Camtasia is not recording my screen ! Windows

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I just downloaded Camtasia 9 free trial and tried it so many times. It does record the audio but not video or screen is recording. Why is that ? It is emergency  :(
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Maheshika Weerasinghe

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Posted 2 years ago

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ExpertNovice

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If my response doesn't help consider describing the setup and results for the experts to help you.  For example, do you have multiple monitors and, if so, which monitor is to be recorded.  Is any image recorded or just a black screen?  How many tracks are created?  (Should be two, or three if web cam is also being captured.)  Right click the capture in the clip bin and select properties and provide that information; how much audio and video time is listed?

All that may be wasted effort or it may save you time when someone with real knowledge is able to help.

The following post, answered by kayakman, makes it seem impossible NOT to capture the screen on a PC when "Record" is used.  One thing I have accidentally done is to use a very small custom area on one recording and forget to reset to full screen on the next.

\https://feedback.techsmith.com/techsmith/topics/record-only-webcam-and-not-screen-in-camtasia-9

Good luck

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mg.1972

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I have experienced the same issue, and tried the recommended solutions to fix this.
However, on further investigation, I have discovered that it only presents for me when I am playing a blu-ray disc.
If I am using a standard application (excel or similar) playing a standard format DVD, or in a web application such as google maps, the recorder works very well. As soon as I am playing a blu ray - the screen captured is black and I only capture audio.
Is this a form of copy-protection?
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Robert R., Online Community Admin

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Hello mg.1972;

Indeed that is copyright protection; I am taking an educated guess here, but it sounds near-identical to HDCP, which is a slightly different form of copyright protection. Netflix has a really simple article on it and if you'd like to get really into the technical nitty-gritty, you can do so at a site called Digital Connection or on Wikipedia.

Thanks for stopping by the TechSmith Community, and make sure to swing by our Support site if you run into technical issues.

-Robert
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Patricia Waterman

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THE IMAGE and audio WILL show ONLY when you hit "Save and Edit" - 
In Windows 10, Camtasia Recorder's Preview Playback will playback the audio only. This was frustrating me for some time, thinking it was not recording the screen!! But it is! The image only shows up after you hit the "Save and Edit" button. You are then automatically redirected into Camtasia  Studio 8, and there everything works fine. Ugh!!
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Marc Stubbé

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thank you - I experienced the same