Camtasia dosen't connect to the internet.

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  • Updated 1 year ago
I have license-key(I bought). I tried to register, but Camtasia says "it can't connect to the internet". So I couldn't register.
I can use internet and mail. My internet has no problem.
In addition, I can't use online help because of the same reason. It seems like camtasia misunderstands or makes an error.
Then, what should I do?  Please tell me.
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cookyourself111

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Posted 2 years ago

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ExpertNovice

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Perhaps your anti-virus or firewall is preventing Camtasia from connecting.  Just guessing until the experts can respond.
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cookyourself111

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Thank you for your advice!  I've tried that. Unfortunately,  it didn't work for my PC.
Even "help link" doesn't work. It seems like Camtasia web-site(or sever) is temporary closed now...
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ExpertNovice

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First I tried many of the help links including registration and all successfully connected.  (Perhaps the registration server was down and is now working again.)  I am using CS8 but don't think there should be a difference in this issue.

Searching for "Camtasia can't connect to the internet" and "camtasia unable to connect to register" and ignored the common problems of anti-virus, firewall, behind proxy server, etc.  The common solution often required contacting customer support which sometimes resulted in repairing a registry entry.

So, that is what I would suggest if you are still unable to register and assuming you can connect to www.TechSmith.com outside Camtasia.

Good luck.

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cookyourself111

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Thank you for your kindness!
Thanks to you, I found that I can't connect to www.TechSmith.com by my PC(window10).
On the other hand, I can go to www.TechSmith.com by my another PC(windows8) or iPhone.
So now I understand that the problem is in my PC(window10).
Then, I've tried firewall, anti-virus, off, but they doesn't work.
Searching other way. 
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ExpertNovice

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For the fun of it open a command prompt with admin rights and try the following command.

ipconfig /flushdns

That will, uh, flush the DNS cache and might, just might, clear up an issue.

Try accessing the TechSmith website again.  If it works (lucky!) stop reading.

I can't think of a way one computer, these days, would be blocked from a specific site without an action being taken.  The only one that might be easy to happen is in the browser security section.  In IE that is Tools > Internet Options > tab Security.  Check the "Restricted" zone.  The Hosts file is another simple way to block a site but that requires modifying a file.

Do you have an alternate browser installed?  If so, see if the other browser can access it.   (Hint:  Since Camtasia can't access it the issue is not likely browser specific so don't install anything to try.)

I really don't know how to proceed if the above doesn't work.

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cookyourself111

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Thanks a lot.
I really don't know why, but the problem is solved by retrying the same process from the beginning. I can use it without any error now!
Thank you very much!!!
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ExpertNovice

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I doubt this could happen today but...  A long time ago, shortly after we got DSL (before FIOS), we had two computers in the same room connected to the same router.  I was taking an on-line class and one computer could always connect and mine (of course) could rarely connect.

A TRACERT to the website showed both computers took different routes and the route mine took had a single server which was almost always offline.  Today, I would change the DNS servers and hope that worked.  However, today I doubt this could happen.  Still, if it recurs this info might help.  If not, well, you just wasted another 2 minutes.  :D

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chrystal71061

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The simplest solution is to go to the Camtasia website, log in and go to your account info, under your products and install the latest version. It will ask you if you want to new install, repair or remove. Chose repair and then I restarted my computer. Opened Camtasia and it was now the latest version.
(Edited)
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Tim Frost

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I can't remember the link right now,but it is possible to download and install the actually usable version of Camtasia Studio which is version 8.6 rather than try dealing with the plethora of unresolved issues that Camtasia 9 has.  Perhaps someone else on this list has the link to download previous versions of Camtasia Studio (TechSmith began dropping the word Studio from the product with the release of version 9 - the unusable version).