Camtasia Project Corruptions. How to recover?

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  • Updated 4 years ago
  • (Edited)
I recently closed and saved a project and then restarted my laptop. I have to do this often due to the fact it gets really slow after using for some while. However when I opened up camtasia studio again it says that the project appears to be from an older version of camtasia and asks me if I want to update/recover. When I do this it creates a project with _backup at the end, but when I open the backup it gives me the same message and continues to create a backup of the backup, now ending in _backup_backup. Is there a way I can recover this project? It's literally going to cost me hours of work if I can not..

Also the .trec files audio is all gone..
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Thomas C

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  • Very Concerned..

Posted 4 years ago

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Photo of Fred Grover

Fred Grover, Champion

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In this case Thomas you might be best off contacting the TechSmith Support Department and filling out a support ticket. They are better equipped to help with something like this issue. Sorry for you problems and they will get back within usually 24 to 48 hours during regular business hours. Unfortunately this is a weekend so it might be Tuesday before you hear anything back if you put in a report. I have provided the information below for you to do so.

TechSmith Support Information

http://support.techsmith.com/

Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Thanks for posting and let us know what you find out and have a great day/night.

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