Camtasia playback - some segments auto-start, others do not. No apparent reason.

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  • Updated 1 year ago
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I have a timeline with many video segments and callouts. 
All callouts hotspots have "Pause at end of callout" checked since I want each video  to stop when done, and then only go to the next video part when a button-callout is clicked. When buttons are clicked, the viewer is taken to the correct part, but it just sits there, unplayed. No autoplay.  This happens on about half my segments. On the other half, it works perfectly.
I am publishing using the camtasia player. And my publish settings are set with "pause at start" UNchecked. What would cause the "pause at start" to be broken for an individual video segment? 
I need help desperately, as this is a paid project with weeks of work behind it and an impatient client.
I thought publishing would be the easy part.
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mldalto

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Posted 1 year ago

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Kevin Mojek, Employee

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That doesn't sound like any current known issues with callouts. It'd probably best to work through tech support; here's the link - https://support.techsmith.com/hc/en-us/requests/new
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mldalto

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So, after trying some stuff, I was able to get the timeline to work properly by publishing each video segment as its own video. Originally, by default, the timeline was publishing as one long timeline, which I guess would make sense for most people's projects. When the timeline is broken up during publishing, things are much better.  I still think this is some kind of bug, however.
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kayakman, Champion

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I believe the "pause at start" setting only affects the very beginning of the video [1st section]

how long are the hotspot callouts [duration?]

I use a lot of similar callouts; they work best when they are 1 second long, and key frames [custom production] are set to 1 second

what browser?