TECH SUPPORTS RESPONSE: In order to import MOV files that file has to be encoded in H.264 and AAC audio, if not it will not import. As for AVI files, we need to the codec installed that the file was encoded with. For both these issues the quickest way to get up and running is to re encode that file to MP4 using a free program called Handbrake. You can download it from here.
We have a video on how to use Handbrake below.
Let's see how that MP4 file works in the timeline.
Please let me know if you have any questions.
MY QUESTION TO TECH SUPPORT: First, let me say I do have the QuickTime for Windows installed on my computer. With this new update, it appears that I can no longer import AVI or MOV files? Has anyone else been running across this issue?
Your issue made me curious so I gave it a whirl myself. I crashed Camtasia 9 using the Lagarith codec as well.
See Image below,click to enlarge
Camtasia 8 has no problem with producing videos using the Lagarith codec.I tested a small file as a test and it still works.
In case you're not aware of this,Camtasia doesn't support an alpha channel canvas area. So exporting to RGBA retains the canvas color as a background.
If the Lagarith codec is critical for your workflow.I would contact tech support and see if they have a soultion for you.
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