camtasia Studio 9 can't record the screen the box dont appear

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  • Updated 1 year ago
 i have a problem  that when i click in record the box don't appear i tryed it a lot of time but nothing please help me 
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Sai Beo

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Posted 1 year ago

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ExpertNovice

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True experts will be along shortly.  By box, do you mean the one with the record button?

Does the icon appear on the task bar?  See the first image below, which is from CS8.  The left icon is CS8 and, after clicking record the screen, the second icon (white background) appears.

If the box is appearing on another screen (second monitor even if it doesn't exist) this can be retrieved in multiple ways.

Another way to see if it is opening is to look at task manager.  Here are the same two icons matching the entries in task manager.  It is possible for any application to start without ever becoming visible if the computer is having issues.  Usually, a restart fixes the problem unless the application or system is corrupted in someway.

Good luck.

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Sai Beo

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that's not appear in the task bar when i press record only the arrow of the mouse loading then nothing happend  I have uninstaller camtasia 9 then reinstaller but it still  not works and in the task manager also nothing by the way i use camtasia 9 not 8 the 8 was working , but after downloading and install  the v9 don't work i can only edit but can't record.
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Joe Morgan

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That's an unusual problem, tech support is probably who you should be talking to.

This is a Free Service...............You can Contact CHAT or Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

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Regards, Joe

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Sai Beo

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Thanks i'll contact them now 
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Bob Lewis

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Open Camtasia, Click The Record Button, When Icon appears in Taskbar, Right click "Red C", Pin to Taskbar
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Sai Beo

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when i press on record the mouse arrow loading but nothing after this i tryed a lot of time to retry pressing in record but nothing happend  I have uninstaller camtasia 9 then reinstaller but it still  not works.
(Edited)
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ExpertNovice

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Let us know what the issue was so we can learn.  BTW, I knew you had C9 from the subject.  I don't have C9 but thought I could show you ways to check to see if the recording box was appearing but not visible to you.  It is an assumption that C9 works the same as CS8. 
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Sai Beo

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i contact them but still not works  i tryed everything they tell me but nothing they tell me we will send instruction maybe  today i really don't know but i think camtasia 9 is damaged  when i press on thechnical support a box appear Camtasia stopped working and that's a big problem for me because i make videos and camtasia is my main software to rec and edit and that's make me unhappy.