Camtasia Mac 2019 crashing

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  • Updated 11 hours ago
Tried every type of fix suggested by support, Camtasia 2019 constantly crashes on my mac (16gb ram / latest Mohave OS)

Losing so many edits (even after saving constantly, the autosave doesn't always catch the crash and restore).

We use this every day for our business and it's impacting productivity REALLY badly, looks like we will switch to another editing solution if this isn't fixed.

Camtasia 2019 is UNUSABLE right now on mac...

Note: This conversation was created from a reply on: Camtasia 2019 Now Available.
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simon.dunant

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Posted 11 months ago

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Paul Middlin, Employee

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I assume your support case is still open and you're still working with them, then? Constant crashes are not normal or expected behavior, so our support team should continue working with you on that.
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larry.kluger

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I just installed the latest Camtasia Mac release. It now freezes when saving a recording or pressing the "New Project" button. Any ideas? Can I downgrade to the prior version?

Thanks,
Larry
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Paul Middlin, Employee

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Definitely contact support so we can figure out what's going on with your specific system. Freezes aren't normal/common so some investigation is needed.

https://support.techsmith.com 
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mehul

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I am also crashing with mac and Camtasia 2019 - only when I do Screen Recording. Other functions are working fine.  It's very frustrating.  
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carlos.teixeira

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I face the same problem with Catalina 10.15.4, where camtasia keeps crashing or freezing!!!! It's affecting deeply my ability to work (specially now where everything is remote only) and I am now using an very old Windows PC in order to do some (I can't do all as it is not as powerful from a processing and ram perspective) of my daily work!!!! You should definetely propose some solution to your Mac community!!!
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Paul Middlin, Employee

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It would help if you could contact our support department so that
  1. we can help you get it working
  2. we can get better diagnostics to see *why* it is crashing for you, to find a fix
In some cases where regular crashes happen like this, it is because of something else weird on the system. In other cases, we can find a problem with our software and fix it. Most people aren't getting these problems, so they are hard to diagnose without help from people like you.
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desiree

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I have the same issue with Camtasia 2019 on Mac. My video length is 20mins and it just now started to give me the spinning wheel of death for every.single.basic.edit. Even just moving a clip on the timeline it freezes on the spinning wheel. I only have 2 mins of editing left and so far I'm in hour 3 of editing because it keeps freezing!!!
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Paul Middlin, Employee

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That's not good... or normal. If you'd be willing to contact support we might be able to figure out what's going on there?
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jace.gideon

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I'm having the same problem
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Helge Kraak

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Also constant crashes. This is really serious!
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Paul Middlin, Employee

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Hello jace, Helge-
It's really hard to figure out what's causing a crash through the forums, but if our support staff can ask questions, get diagnostics and crash files from you, then we can likely solve the issue and also learn more about any fixes we might need in the product:
https://support.techsmith.com/ 
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niki

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me too, constant crashing (spinning wheel) even on a new project with nothing in it. I'm on High Sierra. So frustrating!
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Mathieu Pelletier

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Same here.  It is worse since the last update.  As soon as it starts to give spinlocks I close the app and reopen it to continue working.  Something is definitely wrong!
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simon.dunant

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TEN (10) times I have had to force quit Camtasia today on a mac today b/c of the spinning wheel. Yesterday the same. SO unproductive and frustrating. @techsmith why can you still not get a stable mac version of Camtasia out. I'll take stability over new features any day in your next release.
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simon.dunant

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Been through this multiple times, plist deletions etc, it always comes back whatever we've done. 2020 seems so much worse than 2019. My faith in Camtasia has never been so low. Thing is so many others are reporting it too which points to a software issue, not an individual issue. Camtasia seems to be an afterthought on Mac, although Mac users pay the same as windows with far less issues on Windows...
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simon.dunant

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Oh and btw there are never any crash reports generated, I have to force quit as Camtasia physically hangs forever.
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paulwilliamengle

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Simon, 

Really appreciate your patience in answering all these questions. I assume your tickets have been escalated as far as they would go? 

Because if you've spent 11 months with V.2019 and V.2020, which both yielded unacceptable performance and support tickets, and they haven't resolved your issue.

If it were me, I would talk to support about next steps, up to and including a refund so you can pursue a more stable screen recording/editing solution.   
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paulwilliamengle

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And I don't recommend moving from the Camtasia brand lightly, but if you've been at a resolution for this long and this product doesn't play nicely with your machine, I'm not sure what options remain for you.
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info

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Same here. Just removed the software and installed a newer version hoping it would go away, but it doesn't I'm working on10.14
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paulwilliamengle

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I understand the forums don't represent the entire customer base, but it does seem like TSC for Mac would be the easier platform for which to develop TSC iterations, given how (comparatively) fewer model lines are in circulation.