Camtasia Studio Crash 8.6.0 - Windows 10

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  • Updated 12 months ago
Camtasia 8.6 is crashing with videos longer than 2 minutes
Help please
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Sins1 World

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  • hungry

Posted 4 years ago

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Sins1 World

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It's craching in clip bin and  the track 1,2,3,4,5 .....
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Kelly Mullins, TechSmith Employee & Helper

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Hello,
I'm sorry you are having this trouble.

Without knowing more about your project and/or your videos, I am suspecting it is the video content that could be causing the crashing.

Please convert those videos in a program like Handbrake (free to use) to an MP4 format that Camtasia can use. Then, bring those into Camtasia and see if the crashing issue is fixed.

Kelly
User Assistance
TechSmith
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aliamori.com

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Upgraded to 8.6 Camtasia Studio. All worked fine for 5 days. Now when clicking on zoom in / zoom out for the timeline it crashes. Sometimes when using the right / left arrow keys it crashes. VERY VERY frustrating. Look at this and other threads:  Crash problems are 4 years old and counting. We rely on this software for professional work purposes...each crash costs us time and money.
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Joe Morgan

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aliamori.com

You should contact tech support.

This is a Free Service. Submit a ticket at,

https://support.techsmith.com/hc/en-us/requests/new


Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Nemus Amaranthi

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I have recently recovered my PC, as a driver install went horribly wrong. Before the recovery, Camtasia was crashing alot during production, even when the project was quite small, say less than 10 minutes long. My PC is a custom built high power AMD machine with 16 GB of ram 2x8GB (HyperX BEAST) and a fast processor (A10-7700K Radeon R7 8000 on an ASUS A88XM motherboard) the program is running on my Solid State Drive, so there really should not be any issues on the hardware end. I also have liquid cooling.

It usually crashes when I use Firefox to get images, as soon as I change windows, it crashes. Sometimes it crashes when I scroll, zoom out, or just leave it idle for a few minutes.

I refreshed my PC from a recovery image that I made before I used the applications, once they were updated of course, so the recovery state is how the PC was when I first got it.

I used Camtasia last week and it was like a dream, I made a 43 minute long video and it didn't flinch once. I have gone to do a similar project today and it's back to it's old tricks.

I don't want to have to refresh my PC every time I use Camtasia. I was able to have about 3 or 4 different applications open with Camtasia, Powerpoint, Firefox, Google Earth and Recorder of course. I just have no idea what it could be.

I'm using 8.6.0
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rodwillis

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I'm a new user, and I have just taken a few days off to create a game tutorial as a video editing project, I have recorded in OBS, however when I import a file into Camtasia I can't use the playhead to find certain parts of the video, I will move it along but I have to wait for the video to catch up, by that I mean if I move the playhead to 30 minutes for example I will have to wait AT LEAST 30 minutes for the video to appear, also the lag if I split or cut is way too long. Some of the recordings are quite large anything up to a couple of hours long and these need to be cut and spliced, but many are 20 to 45 minutes long. My Machine is well specced (in fact I bought it for this very purpose) Win 10, NVidea GTX970, i7, 16gb ram working from a 250gb ssd all no more than a couple of months old. I'm finding this incredibly frustrating and upsetting as I said I bought this machine for this purpose and have taken valuable time off work and I can do nothing, it seems I'm not the only one having issues 
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Joe Morgan

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OBS recordings use a codec that is for the most part incompatible with Camtasia.
Use a video converter to convert it into a another format and use it instead.

Regards, Joe
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Dave O'Rourke, Senior Software Engineer

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Sorry for the troubles expressed in this thread.

Usually the best way for us to help diagnose and fix a crash is for you to work directly with our TechSuport staff.  They are best equipped to narrow down the cause of the crash, and may be able to find a workaround to help you finish your project.  This is a free service.  You can open a ticket by visiting https://support.techsmith.com and someone from our TechSupport staff will follow up with you by email to help troubleshoot further.

We've recently released version 9.0.0 as a fully 64-bit application.  We believe that this will help address issues like those expressed in this thread.  If you'd like to try it out, you can download it here: https://www.techsmith.com/download/camtasia/
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tomwaspeteach

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I can't use Camtasia 9.0 because I have a 32 bit machine.  My Camtasia 8.6 keeps crashing during editing.  It is !@#$%^ frustrating.  When are you going to release Camtasia 9 as 32 bit?
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kayakman, Champion

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re 32 bit CS9 ... probably never

CS9, and now CS2018, are 64 bit apps for a reason; they handle video editing and production tasks that were over stressing 32 bit systems

perhaps get a 64 bit PC, or break your CS8 projects into small chunks that are easier to digest
(Edited)