camtasia:+sorry+there+is+a+problem+with+your+file+and+we+cannot+view+it

  • 1
  • Question
  • Updated 3 years ago
Photo of choudhuryismael

choudhuryismael

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Rick Stone

Rick Stone

  • 6448 Posts
  • 3070 Reply Likes
Hi there

What version of Camtasia? What is your recording format?
Photo of mark.scacco

mark.scacco

  • 4 Posts
  • 1 Reply Like
I have this same problem with Cam Studio 8.6.0 on Win10x64
Photo of shockck84

shockck84

  • 1 Post
  • 0 Reply Likes
Change compressor.
Tools>Options...>Inputs>Video settings...
Photo of mark.scacco

mark.scacco

  • 4 Posts
  • 1 Reply Like
Change compressor to what? It's currently set to TechSmith Screen Capture Codec
(Edited)
Photo of Nirmal Das

Nirmal Das

  • 1 Post
  • 0 Reply Likes
I am also facing the same problem
Photo of wizzyd

wizzyd

  • 3 Posts
  • 0 Reply Likes
Bump
Photo of Robert R.

Robert R., Online Community Admin

  • 1634 Posts
  • 525 Reply Likes
Hello wizzyd;

For technical support related issues you will need to open a Support Ticket so an agent can work with you 1-on-1 to address your issue. Have you opened a ticket? What is your ticket number so I can check the status of your request?

-Robert