Camtasia Player: Black Screens at the End of Each Video Chapter

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Hey folks, I started to notice that when exporting a project from Camtasia and having it split the video recording into separate video chapters, at the end of each video chapter a black screen is shown for about one second before going on to the next video chapter. Has anyone else noticed this? I'm looking for the playback to be more seamless between video chapters instead of showing a black screen at the end of each one.

This issue has nothing to do with the recorded video, it looks great. Also, when viewing each video clip from the exported SCORM package, the videos play fine with no black screen at the end.
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Kenny Dyer

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Posted 2 weeks ago

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kayakman, Champion

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are you producing to MP4 WITH player?

was the video produced with black as the canvas [background] color?

are you viewing the video off a web site?

with a multi files from markers video made with the SmartPlayer, and viewed using the player, it will often display the video background color when switching from one video to the next

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Kenny Dyer

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Project was produced as MP4 video with player as a SCORM package. It was viewed on our LMS. Black is the color of the canvas background. Perhaps, like you said, when switching to video chapters it shows the black canvas. Is there anyway to stop the canvas being shown? I'd like for the video chapters to seamlessly flow into one another. Producing one full video without splitting the video into separate video chapters is not really an option for us.
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kayakman, Champion

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my work with multi files productions indicates that you cannot control what shows when the videos switch; I think it is a loading issue

you might try using a different canvas color?
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kayakman, Champion

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here's a quick test video made with yellow canvas color ...

http://www.cookbookplus.com/Videos/Test6/Test6_player.html

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Kenny Dyer

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Thanks for the idea but that just re-creates the same problem with a different color. It comes across as the video flickering between chapters. I guess there is no way around this.

Another thing that caught my attention is the ability to fast forward through a video chapter in your test. Currently, on our video, if you try to fast forward, the video chapter just restarts to the beginning. It's like you cannot skip ahead. Is there a setting that I'm missing?

Thanks for all your help.
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kayakman, Champion

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I don't do SCPRM/LMS stuff, so I don't know if the platform you use affects the fast forward function

you should be able to manually scrub through a video section, using the player progress  control?

you mentioned that producing a single, long video, with chapters, is not an option; could you reconsider?  that would solve the blanks between chapter changes
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Ben Rhodes, Employee

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Hi Kenny,

The color being shown is indeed because the player is waiting for the next video to load.  The longer it takes the video to load the first bit and begin playback, the longer you will see that background color.  

I'd really recommend not using split video at marker time with SCORM packages for other reason that I've talked about with you on this thread. https://feedback.techsmith.com/techsmith/topics/camtasia-video-player-toc-timecodes

I'm curious if you still see benefit from several smaller video sizes today?  That feature is a hold over from when downloading video on the internet using the Flash player was a much poorer experience.

I've been proposing that we nix that setting in a future version of Camtasia, so I'd love to hear why we shouldn't.  I welcome your feedback.

Thanks,
Ben
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Kenny Dyer

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Hey Ben,

I think the issues we have been having is isolated to our Oracle LMS.

Originally, when producing a SCORM package as one video, the user was unable to go to a chapter or even scrub through the video. We thought that was due to the video having to fully load first.

Then, we moved to splitting the video into multiple files from chapters. After doing that, the user could go to each chapter in the menu, but the user still could not scrub through a video chapter. When attempting to scrub through the video chapter's timeline, the chapter would restart to the beginning; and, of course, the issue with the background being shown between chapters. But, at least the user could go to a chapter unlike before.

I ran a test in SCORM Cloud and it allowed me to scrub through the video and load a chapter when exported as one video. Therefore, I'll have to look into what may be happening in the Oracle LMS that prevents this.

Unless there is a fix for these issues, I'm thinking the best thing to do is to move our Camtasia videos to a video hosting service.
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Ben Rhodes, Employee

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Hi Kenny,

It does sound like the server used to host Oracle LMS is not configured correctly to serve mp4 videos properly for seeking.  I hope you can find a solutions, seems like an undesired functionality regardless of using Camtasia productions or not.

Ben 
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Kenny Dyer

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Hey Ben,

I found out something rather interesting. It appears this seeking issue applies to Chrome but does not apply to IE. I have also tested other Camtasia videos done by other companies on the same LMS and they function correctly in Chrome. While it could still be a LMS system issue, I did find a JQuerry error and the following error that seems to indicate that a "touch" event (for mobile) only allows for seeking. Does any of this information help in trying to solve this?


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Ben Rhodes, Employee

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Thanks for the additional information.  I don't think that jQuery error is connected with the lack of seeking.