Hi, I purchased camtasia 2019 on april 25th. I worked on it for 10 days and the software was not working well and froze after working for a while. I wanted to return the product but I totally forgot to do that. I submitted a return request on May 22nd (27 days) but no reply from them yet. 30 days return window closes today. I have two questions, do they refund if I submitted the return request before 30 days but not processed yet. Can I deactivate or uninstall the software before the return request is approved? What should I do?