Camtasia Studio Crash 8.6.0 - Windows 10

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  • Updated 1 year ago
Camtasia 8.6 is crashing with videos longer than 2 minutes
Help please
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Sins1 World

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  • hungry

Posted 4 years ago

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Sins1 World

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It's craching in clip bin and  the track 1,2,3,4,5 .....
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Kelly Mullins, TechSmith Employee & Helper

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I'm sorry you are having this trouble.

Without knowing more about your project and/or your videos, I am suspecting it is the video content that could be causing the crashing.

Please convert those videos in a program like Handbrake (free to use) to an MP4 format that Camtasia can use. Then, bring those into Camtasia and see if the crashing issue is fixed.

User Assistance
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Upgraded to 8.6 Camtasia Studio. All worked fine for 5 days. Now when clicking on zoom in / zoom out for the timeline it crashes. Sometimes when using the right / left arrow keys it crashes. VERY VERY frustrating. Look at this and other threads:  Crash problems are 4 years old and counting. We rely on this software for professional work purposes...each crash costs us time and money.
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Joe Morgan

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You should contact tech support.

This is a Free Service. Submit a ticket at,

Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Nemus Amaranthi

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I have recently recovered my PC, as a driver install went horribly wrong. Before the recovery, Camtasia was crashing alot during production, even when the project was quite small, say less than 10 minutes long. My PC is a custom built high power AMD machine with 16 GB of ram 2x8GB (HyperX BEAST) and a fast processor (A10-7700K Radeon R7 8000 on an ASUS A88XM motherboard) the program is running on my Solid State Drive, so there really should not be any issues on the hardware end. I also have liquid cooling.

It usually crashes when I use Firefox to get images, as soon as I change windows, it crashes. Sometimes it crashes when I scroll, zoom out, or just leave it idle for a few minutes.

I refreshed my PC from a recovery image that I made before I used the applications, once they were updated of course, so the recovery state is how the PC was when I first got it.

I used Camtasia last week and it was like a dream, I made a 43 minute long video and it didn't flinch once. I have gone to do a similar project today and it's back to it's old tricks.

I don't want to have to refresh my PC every time I use Camtasia. I was able to have about 3 or 4 different applications open with Camtasia, Powerpoint, Firefox, Google Earth and Recorder of course. I just have no idea what it could be.

I'm using 8.6.0
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I'm a new user, and I have just taken a few days off to create a game tutorial as a video editing project, I have recorded in OBS, however when I import a file into Camtasia I can't use the playhead to find certain parts of the video, I will move it along but I have to wait for the video to catch up, by that I mean if I move the playhead to 30 minutes for example I will have to wait AT LEAST 30 minutes for the video to appear, also the lag if I split or cut is way too long. Some of the recordings are quite large anything up to a couple of hours long and these need to be cut and spliced, but many are 20 to 45 minutes long. My Machine is well specced (in fact I bought it for this very purpose) Win 10, NVidea GTX970, i7, 16gb ram working from a 250gb ssd all no more than a couple of months old. I'm finding this incredibly frustrating and upsetting as I said I bought this machine for this purpose and have taken valuable time off work and I can do nothing, it seems I'm not the only one having issues 
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Joe Morgan

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OBS recordings use a codec that is for the most part incompatible with Camtasia.
Use a video converter to convert it into a another format and use it instead.

Regards, Joe
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Dave O'Rourke, Senior Software Engineer

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Sorry for the troubles expressed in this thread.

Usually the best way for us to help diagnose and fix a crash is for you to work directly with our TechSuport staff.  They are best equipped to narrow down the cause of the crash, and may be able to find a workaround to help you finish your project.  This is a free service.  You can open a ticket by visiting and someone from our TechSupport staff will follow up with you by email to help troubleshoot further.

We've recently released version 9.0.0 as a fully 64-bit application.  We believe that this will help address issues like those expressed in this thread.  If you'd like to try it out, you can download it here:
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I can't use Camtasia 9.0 because I have a 32 bit machine.  My Camtasia 8.6 keeps crashing during editing.  It is !@#$%^ frustrating.  When are you going to release Camtasia 9 as 32 bit?
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kayakman, Champion

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re 32 bit CS9 ... probably never

CS9, and now CS2018, are 64 bit apps for a reason; they handle video editing and production tasks that were over stressing 32 bit systems

perhaps get a 64 bit PC, or break your CS8 projects into small chunks that are easier to digest