Camtasia 8.4.1 Video not playing "Please wait... the video is loading"

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  • Updated 5 years ago
  • (Edited)
First I Produce the Video as MP4 Smart Player (because of the Subtitles).

Then everytime I open the HTML-File ([video name].html) in IE10 & FF30.3 there appears an popup with the text "Please wait... the video is loading."


Even after half an hour it has not disappeared.

I am using Adobe Flash Player 13.0

I there a way to solve that?

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Jonny Biederstädt

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  • frustrated

Posted 5 years ago

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Logan S.

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Hey Jonny,

Can you provide me with a link, to take a look? Thanks!
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Jonny Biederstädt

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Hi Logan

I think I will handle that with the technical support and then post the soloution here.

BR
Jonny
(Edited)
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Mike Curtis, Employee

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Hello Jonny, 
I'm stretching a bit here, but you're playing the video locally, right? I am wondering what happens if you produce to Screencast.com and then play your video. Your finished project won't be played locally, will it? 

This might be a security issue or some kind of issue specific to your computer set up. It might be best to reach out to our support team as they are best equipped to handle these types of issues. 

Here's their page: https://support.techsmith.com/home 
Sorry for the trouble,
Mike Curtis

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Jonny Biederstädt

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Hi Mike

Yes, I'm playing it locally but also via a sharepoint site.

Yes, the finished project won't be played locally, but via the sharepoint site.

The error first appeared when I did the upgrade from camtasia 8.1 to 8.4.
The earlier viedeos I did with 8.1 work out  without problems.
Thats why I don't think it is because of an securety issue.

I am already in contact with support team (Nate) ;-)


Have a nice day
Jonny
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mananchaturvedi07

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Try Using Adobe Air
http://get.adobe.com/air/
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Jonny Biederstädt

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Ok, I tried that. But it does not solve the issue.
But thanks for the reply :-)
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Ben Giovingo

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I am having the same issue.  Playback is normal when played locally, but does not play when hosted on a web server.

The same projects can be reproduced in 8.3 without an issue.
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Jonny Biederstädt

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maybe you could follow our discussion:
https://support.techsmith.com/requests/78557
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Ben Giovingo

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You do not have access to request #78557. It may have been solved or deleted.
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Jonny Biederstädt

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Ok

In this case I will post the solution, as soon as we found one ;-)
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itsupport

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We are having the same problem as Ben Giovingo.  It plays locally from the file system, but receive the "Please wait... the video is loading" on an external web server.

I did notice that it does work in Chrome, but not Firefox or IE.
(Edited)
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Ben Giovingo

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I hadn't checked with Firefox, but experienced the same issue with Chrome also.  I've been back on v8.3 without an issue.
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Jonny Biederstädt

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Hi

I have got an workaround:

Hi Nate

With the help of MediaInfo (http://mediaarea.net/de/MediaInfo) I feagured out, that there are differences in some attributes of the video file of Camtasia  <8.41 and Camtasia 8.41.

The ones in 8.41 resultet in the issue, that it is not playable on our FF and IE:
== Camtasia 8.41: ==
General
Complete name                            : ...
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42
File size                                : 69.3 MiB
Duration                                 : 8mn 20s
Overall bit rate mode                    : Variable
Overall bit rate                         : 1 161 Kbps
Movie name                               : Price Realization
Encoded date                             : UTC 2014-07-07 08:23:55
Tagged date                              : UTC 2014-07-07 08:23:55

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Baseline@L5.0
Format settings, CABAC                   : No
Format settings, ReFrames                : 3 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 8mn 20s
Bit rate                                 : 1 048 Kbps
Width                                    : 1 920 pixels
Height                                   : 1 200 pixels
Display aspect ratio                     : 16:10
Frame rate mode                          : Constant
Frame rate                               : 30.000 fps
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.015
Stream size                              : 62.6 MiB (90%)
Language                                 : English
Encoded date                             : UTC 2014-07-07 08:23:56
Tagged date                              : UTC 2014-07-07 08:23:56

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 8mn 20s
Bit rate mode                            : Variable
Bit rate                                 : 110 Kbps
Maximum bit rate                         : 371 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 6.54 MiB (9%)
Language                                 : English
Encoded date                             : UTC 2014-07-07 08:23:56
Tagged date                              : UTC 2014-07-07 08:23:56

Then I converted the existing, yet broken, MP4 file with the ArcSoft MediaConverter (http://www.arcsoft.com/mediaconverter/) to a new MP4 file which was working:
General
Complete name                            : ...
Format                                   : MPEG-4
Format profile                           : 3GPP Media Release 4
Codec ID                                 : 3gp4
File size                                : 44.7 MiB
Duration                                 : 8mn 20s
Overall bit rate                         : 749 Kbps
Encoded date                             : UTC 2014-07-07 09:09:18
Tagged date                              : UTC 2014-07-07 09:09:18

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4.0
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 1 frame
Format settings, GOP                     : M=1, N=80
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 8mn 20s
Bit rate                                 : 508 Kbps
Width                                    : 1 728 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:10
Frame rate mode                          : Variable
Frame rate                               : 30.000 fps
Minimum frame rate                       : 30.000 fps
Maximum frame rate                       : 30.030 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.009
Stream size                              : 30.3 MiB (68%)
Language                                 : English
Encoded date                             : UTC 2014-07-07 09:09:18
Tagged date                              : UTC 2014-07-07 09:09:18

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 8mn 20s
Bit rate mode                            : Constant
Bit rate                                 : 232 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 13.9 MiB (31%)
Language                                 : English
Encoded date                             : UTC 2014-07-07 09:09:18
Tagged date                              : UTC 2014-07-07 09:09:18

Nethertheless the trail version of MediaConverter only converted it to a smaller resolution.

For this video it is Ok, but plaese FIX this bug.


BR
Jonny

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Jonny Biederstädt

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For all my future videos I will rollback to an older version of camtasia, this one is "suboptimal".
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Jonny Biederstädt

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Otherwise you can do the following:
  1. create a copy of an production folder you created by an older version of the Camtasia Studio
    (I used one created with 8.1, but maybe it is also working with other ones)

  2. delete the YourOldVideo.mp4 file

  3. delete the YourOldVideo_config.xml file

  4. copy-paste the .mp4 file, you created previously with 8.4.1

  5. copy-paste the YourVideo_config.xml file, which was also created

  6. replace the scripts/config_xml.js from your recycled project with the one from your 8.4.1 folder

  7. (if you have a YourVideo_First_Frame.png in your 8.4.1-folder replace it with the YourOldVideo_First_Frame.png in your current folder)

  8. then rename every file which name includes YourOldVideo to YourVideo
    (eg. YourOldVideo_controller.swf ==> YourVideo_controller.swf)

  9. open the following files in an advanced text editor (eg. NotePad++)
    PriceRealization.html
    PriceRealization_player.html

  10. in both files replace every YourOldVideo with YourVideo

YourOldVideo stands for the name of the older video (from your CS 8.1 production)
YourVideo stands for the name of the video you just created with CS 8.4.1

I hope that is helping...
(Edited)
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Jennifer Voelker

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I'm having a similar problem playing HTML5 or Flash videos on SharePoint. The videos work locally, but not on SharePoint. 

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Ben Giovingo

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I'd roll back to v8.3.
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Martin MacRae

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I have a similar problem but not exactly the same. I'm running it locally, and when it loads in the browser, I click the play button. I briefly get the "Please wait...the video is loading" message, for maybe a second or 2, and then it just goes back to the Play button without ever playing
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Charlie

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Hi - I just downloaded 8.4.1 and am also experiencing playback issues in IE 10.  Are others able to play anything in IE 10, or is the problem just for these videos which have been upgraded?  I really would like to use Camtasia and use the SmartPlayer.
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Jonny Biederstädt

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If you had produced with earlier versions of CamtasiaStudio as well, you can use an old player (from an older production) with some minor modifications:
- change every filename in your produced folder (of the older CS version) which includes the name of the old MP4 file to the name of the new MP4 file (each time without the .mp4 ==> oldvideo_config.xml -> newvideo_config.xml)
- go with search & replace through every file and replace every appearance of the old video name file with the new video file name (you could do that with notepad++, also here the file name without .mp4)
- replace your old MP4 file with the new one
- replace the old [VideoName]_config.xml with the one from the new Camtasia version production (here are the captions)
- replace the old scripts/config_xml.js with the one from the new Camtasia version production (here are also some the captions)

That worked for me.

I could not find any other solution except to reproduce the entire project in an older version of camtasia...
(Edited)
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Charlie

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Thanks - although I just downloaded the program for the first time and I don't have an older version to pull these files from.  I've asked tech support for help.
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Jonny Biederstädt

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ok

I have an example-production:
http://1drv.ms/WmaoFh

You only have to
- paste the .mp4 file
- paste the [YourProject]_configuration.xml
- paste the [YourProject]_First_Frame.png
- paste your scripts/config_xml.js
- Open the ExampleProject.html
- there replace every "ExampleProject" with your project name
- save it
- Open the ExampleProject_player.html
- there replace every "ExampleProject" with your project name
- save it
- rename every "ExampleProject" to the names of the ExampleProject folder to the one your Production has. (ExampleProject_First_Frame.png ==> MyCamtasia8-4-1Proj_First_Frame.png)

now it should (or ) work.
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Debra Howell

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I am having this problem as well. I have the media uploaded to two different locations. Here are the links:
A) http://www.teradatau.courses.teradata.com/learning/ten/51800/51800.html (works on Google Chrome, IE9, Firefox); B) http://teradataeducationnetwork.com/TCPP/51800.html (contains all the same production files and does not play in IE9 or Firefox; Chrome works.)

I have tested both on and off our company network.

For the time being, I have downgraded to Camtasia v8.3 (thanks for the link, Ben Giovingo) and will do further recording and editing there until this problem is resolved.
(Edited)
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dandevmont

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I am using version 8.4.2 (build 1768) July 8, 2014.

Initially I had the problems described here in.  The created video project was loaded to an IIS 7 web server.  Initially no video would play, only the "Please wait... the video is loading" would appear.

Further research into this problem revealed that in order for videos to be served from the IIS web server, the IIS Media Services Smooth Streaming extension  must be installed

Here is a link describing the extension which contains a link to download and install the extension:
http://www.iis.net/downloads/microsoft/smooth-streaming
(Edited)
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robocolumn

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We also ran into this problem using v8.4.2. We did not have this problem using v8.3.0 so we have downgraded. Out issue was that Chrome amd IE had this issue, but FF was fine. This is a serious issue that TechSmith need to sort out before we are prepared to upgrade again.

I also believe that for Camtasia to update a project with no warning is a serious flaw. At the very least there should be a warning that the upgrade is taking place and that a backup should be taken. Many other products that do not allow backward compatibility do this.
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Rick Palm

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We solved our problem, for us, the error was not in Camtasia, it was on our server. it was a MIME Type configuration error on our web servers, the .mp4 MIME Type was incorrectly set to video/mpeg, it should be video/mp4, this corrected the issue, these videos now work for us:
http://www.teradatau.courses.teradata.com/learning/ten/51800/51800.html & http://teradataeducationnetwork.com/TCPP/51800/51800.html
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godinof

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Adding video/mp4  fixed it For me .  It was Not in my MIME list.
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Jason A. Denney

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We also had our .mp4 MIME type set to video/mpeg on our web server. By changing it to video/mp4 as suggested, that fixed our issue. Thank you for posting!
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JCarter

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I, too, have this problem with CS 8.4.2. In our case the video plays in IE9 from local or network drives, but not from our web site.

I've produced it with Smart Player and with Custom Settings and both have the problem. The last version posted is with Smart Player (but in Chrome, FF, or Opera, the video plays but the hotspots do not work; however, the hotspots work in these browsers when played from local or network drives). www.sco.idaho.gov/web/scoweb.nsf/pages/pcard_verifier.html/$File/P-card-verify.html   (I will probably re-produce this later today with Custom Settings to see if the hotspots work with the other browsers)

[note that videos produced with earlier versions of CS work oin our web site, so the suggestion I received from techsmith support to check the MIME types are set up on the web server don't seem to apply.]

Opening my old projects did prompt me to create a backup, so I didn't have that issue.
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JCarter

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Here's what we had to do on our network to get the videos to play. Note that we use Dominio servers.

1. on Domino server:
a. Modified httpd.cnf to update mime type .mp4
b. added File Identification documents for file extensions .swf and .mp4 to the server configurations.  Stopped and restarted http service.

2. Also needed to remove <!DOCTYPE = html> from Camtasia html files (where "xxxx" is the name of the Camtasia project:
a. xxxx.html
b. xxxx_player.html

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James Trevelyan

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HTML5 Video Player is free software (with commercial licence available) that will convert your MP4 to HMTL5 in the meantime.
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Jon Goodman

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Does anyone know if this had been fixed yet?
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Jon Goodman

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Does anyone know if this has been fixed yet?
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jeatnip

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I would like to join this group requesting that this be fixed...or at least acknowledge the problem and point to some solutions that do not involve search and replace workarounds.
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jeatnip

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Also, in my case, Chrome doesn't work either... and Firefox crashes completely. Works fine locally... does not work on the server.
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Megan

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I saw that there is a new version 8.5 but before I upgrade to it, I wanted to see if this is gets fixed with that version.  Thanks.

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