camtasia freezing

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  • Updated 1 month ago
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I was working in Camtasia 2019 on a 59 second video that kept freezing on me. 

It had:

- A camtasia moving triangle background
- A camtasia sound track
- 4 texts with behaviors, one text after another
- 1 additional external video of 9.04 MB mp4 file.

When I tried to split the music track to finish the video it kept on freezing on me.  I tried it about 3-4 times until I decided to render the entire project as it was, and then I re-opened all as mp4 file and had to cut the end part I did not want at the end. 

It was a pain in the butt and good luck I found a way around after spending so much time of trying and re-booting computer and all.

Good luck it was only a 59 seconds video because if it was much longer I would have wasted a lot more time.

Why would Camtasia 2019 would be freezing?   What can I do to avoid it?  I sure don't want this to happen in other short videos, and surely not in a much longer video with a lot more editing.  
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Edgar Lindo

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Posted 1 month ago

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Photo of Joe Morgan

Joe Morgan

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Have you tried disabling the graphics card?

Do you have a strong computer? It doesn't sound like a demanding project to me. What Size video? 4K, 1080?

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Edgar Lindo

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How do I check if the graphic card is disable or not?  Do I want it disable? 

The computer is a 16GB RAM, i7 6700 CPU 

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To see what graphics card you have: 
1) Press Windows + R 
2) Type "msinfo32" and click "Ok." 
3) Click the plus icon on under "components" to expand it
4) Click on "Display." 
5) Take note of the name of "Name" field. 

To disable your GPU/graphics card in Camtasia
1) Navigate to Edit > Preferences
2) Select "Use software-only mode" from the Hardware Acceleration drop-down menu under the Advanced Tab.