Camtasia Studio cutting off edges of frame upon export

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  • Updated 5 years ago
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  • (Edited)
When I export my final movie out of Camtasia as a quicktime movie, the edges are all slightly cut off.

I do all my editing using a canvas size of 2048 x 1152 (same as capture) , but since my final (right now) only needs to be 1920 x 1080 quicktime movie, I export at that size. Should not matter, as they are the exact same ratio / dimension, but am mentioning it in case there is a bug. 

I did a test and output using the exact same settings, but this time at 2048 x 1152. THAT works, however, not what I want.

HELP!  Any suggestions greatly appreciated! Sara

Example of cut off edges:

What it should look like:

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sara

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Posted 5 years ago

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Joe Morgan

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Hello there,

the problem you encountered made me curious so I decided to try to and reproduce it. I created a 2048 x 1152 pixel image in Photoshop and placed a 20 pixel colored  border around it so I could test it with accuracy. I had no issues rendering a 1920 x 1080 video using the Animation codec.

I don't believe it's a program glitch.

I only have one suggestion. Check under the properties tab and ensure that the video is scaled to 100 percent before producing.

Regards, Joe

(Edited)
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sara

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Hi Joe,

Thanks for testing! 

Did you output as Quicktime file?  And if so, would you be willing to output as H.264 and see if you have the same results?

I am wondering if the issue is with exporting as Quicktime H.264. I have attached my settings below

 .
(Edited)
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Joe Morgan

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I outputted as Quicktime H.264 first  because I did not read your question carefully enough the first time. LOL, It rendered correctly.
Then I tested output using the Animation codec . It rendered correctly as well.
(Edited)
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sara

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Weird - I do not understand!  I am simultaneously submitting this to tech support as well, and they've asked for project files and settings. Hopefully they can help me figure it out.  Although I like having it on the forum, because then others can find it, if they have the same issue. Will add more info when I find out.....
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sara

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Also, when you say the "Properties" tab. Do you mean the one that says "Visual Properties"?? Unfortunately I have multiple elements in this project and it appears I would have to go in a select each one individually to scale up (??) unless I am missing something. Or, do you mean scale in the upper tab, which I normally have to keep at "Shrink to fit" to see the whole frame?
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Joe Morgan

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Yes, the animation tab. If your video was scaled to 101% it would have a slight cropping effect on the video because it would be scaled to just outside of the canvas area. I read your other question earlier and that's why I thought you were rendering using the animation codec.
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sara

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Thanks!  Mmmm. There is one section of my video where I had to put a black box over an area, basically to hide it. I did let it overlap the frame slightly, because I wanted to be sure I covered the area I wanted to hide. That is the only time I can imagine something being more than 100%.  However, wouldn't I have the same result if exporting it as 1048 x 1152??  FLUMMOXED.
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Joe Morgan

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This is what has happened to me in the past. Sometimes when I'm first starting a project I will drag a piece of media into the timeline that is not my main video track. What happens then is that the recording dimensions are automatically set to the size of the media I dragged into the timeline first.

So the Natural thing to do is correct the size of the editing dimensions when you catch the mistake. But there's one thing that goes wrong in this scenario. Once you change the editing dimensions everything in the project becomes rescaled as a result. In the case of your video. What I would do first is ensure that the editing dimensions are correct, then with the video highlighted and selected I would check the properties tab to ensure that it is scaled to 100 percent.


You want to edit at the same size that you recorded the screen at.
(Edited)
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sara

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THANK YOU, JOE.  I appreciate you taking time to help me with this!
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sara

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Joe! Cory L of TechSmith tech support figured it out!  It is a goofy Quicktime setting.  Very interesting!

Cory L wrote:

"It looks like the video only displays this behavior in Quicktime player. After looking at your video in MediaInfo it looks like there are some strange items happening with the dimensions: http://screencast.com/t/8qCQsvn7
Also one thing to note, the only player that actually had a problem with playback was QuickTime. VLC and Windows Media Player both played back full size and looked great.

I did some digging and found there is something with Quicktime Pro that may be related to this called Clean Aperture. This forum post goes into some details about the settings: https://forums.creativecow.net/thread/8/1116440
If you have Quicktime Pro on the computer I recommend turning off that setting and seeing if the issue persists.
When producing to MOV from Camtasia Studio we do leverage Quicktime to do the MOV encoding and if that setting is turned on it may be causing the issues on your computer.

I was unable to reproduce the problem from my computer with a non-quicktime pro version of quicktime. The section of the video I produced came out playing perfectly in all players."

SARA
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Joe Morgan

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Hey, thanks for reporting back. It's probably not a goofy setting if you own a MAC. Quicktime always opens oversized and off center on my machines. 

Windows users have been complaining to Apple about this problem for years { At least for the free version anyway }. I don't know if the Pro version works correctly.

Apple seems to have no apathy for windows users.

Regards, Joe
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Kelly Mullins, TechSmith Employee & Helper

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Sara,

Thanks for getting back with us on the fix.

You are correct, this will be very helpful for others who might run into this same issue.

Kelly
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