Camtasia Stuck : Creating video file 0% problem

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  • Updated 2 years ago
I just downloaded Camtasia 9 for Windows 10. Whenever I went to stop/finish a recording it would stick on "creating video file 0%". I would then have to force quit, reopen, and (hopefully) recover my file. I searched for a long time on different forums for a solution, and came across this:

This can occur when recording with any codec other than TSCC and choosing a dimension that is not a multiple of 4.  As a workaround, in Camtasia Recorder click on Tools Options Program tab and check the box for "Force region to multiple of 4".

This seemed to do the trick! (NOTE: I have a Cintiq, so maybe this had something to do with it??)

Just thought I would post this because it took a lot of time trying to hunt this down. Hope this helps someone!
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Posted 3 years ago

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Bob Lewis

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What does "Force region to multiple of 4" actually do?
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Robert R., Online Community Admin

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Hi Bob!

The "force region to multiple of 4" option sets a required guideline for the resolution of the video to be divisible by for (i.e. 1920x1080 rather than 1919x1081). This can possibly provide improved compression.

If you'd like I can reach out to one of our developers to see if they can go a bit more in-depth on the technical aspects of that option. Would you like me to see what I can find on the more technical aspects?

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Bob Lewis

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Thanks Robert R.  I now have a general idea.
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Ben Howard

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This has started happening to me today, the video is recovered, but not the sound.  I then get a further error "An error occurred in the Recorder: Failed to Abort Recording".  I have to kill the Camtasia Recorder using Windows 10 Task Manager.  I cannot believe how much time I have lost today, and how pi**ed off I am.   Current Camtasia build 9.1.1 (2546)
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kayakman, Champion

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with your type of issue, recommend you contact free tech support