camtasia will not save long recordings

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  • Problem
  • Updated 2 months ago
  • (Edited)
I cannot save any recordings in excess of 30 seconds when I connect to my iPad Pro. Anything beyond that and it is as if the recording never happened. There is no error message, just nothing. 

Running Camtasia 2019.08.09 and 2016 MacBook pro, MacOs 10.15.4
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bguenin

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  • frustrated

Posted 2 months ago

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Paul Middlin, Employee

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Yikes! I'm sorry that's happening. You should be able to record for much, much longer than 30 seconds. How far do you get? Normally, after you hit 'stop' your video would open in the Editor. What do you see instead??

I think you may want to get ahold of our (free!) tech support so they can see what's happening:

https://support.techsmith.com