Camtasia Studio 8.6 hourglass when opening

  • 1
  • Problem
  • Updated 4 years ago
I'm running Windows 10. Sometimes Camtasia Studio 8.6 opens without issues, but 80% of the time it doesn't. This has been an ongoing issue and already opened several calls with support and can't get a resolution. I've uninstalled and reinstalled many times. Antivirus has been disabled, excluded, etc. It just sits there with the circle going round and round until you end the task. Sometimes a reboot fixes it and sometimes it doesn't . Any ideas?
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Giovanni Stefani

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  • 3 Reply Likes
  • frustrated

Posted 4 years ago

  • 1
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Mike Spink, TechSmith Support

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Hi Giovanni,

I'd probably want to get a process monitor log from you to do some digging on what the issue could be.  Can you submit a ticket at support.techsmith.com and put ATTN Mike in the subject so I can grab it?  That way I can send you instructions on how to get that log file to see what's going.

Thanks!

Mike
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Giovanni Stefani

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Mark, did that before and support didn't find anything. I don't mind doing it again.