Camtasia studio has stopped working !

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
When I check in windows logs, it give me this error below :

Faulting application name: CamtasiaStudio.exe, version: 8.6.0.2079, time stamp: 0x56ec70edFaulting module name: mc_demux_mp4_ds.ax, version: 9.11.13.4984, time stamp: 0x55149391
Exception code: 0xc0000005
Fault offset: 0x00053f68
Faulting process id: 0x2558
Faulting application start time: 0x01d295dc740fbd46
Faulting application path: C:\Program Files\TechSmith\Camtasia Studio 8\CamtasiaStudio.exe
Faulting module path: C:\Program Files\TechSmith\Camtasia Studio 8\mc_demux_mp4_ds.ax
Report Id: c46e4454-94d6-467c-8193-3c4d91049466
Faulting package full name: 
Faulting package-relative application ID: 
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khiri albashiqi

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Posted 2 years ago

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Photo of Fred Grover

Fred Grover, Champion

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I would suggest putting in a Support Ticket through TechSmith as this is a user to user forum and like myself I am just a user like yourself and others. Employees chime in once in awhile but this is not the support Department and they can better answer your question and help with this error you are receiving. I have provided the information below for you to contact support. This is a Free Service to users and they usually get back within a couple days to give you answers and help.

https://support.techsmith.com/hc/en-us

Phone:
    +1.517.381.2300
Toll Free:
    800.517.3001 (U.S. & Canada Only)
Hours:
    8:00 AM to 7:00 PM EST Monday through Friday
    We also have holiday hours

I hope this helps a little and if you contact support please post back what you find out by posting it back here for others to know the issue is resolved and that if they have that issue may know a way to resolve/fix the issue.

Thanks for posting and have a great day/night.

Cheers ~ Fred.
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khiri albashiqi

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Thanks for your replying, I will make sure to post back what I find out from support team.
...
I appreciate what you provided for me up.
Photo of Fred Grover

Fred Grover, Champion

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Your welcome and I truly appreciate your return post with updating us all and hope to see what you find out. Have a great day/night.
Photo of khiri albashiqi

khiri albashiqi

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Thank you .
Photo of Fred Grover

Fred Grover, Champion

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Just keep in mind being a weekend you may not get a response back until Monday or Tuesday sometime and even possibly Wednesday. Just wanted to make sure you knew that as they are not in on weekends. Cheers ~ Fred.