Camtasia Not Remembering Key

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  • Question
  • Updated 7 months ago
I already Bought Camtasia (latest). When I entered the key it worked but then after closing my computer and turning it on again (because of update) It was like "no, enter another key". It wasn't working
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namanc202

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  • frustrated

Posted 9 months ago

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Paul Middlin, Employee

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Did you get an error message? If so, what did it say? Or, did it just look like it was back in trial mode? Where did you purchase your key?
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namanc202

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Here, Watch the Video about this (recorded using QuickTime since Camtasia no work)
https://drive.google.com/file/d/1R6u6Bi4hqHAmh4mSEF-ig_4lDLJQFJ0M/view?usp=sharing
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Robert R., Online Community Admin

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Hello;

Have you followed the steps listed in the support article covering this topic? Please see here.

-Robert
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Paul Middlin, Employee

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Yikes! I'm not surprised that it can't remember the key if the first thing it does after you put the key in is lock up; the fact that you have to force quit tells me that there is a problem right after putting that key in. Let us know if the steps Robert listed work / don't?
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namanc202

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it did not work, there was no folder "TechSmith"
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namanc202

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if I try to record, it shows this