Camtasia Video Player TOC Timecodes

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  • Updated 1 month ago
  • (Edited)
Hey everyone,

I have a project that is a recording of a one hour webinar. It includes about 38 markers. I have the project set to export as SCORM and to create multiple files based on the markers. That all works fine; however, when viewing the export in a browser, each video marker from the Table of Contents shows a duration length of 6 seconds on the player's timecode. The video sections are longer than 6 seconds and all play past the timecode's recorded duration. I can't seem to find a solution for this. Does anyone know why this might be happening? Is this a bug?

Thanks for any help!
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Kenny Dyer

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Posted 1 month ago

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Ben Rhodes, Employee

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Hi Kenny,

What version of Camtasia are you using to produce your SCORM content?

Thanks,
Ben
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Kenny Dyer

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Hey Ben,

I'm using Camtasia 2018 with the latest update.
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Ben Rhodes, Employee

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Thank you,

Are you seeing the time code issues in all browsers you have used or just a specific one?  Are you on Windows or Mac?  Sorry for all the questions, but want to narrow down steps to reproduce your issue.

Btw, We are in the process of rolling out SCORM bookmarking with Camtasia 2018.  Users will be able to resume where they left off in a SCORM video, this might remove the need to produce with multiple files at markers.  This feature is now available on the Mac side and will be shipping with a Windows maintenance in the near future.
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Kenny Dyer

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No problem at all! I've mainly tested this in Chrome and in Windows 10. We split up the video so a user doesn't have to wait for the whole video to load in order to move forward. It's not really a bookmarking issue, it's just that the video length is misleading and you can't see at what time something happens in a clip as the player says each mark clip is only 6 seconds.
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Ben Rhodes, Employee

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Hi Kenny,

I was able to reproduce the issue and will look into working up a fix for it.

Ben
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Kenny Dyer

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Thanks, Ben! I look forward to hearing what you find out.
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Ben Rhodes, Employee

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Hello Kenny,

So I just shipped a TechSmith Smart Player bug fix (version 5.19.2) that corrects the video durations not showing up with split at marker productions.  You can find instructions to manually update the TechSmith Smart Player here:
https://support.techsmith.com/hc/en-us/articles/360016247852-Camtasia-Windows-Update-the-Version-of-the-TechSmith-Smart-Player

This new version will eventually get bundled with Camtasia 2018 in an upcoming maintenance release.

However, while doing this work I found another issue with these kinds of productions and SCORM.  The player is not keeping track of how much the user has watched across all the videos created at each marker.  The SCORM lesson will be marked complete based on how much of the first video they watched.  This is not what is intended.

So my advice is to not use 'split video at markers' productions with SCORM.  I've also disabled SCORM bookmarking for these types of productions as they are not supported yet.

I hope to work on fixing the issues above, but I have no eta when that work will be done.

Best of luck,
Ben
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Kenny Dyer

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Thank you so much, Ben! The fix worked for the timecode issues. I'll be looking out for a fix regarding the bookmarking. Luckily for us, we don't really need to worry about the bookmarking.