was on Windows 7 and recorded hours of screencasts without issue.


I have an AMD Radeon HD 7700 Series video card.

I have a 30 inch Dell Monitor plugged into the Displayport port [an Adderview Pro DisplayPort KVM resides between the video card and the monitor].  The default resolution I use for this monitor is 2560x1600; but I brought it down to 1920x1080 for recording the screencast.

This computer also has an older Dell 20 inch monitor plugged into the DVI port of the same video card.  This is rotated and set to the resolution of 1200x1600.

I am currently running Camtasia 8.6.  I upgraded, today from Camtasia 8.3 in hopes it would solve the issue. 

This same setup has worked without issues before the Windows 10 upgrade.
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Jeffry Houser

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I just wanted to add that I seem to have been able to fix the issue by tweaking graphic driver settings.

Inside the Radeon Settings panel, I selected "Display" and manually turned off GPU Scaling for the Dell 30 inch monitor (a U3011).  I also set the scaling mode to Full Panel.  Previously it was "center".

After that, Camtasia started working like it never knew it was broken.