Camtasia Recorder 9.1.2 crashes after ~3-5 seconds of recording

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  • Updated 1 week ago
I am new to Camtasia and tried to make my first test recordings. it worked a few days, and suddenly stopped working for no apparent reason. After preparing my application I start the recorder (F9). The recorder GUI minimizes and green maks appear at the edges of the screen as usual. Without me doing something the marks vanish after say 3-5 seconds, and so does the Camtasia icon. The usual "save as ..:" dialog does never appear. When I restart the recorder, it says there is an unfinished recording and tries to recover it, but always fails. In Appdata\Local\TechSmith\Camtasia Studio\CrashDumps file do appear, the timestamp matches my crashes. Unfortunately the .dmp files are unreadable binaries. How can I use the dmp files to get a hint where to start searching for a fix?

Thx, Armin.

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arminlinder

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  • extremely frustrated

Posted 3 weeks ago

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Joe Morgan

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Make sure you have plenty of free space on your hard drive, and your temporary files aren't hogging your hard drives free space.
It kinda sounds like a hard drive full error to me.

Right click your C drive and check properties.Make sure it isn't full. If it is, run Disk Clean Up.


If it isn't, Contact Support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Regards,Joe

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arminlinder

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Hi Joe,

thanks for you reply. Free space is ~30GB, this is not the problem. Thanks also for the info, that this wasn't the official support channel, since I reached here from the official support page I didn't realize that.

So there isn't a way for me to look into the dmp files?

Greetings from Bavaria

Armin
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Joe Morgan

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Greetings from USA,

I don't know anything about dmp files. 
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arminlinder

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I could resolve the issue by downgrading VMWare Workstation Pro from the latest version 15 to the previous version 14. It seems to be caused by an incompatibility between Camtasia Recorder and the VMware graphics driver: as soon as I disable the latter by uninstalling VMWare Tools, the crash does not appear any more. VMware is, however, not very useful without the VMware tools, so, for me, the downgrade was the better option, in V14 the Recorder works though the VMware Tools are installed.