Camtasia Studio Production Videos wont play in Firefox, Chrome or IE

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I produce training videos for my company. I have a produced HD video training tutorial compiled through Camtasia Studio 8 but when I try and playback the video through the created .HTML file and MP4 file nothing happens. It's like it is stalled or something. All I get is a black box without any controls or play buttons. Anybody experienced similar problems? The video wont play in any web browser (i tried Chrome, Firefox, and IE) it just doesnt play.
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Mike Casimir

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Posted 2 years ago

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kayakman, Champion

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CS8 productions definitely play in those browsers

your symptoms suggest a system issue [security setting?]

contact tech support

This is a free service and you can submit a ticket here:https://support.techsmith.com/hc/en-us/requests/new

Or call, >>> 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday
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Mike Casimir

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Well that doesnt help i was hoping for an immediate answer not having to wait around for tech support to get back to me.
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kayakman, Champion

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can you launch & play the video by just double-clicking the MP4?
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Mike Casimir

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Yes they play fine in Zoom player and WMP
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kayakman, Champion

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are all the files produced in the same folder as the HTML launch file?

there should be 2 HTML files ... xxx_player.html and xxx.html; either should launch the video; I always use the _plater.html [SmartPlayer]
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Mike Casimir

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Are you referring to the Camtasia Studio project file? Because the project file is not in same folder as the output MP4 and HTML files that should link to the web player.
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kayakman, Champion

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no, not the project file; I am referring to all the files that are produced when you do a production

a blank video suggest that maybe some of the required files are not in same location?

are you putting the produced files in a sub folder [a setting in the production wizard?

what type of production are you doing?
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Mike Casimir

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All of the production files for a given project are produced to the same folder. I don't use the create subfolder feature of the wizard; I do, however, manually create a sub folder using the standard windows dialog box (more organizable) when it asks me where i want to save the files to. 

What I am basically doing is creating a powerpoint presentation then I run through the powerpoint presentation and record the screen while the presentation is running (i use a text to speech engine to record audio narration in the presentation), save the recorded presentation to MP4 video, import the Mp4 to my timeline in camtasia studio add my callouts and animations as required, and then output the final product from there to HD Video. Perhaps its overkill or conflicting my browser to produce using HD 1920x1200 resolution but I want these productions to be HD quality.
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Mike Casimir

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Just as an experiment I am recompiling an output to a project at 720x480 resolution and did not specify a folder name manually; I simply inputted a folder name in the wizard the same results. HTML file wont load.
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Dubie

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Are you producing with the smart player option? If so you should have these files in a folder (that Camtasia creates) with the name of your video.



Are you uploading your video and it can't play?

Have you tried to just drag and drop the html file directly in to a browser on you desktop and see if it plays?
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Mike Casimir

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I tried uploading to a web server and playing locally, all with the same results.
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Dubie

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Can you play the .mp4 file if you drag and drop it into a browser (all locally) ?

If so than I would suspect something in the coding of the .html, If you can not play the .mp4 in the browser
Than I would suspect an issue with your browser settings or maybe an add-on issue.

I would be glad to check from my end if you have link or want to send me a test production
(Edited)
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kayakman, Champion

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are you saving your local productions to you system drive?
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Mike Casimir

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No I am saving the local files to a Removable External USB drive.
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kayakman, Champion

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OK; try again, saving the produced files to your local system drive

does that work?
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Mike Casimir

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Okay I outputted to a folder on the C Drive and it still wont play locally.
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kayakman, Champion

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I'm running out of ideas

perhaps make a screencast, hosted on screencast.com, showing us the project on timeline at full zoom out [ctl-shift-7], walk us through you doing a custom production; show us the produced files in the output folder; show us you trying to launch the video using the xxx_player.html; maybe something will catch my eye

otherwise, I'd contact tech support
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jason.dalrymple

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I've run into this issue as well while producing eLearning courses through Lectora. This happens no matter whether I produce using the standard MP4 output or the Lectora output (both without the controller).

I have an example up online and if you Inspect Element, the console shows that there is an error decoding the file. I did some research and this was actually something that happened with Firefox several versions ago (the 30.x versions if I remember right).

Doing some work with another developer, he was able to take the file, re-encode with a different encoder and it would work. That said, this is one that could fall on Camtasia's or Firefox's shoulders.