Camtasia Mac timeline cuts cause sound distortions

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  • Updated 3 years ago
Hi,

Using Camtasia Mac 2.9.2, often enough, when I split the timeline, sound around the split point gets distorted; there will be a crackle or a pop ... It's pretty annoying and a major problem with the software, since you are afraid to make edits.

To test that the cutting causes the distortion, I can undo the cut and the crackle/pop disappears. This distortion BTW persist when you output the video. 

Stefan
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stefan

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Posted 4 years ago

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Logan S.

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Hey Stefan,

This is an issue we have seen with a few folks. We are currently gathering information on it, but I don't have an ETA on a fix. Best bet for now is to revert to a prior version, but the catch there is that you may not be able to open the project in an older version. Less than ideal. Sorry about that!
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stefan

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That's good to hear that you are on it. Now if you fix that, and the web cam video capture problem, we will be in business.

Yes, Camtasia (since version 2.7) has a hard time properly capturing external web cam video ... with version 2.7, it worked great. But that was 2.7. And finally your noise reduction algorithm is pretty bad ... it's sad that even an open source Audacity does a great job with that. 

My positively intentioned feedback to problems found in an otherwise good product.

Stef
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pjonesCET

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Until fixed, Why not add the audio after creating the video.
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Greg Lam

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I have this exact same problem.
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tobogranyte

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I have this problem as well, and there is a workaround, although it's a pain in the ass. If you make a cut in an audio file (split selected at playhead), you need to move the part of the split that's after the playhead to a new track. That makes the pop disappear. Moving it back to the same track re-introduces the pop. Incidentally, I'm on 2.10.2 and so this problem appears to yet be unresolved.
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stefan

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Thanks for the workaround. 

Stef
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Dale Scriven

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I've got this problem as well, thought it was something to do with my mic as it will randomly appear in the middle of tracks for a couple of minutes and then disappear again, didn't think it would be linked to cutting the track. It makes a lot of sense now. 

Thanks for the workaround, and I'm on camtasia 2.10.4 and have a mac pro 2015. 

Regards 
Dale 
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Edward Viaene

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I have exactly the same issue. I make lots of cuts and edits, so the workaround is not feasible for me. After 1 year this bug was reported, a fix would be great.
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rob

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This is a serious issue and has rendered Camtasia 2 Mac unusable for me.  Many, but not all, edits to audio result in a clicking and popping noise during playback in Camtasia and this seems to be carried through to exported video as a distracting popping sound.  Camtasia 2.10.4 on Mac Book Air (mid-2011) running OS X 10.11.4 El Capitan.
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rob

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I had to go back to Camtasia for Mac 2.8.3 to avoid this problem.
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rob

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Unfortunately, Camtasia 2.8.3 is not compatible with Yosemite or El Capitan, so now I'm in a bind.
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rob

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Fortunately, Camtasia 2.8.3 running on Mavericks will successfully open files from Camtasia 2.10.4 – at least using the subset of of Camtasia features I happen to be using.  My solution currently is to record and edit videos on my main Mac running El Capitan, but to render the final videos for export on my other Mac which I have downgraded back to Mavericks specifically for this purpose.