Camtasia 8.4.1 crash Editing and Producing

  • 5
  • Problem
  • Updated 5 years ago
Since I have updated Camtasia to 8.4.1 it has crashed on me during editing. Now it has crashed on me twice attempting to produce a video MP4 with Smart Player (up to 720p).  The first few crashes Camtasia was able to recover my edits.  I had to reboot the computer before I could use it again.

Now it's crashing attempting to produce.  Below are the Crash Details:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    CamtasiaStudio.exe
  Application Version:    8.4.1.1745
  Application Timestamp:    539b3379
  Fault Module Name:    CSRenderLib.dll
  Fault Module Version:    8.4.1.1745
  Fault Module Timestamp:    539b2c3c
  Exception Code:    c0000005
  Exception Offset:    00110e85
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

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Since it didn't fix the Noise Reduction issue (the reason I updated), I regret updating to this new version. The next time it crashes on a edit, I will capture the "Crash Detail" and report it here.

Castasia 8 has been stable up to this release.


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SierraTech

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  • Stressed

Posted 5 years ago

  • 5
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Joe Morgan

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I suggest you revert back to the version that was stable for you.

You can download and install a new or an older version from this link. http://www.techsmith.com/download.html

  Regards, Joe


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BubblyBibleGirl

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Similar problem here. What are the older versions like? Which one was more stable for you? What would NOT be there on the older versions?
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Dandan

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I've reverted back to 8.3.0 and everything works fine. No crashes anymore.
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SierraTech

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If I revert back to older version, will I loose my render PRESETS? I assume I have to uninstall 8.4.1 first.  I have 8.3.0 in my downloads folder which never crashed, but does not have some of the newer features however.  I also can't use Noise Reduction, sounds like I'm in a hollow tube. I want to redeploy 8.3 but don't want to lose presets. Any Tips?
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SierraTech

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BubblyBibleGirl 8.3 won't let you temporarily MUTE the track (If I remember correctly), als the Smart Player won't let you speed up a video (a feature I just deployed).  But you can edit without crashing, and Noise Filter works.

-Bob

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