camtasia record crashes

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  • Updated 2 years ago
Hi
Trying to record from an older Sony miniDV camera to camtasia on MAC using firewire (with thunderbolt - firewire cable). As soon as i hit record, the record portion of camtasia crashes. This is camtasia 3 for mac but same happening on camtasia 2.
Arkadiy
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arkadiy.shapiro

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Posted 2 years ago

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Casey Truelove

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For me, Camtasia was pretty fragile (crashing repeatedly) because I was maxing out my RAM (8GB). After installing more RAM (now 32GB total), the problem was solved. I don't know what your situation is, but that might be a good place to start looking. I don't have any experience with trying to record from another camera, so I don't know what might be going on there.
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Paul Middlin, Employee

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I think it would help for us to be able to look at your crash dump here. Contact tech support and open a ticket? http://support.techsmith.com
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arkadiy.shapiro

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Trying to but i don't see where to open case on web. There used to be a link, now all i see are phone numbers...
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Paul Middlin, Employee

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Click the blue "Create a ticket" button on that page, on the left side.