Camtasia Freezes after Windows 10 upgrade

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  • Updated 2 months ago
Hello,

I used Camtasia (2009.0.9) with Windows 7. Yesterday I upgraded my Windows 7 to Windows 10.
Since then every application work well except Camtasia:

-If I play the track, the playhead is moving but there is no change on the canvas

-If I click on the timeline anywhere to move the playhead, nothing happens for about 5 minutes and meanwhile Camtasia uses 50-80% of the Cpu

And this experiment was just with a short, 5 minues video, without any effects.

Any advice? Thank you!
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ZsoltCsillag

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Posted 2 months ago

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Joe Morgan

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I would run a repair install.
Its like a re-install but is much faster.
A few of your user preferences might be reset to factory default. So take a look at those afterwards.
Overall, it's less invasive than a re-install.


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ZsoltCsillag

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Hello,

-I ran a repair install, it didn't help
-I completely uninstalled and reinstalled Camtasia, it didn't help
-I installed the newest Intel drivers for the video card, restarted the computer, it didn't help

:-(

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Joe Morgan

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Have you tried disabling GPU acceleration.


 
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ZsoltCsillag

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Yes, I tried all of these settings including the software only, then I restarted Camtasia. It didn't help
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Joe Morgan

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There is a Camtasia registry folder you can delete. It will reset Camtasia settings to a "Like New" installed state.
This wipes out all your user preferences.
When you fire up Camtasia. The Camtasia get started project will be loaded into the timeline. Its as if you installed it for the first time.
The folder is replaced automatically. Applying default settings to Everything.
That's the downside.

 

If that doesn't work, contacting tech support would be my next move. 
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ZsoltCsillag

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Thank you I will try it. I already contacted tech support but so far all that they could tell was to reinstall the newest video card driver
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ZsoltCsillag

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Hi,

Ok, I found out the real problem:

-Only the videos made by my Xiaomi Mi Max3,  with format mp4, H264/avc 60 frames / second lag and use the Cpu at 50-80%  in Camtasia with my Windows 10
-Previously with the *same computer* on Windows 7 the *same videos* were fast while moving the playhead

If I convert my videos to Avi with AVS Video converter, it works. But this is a *very cumbersome* method, because each video takes more than an hour to convert and meanwhile I can't use my computer because it slows down.