camtasia 8.4 re-introduces the crashing issue again

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  • Updated 3 years ago
Camtasia 8.4 re-introduces issue with constant crashing of program. Also the stuttering has re-introduced itself as well. If I am zoomed out at very high percent stuttering is reduced and I'm assuming this is because it is re-drawing all element but I have a very high-end system so the data load on my PC shouldn't be an issue. If I am zoomed in close at almost 100% program starts to stutter more during playback in timeline.

The crashing is very problematic and also very embarrassing that I have to explain to a client that time and money is being wasted on a regular basis because program keeps crashing and doesn't always recover file properly. 

An auto-backup feature where you can access multiple revisions would be nice. Perhaps have program back-up in intervals of every 5 minutes or set your own interval. The program crashes so much that the interval will need to be set very low to ensure I don't lose valuable client data. I wish I had kept version 8.3 installed rather than version 8.4 but the draw back of 8.3 is the stuttering issue is a lot worse and play head freezes a lot. However at least it didn't crash as often and I could get work done.

Here are my PC specs:

Intel I7 4 Generation 2.4 ghz (4 cores/ 8 threads)
GPU: Nvidia GTX 860m 2GB DDR5
Ram: 8 Gigs
Hardrive: SSD/hybrid
Monitor Resolution: 3200 x 1800

The sooner this can be resolve the better as I am on a tight deadline and client is depending on me to deliver results. I've started researching other alternatives because this year I have ran into so many issues using this program and I'm almost wondering if it is worth it for me and the client to stay on this system. I've tested the program on multiple PC's and it seems to be consistent no matter how powerful or weak the PC I use. I forked over $1200 for new PC just for Camtasia to see if it would work correctly and now I am disappointed to see issues come back. I like the concept of Camtasia but I feel that every time it crashes I risk losing a client.

If this was a small project it wouldn't be a big deal but this is a half year contract and I find the constant crashing and loss of work unacceptable. I'm sure the client will find this unacceptable at some point and will consider other options.
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Allen Smith

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Posted 5 years ago

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kayakman, Champion

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I've used 8.4 to edit/produce over 250 videos so far; I'm not seeing the constant crashes you mention

what strikes me is your monitor resolution: 3200x1800 is very high; I'm not sure CS 8.4 is designed to handle that size of captured clips?

perhaps re-size the monitor resolution down to 1080p [1920x1080]; make some new captures and do a project/production; does that make a difference?
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Han

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Michelle,

if you use Replay Media Catcher 5, re-encode your 8.3 video, with xbox 360 h.265 format, it will open with 8.4...it is a format issue...:) trust me, I tested it... just because video opens in 8.3 it doesn't mean it works with 8.4... even the video made by 8.4 won't open sometimes.... just re-encoded..it will work again... it's a bug I think...that's temporarily solution for now...

Cheers :)

Han

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Michelle Autry

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This is happening with every format of Video that is imported into 8.4. I unfortunately do not have time to re-encode every video that we work with. There is not enough time in the day to get my work done.  This is a bug that they need to fix right away. I have an immediate fix and that is not to use 8.4 and not upgrade all of our machines so we still have working versions of Camtasia.  Thank you for the information I just with they would fix ti.  
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Han

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send the video clip to the support team...so they figure the problem the next update they can fix it..

it crashes a lot.. always at end if my project too... it's also very smart to set auto save to everyone 1 minute, otherwise all that hours of editing will be lost... I wish the Mac Version was better the studio  (pc) version...I'd skip windows all at once...my Mac don't crash at all...

cheers :)

Han

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Michelle Autry

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I have done that and waiting for response from them.  Thank you

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badgerbooce

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My camtaisia studio 8 keeps crashing say there is a error that occurs when I put a video or when I put more than one video in.
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jose.a.huerta

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this problem happens to me when I open projects created in previous version 8.3
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Michelle Autry

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We are also experiencing this same issue at our campus.  We use 8.3 on some computers and 8.4 on others.  Since the computers that upgraded to 8.4 are not working correctly some of us have decided not to upgrade. 

The problems we are experiencing are just like the first person mentioned.  We are not using video recorded on our machine.  We are trying to edit and it crashes, or it repeats the same words over and over again, it starts moving very slow and then it crashes all together.

This is very hard to work with since we have many things to do and we are spending way to much time and resources on a project that should not last as long as it is taking.

Camtasia 8.4 re-introduces issue with constant crashing of program. Also the stuttering has re-introduced itself as well and it does not matter on what resolution I am working with as I have tried them all.

I have also experienced this with several types of videos that are files that are camtasia friendly.  We are not having the same issues with the same files on other computers but any of the computers that have updated to 8.4 

Please get this fixed.

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Michelle Autry

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Allen,

We actually did this on a couple of the machines we have.  We still have the issue on these machines.  We are going to try and CClean the machines.  Maybe something to do with a registry issue still lingering from 8.4.  The machines we did not up grade still work thankfully.  I did place a tech support message into Techsmith because of our maintenance agreement but have not heard anything as of yet.
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Allen Smith

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Thanks for sharing that with me. I'm glad these issued didn't come up until near the end of my project because if it had showed up early the project would have been a failure. Looks like Tech Smith has a lot of things to do in regards to fixing stability in program. I think I will try the CClean as well to see if it fixes problem.


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Fabrizio Camuso

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Same problem here... With versione 8.2 only rare crashes.With 8.4 is not a matter of 'if' but 'when'. And 'when' is after a short session of editing  on embarassing regular basis.

I've high end machine also: i7 3.4GHz, 16GB RAM, SSD; Windows 7 64 bit; AMD GPU (2GB). All clips are 1280x720. Don't know if it's relevant but I'm working with dual monitor, different size and resolution. 
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miriam.m.kumar

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Michelle, I am so glad you posted this. I thought, I was the only one having this issue. It is pretty embarrassing to keep telling the client that yes, I was working on it/ almost completed or was publishing it while my work crashed. Since it almost sounds like an excuse of not completing it. Luckily, they also have snagit! ;) So I took the picture when the software froze during the edit phase and I took a snapshot immediately of the error along with the edits done visible on each track. Need proof to back up the truth!
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Brian

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I am also having this trouble.  Went through the video and audio and made sure that everything was the most Camtasia-friendly format, still crashes. 

I worked with Techsmith support and they determined that the application was running out of memory.  Not my laptop with 16 GB of installed memory, but the application itself.

A shortcoming of the 32 bit application.  A 64 bit would most definitely handle the workload much better without crashing.

The best solution I was able to come up with was to close everything on my laptop except Camtasia, and by doing this I was able to minimize the crashing enough that I was able to get my work done.  Not an ideal fix, but workable...

Hope this helps.

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appillar

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No crashing here, but I have a 6 minute production which currently has 6 minutes of 1 track mono narration (voice) recorded and 2 minutes of graphics (so far) with fades and transitions, etc. (spread out over 8 vertical tracks) and the playback IN THE PROJECT in Camtasia 8.3 (last week) and now 8.4.1 this week is horrendous (below 8.3 there were no issues). I have constant stuttering, repeating words, transitions don't "transition" smoothly (in transition images blink from before to after). If I render the vid, playback in the rendered file is fine, but who wants to have to render a file each time to see if all your production choices are what you want. I really hope Techsmith solves these issues soon (there's just no way I'm overloading my processors). I'm using an HP Elitebook 8560p with Windows 7, Service Pack 1, 8GB RAM, 64-bit OS, Intel Core i7-2620M CPU @ 2.70 GHz X2. You can see my track layout below. It's nothing.
(Edited)
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Now Trending!

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I've always had this problem. I bought Camtasia Studio 8 and as soon as I attempted to edit my first video I crashed. I was told to update to 8.4, however it still doesn't fix the problem. I'm afraid if this doesn't get fixed soon I'm probably not going to use Camtasia anymore. I can't do much if it's constantly crashing. -Now Trending! @ nowwtrending@gmail.com
(Edited)
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appillar

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Here's a MILD example of what I'm experiencing during playback IN PROJECT (again, rendered files are fine). See the link to the video (watch it in HD). All my tracks are visible (11 total, which is nothing). You'll see the play head stalls then leaps forward, and transitions stutter. Many times the effect is much worse. The only thing missing in my example is the random, temporary degradation of audio during playback (always changing and never permanent).
(Edited)
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Kevin Mojek, Employee

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Thanks for posting; we are working on a couple of different things to improve preview performance for an upcoming release. Currently, transitions on the beginning or end of clips (as opposed to transitions between two clips) may be more resource-intensive than necessary so if you've got a lot of them close together, you'll likely see some stuttering. Depending on your graphics card and available CPU resources, switching to software mode (uncheck Tools -> Options -> Use GPU acceleration if available), may help for projects with lots of tracks and transitions.
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appillar

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Thanks Kevin. I do hope the next release is soon, and it alleviates these issues. What I don't understand is that on the same computer I used Camtasia 7 then 8, 8.1, etc., but not until 8.3/8.4 did this start happening. Before these two versions, I had 20-30 tracks for a 30 minute vid (this is in summer 2012) on Camtasia 7 on the same computer with zero stuttering or any other playback issues in the project. Please release soon!
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Dandan

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Same here. I'm using 8.4.1 and experiencing frequent crashes. I tried reverting to 8.3.0 and the crashes ceased. They have resumed soon after I upgraded back to 8.4.1. I'm using Windows 7 (64), Intel i5, 8 GB ram. Here's the error message:

Problem Event Name: APPCRASH  Application Name: CamtasiaStudio.exe
  Application Version: 8.4.1.1745
  Application Timestamp: 539b3379
  Fault Module Name: CSRenderLib.dll
  Fault Module Version: 8.4.1.1745
  Fault Module Timestamp: 539b2c3c
  Exception Code: c0000005
  Exception Offset: 00110e85
  OS Version: 6.1.7601.2.1.0.256.4
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



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brigitte

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I also experience constant crashing since upgrading - never experienced it in earlier versions; reverted to having to slice video in another program so Camtasia can handle the file sizes - not ideal and will probably not renew licence as I can't get it to work effectively.  Please can you address this issue so previously satisfied customers can remain customers!

 

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jessie.key

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I am also running into crashing problems with Camtasia studio since updating to 8.4. I am using an Asus laptop, 8 gig ram, Intel I7, and windows 8.1.

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griffinjay

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I'm also having constant crashing with version 8.4.  It's really troubling to Google this issue and see how many people are having the same issues.
(Edited)
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dfirth

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I use Camtasia only occasionally in my work currently, and my boss has a goal of my using it more often. We received a request a few days ago and I hit the road with an MP4 from a vendor and newly updated v8.4 on my company laptop. What a disappointment to find v8.4 crashing after only a couple callouts and slinging errors that the MP4 might not publish correctly (it blacked out some of the split clips I had made). It wasn't pleasant to tell the boss that Camtasia was not currently stable. And I'm kicking myself for leaving my MacBook Air and its copy of Camtasia for Mac v2.x at home. Not happy, TechSmith. Not happy at all.
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Doug

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Although Camtasia seems to have a corner of the market all to itself, version 8.4 has some serious issues that is going to stop people like me from buying it – until they are resolved. I spent three weeks making a YouTube video with this program. I tried it on to very powerful laptops (both i7 processors w/ 12 G ram) and the same result.. You can't screen capture and record video and sound at the same time. If you do, you will get skips in the video and crackling in the audio.  I ended up recording the video separately (MP4), and audio separately in sound Forge (MP4) and only using Camtasia Studio 8.4 to capture the screen.  I was able to produce a 30 minute video; however, the production process was plagued with crashing and I just plain could not put any transitions in the video at all, for if I tried the program would crash so I had to completely leave them out.

I would add that the tech support people were rude and stopped answering my questions when they should've just said we don't have the answers yet. Instead, all I got was silence.

Ditto: not happy at all.
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John Gadsby

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I was doing picture in picture.  One video was 1GB in size and the other was 750mb.  Seemed like when it was rendering it just kept quiting.  What I had to do was make the 1GB size file smaller on import and then it seemed to work.  Not sure if that should be required, but it did help in the end. 
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kayakman, Champion

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first, I believe 8.4.3 is the current version

second, memory used during rendering [production] is influenced by factors such as video dimensions, source file dimensions, project complexity [cuts, splits, stitches, objects such as callouts, captions, etc.]; the more you have, the more process memory can be consumed during production

Camtasia Studio is a 32 bit application and can only use 2 GB of system RAM; you may have been running out of memory during production; using smaller project files will demand less memory

try this:

keep Task Manager open and look at the CS process memory [processes tab] as editing or production advances; if you see it approach 2 GB during editing, save, exit, re-launch, re-load; if you use all your memory before production can complete, you will need to break down the project into smaller hunks and produce in separate chunks; produce to MP4 then combine those together to make a final project to produce from

this often requires trial & error to resolve; experiment as required
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Nanda

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I used for past three weeks but couldn't produce a video using this software, I don't know why the video what i wish to compile does not run properly it stuck in between.
How can it be solved?
(Edited)
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Thomas McCoy

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I've lost confidence in this product.  Have had days of it crashing continually.  Clearly it's not "industrial strength".  A lovely toy, with a great user interface, but can't handle heavy duty work.  Will move onto Mac products (e.g. iMovie or Final Cut Pro).
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Mike Spink, TechSmith Support

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There may be tips or tricks we can offer from a Support standpoint that could get you up and running.  It would help if you submitted a ticket so we could work with you directly.  Most likely I'd want to get an example project that is having the problems so I have a better idea of the clips and type of editing you're doing.  I can then make recommendations based off what we see.

support.techsmith.com

Thanks!
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MikeAV

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I submitted my project and after it was reviewed, the advice included a couple of options: Break it up into smaller chunks and/or downgrade to 8.3.0.

I was also told that a robust 64 bit version was in the works that might solve many of these capacity problems.

That leads to a couple of questions:

Since TechSmith now clearly knows the limitations of the software, why does TechSmith still ask customers to send you their projects?  You could simply publish the guidelines and recommendations that help your users avoid the known limitations of the product.  

What can you say about the likelihood or schedule of a 64-bit product that improves the performance for larger projects?
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Mike Spink, TechSmith Support

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From getting many many projects not all projects are the same.  The suggestions you mentioned are ones we may have sent you for your specific scenario and may be quite common for others as well.  However, I've offered other suggestions to other users that may allow them to get their work done without splitting up there projects or downgrading.

Since every scenario is different I wouldn't feel comfortable telling every user who is having problems to split up there project or downgrade.  I feel better about about offering advice based on how that user is using the software.  I want to give the best solution or workaround for that specific person.  It's quite possible there is an easier solution available for some users.

The other problem is not everyone's definition of "large project" is the same.  There is not a clear cut formula that determines what a large project is and when to use said guidelines and recommendations.  That makes things cloudy as well.  

I've taken many projects that would crash in 32 bit Camtasia and they work great in 64 bit.  So while it won't solve all of the large project problem I think it will help with a big chunk of them.  As for ETA Im not sure we have that to give out at this time.

I hope this info helps.  

Mike
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Brian

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Mike - I'm experiencing this issue of constant crashing, running 8.4.  Can you direct me to how I might submit a ticket and project to your support team for some of the tips you mentioned?  The crashing is making this project almost impossible to work on, unfortunately.
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Mike Spink, TechSmith Support

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Sure thing!  If you go to support.techsmith.com there is a tab you can click on for 'Submit a Request'.  We'll definitely see what we can do.  

Mike
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Brian

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Mike, thank you.  Submitted, #117438
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Gil Faison

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It will be a great day indeed when the good folks at TechSmith get their heads out of each other's asses and fix this issue.  Camtasia was working fine before version 8.4, but now it crashes within seconds of starting up.  What a goddamn joke.
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Mike Spink, TechSmith Support

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If you're getting a crash on startup I recommend submitting a support ticket so we can look at the crash dump file and see what could be going on.  As odd as it sounds I've seen uninstalling and re-installing QuickTime resolve a lot of crash on startup issues within Camtasia.  If that doesn't work though submitting a ticket is your bet bet for getting the issue resolve.  Thanks!
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Henk Smit

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I can vouch for the advice to uninstall and re-install QuickTime. A new project kept crashing when trying to re-open.

Re-installing QuickTime fixed the issue – Camtasia Studio Version 8.5.2 (Build 1999)

(Edited)
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Rand Al Thor

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Thanks for the tip, if it happens again, i will be sure to give this a go..
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Rand Al Thor

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Problem Solved. At least for, for now, anyways. Right click the short cut that launches Camtasia Studio, Click on Properties. Click on the compatibility tab. Check the "Run this program as an administrator". Also, check the box to "Run this program in compatibility mode for"... and choose Windows XP (Service Pack 3) from the list of options. Click Apply and Ok.
This has worked for me, and I hope for you too. Please post if this worked for you, lets share this 'fix'.



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Tutoren Methodenlehre

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You, Sir, are a genius! Since upgrading to version 8.5.2, Camtasia would no longer export to AVI. It would crash right at the start of an encoding process at 0.0%.

Running Camtasia in compatibility mode solved the problem. No more crashes, AVI export with Lagarith/UT codec works perfectly!
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Rand Al Thor

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Awesome. Im glad it helped. It was so frustrating after recording for 2 hours for it to crash out on me! Happy editing ;-)
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saa.tact

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Hey Rand, 

I just did this several hours ago after Camtasia 8.4 constantly crashing. I haven't upgraded to the latest version as I've been hearing bad things about it so far... but you're fix is still working! No crashes as of yet. I'll keep you updated if anything changes... although I really hope it stays this way. 

Thanks so much!
Sadig
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Fred Grover, Champion

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I am glad to hear that it is working for you now. I do use the latest version but have not experienced a crashing issue as of yet. Knock on wood. If it starts crashing or for those who are using the latest version of Camtasia Studio for the PC I would contact TechSmith Support as they can take a look into what is causing the errors and crashing better than the users on here can in some cases. The support information is below:

TechSmith Support Information

http://support.techsmith.com/


Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

For those of you who are experiencing this please post back what you find out for other users to see that might be having the same issue. Thanks for posting and have a great day/night.
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Fred Grover, Champion

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I am glad to hear that it is working for you now. I do use the latest version but have not experienced a crashing issue as of yet. Knock on wood. If it starts crashing or for those who are using the latest version of Camtasia Studio for the PC I would contact TechSmith Support as they can take a look into what is causing the errors and crashing better than the users on here can in some cases. The support information is below:

TechSmith Support Information

http://support.techsmith.com/


Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

For those of you who are experiencing this please post back what you find out for other users to see that might be having the same issue. Thanks for posting and have a great day/night.
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Rand Al Thor

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Fred, the issue was repeatable when you had more than one clip, transitions, callouts, separate audio track and at-least one clip that is trimmed to a really small length, all in the same project. I've also now changed my capture settings to record as an .avi rather than a .camrec project. This means if it crashes again, i will still be able to edit the screen capture in an earlier version.

Rand.
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Brian

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Studio actually records as .avi all the time...  the .camrec file format is actually just a zipped archive that contains other information (mouse cursor, etc.) as well as the .avi.  Even when recording as .camrec you can always load the recorded file into Studio and export/save as .avi.
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Alex

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Hi cannot believe how many people face crashing issues gain with the upgrade. It is really not a question if but when Camtasia crashes, already in simply projects. For me it happens mostly when cutting a piece of a clip.
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Rand Al Thor

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HI Alexander, I have given up on it to be honest. I have purchased MovAvi and powerdirector suite. Havent had a single crash with either of these products. It will try camtasia again after the next release, but it will be the last time. It is a shame because it used to be stable and my go to tool. ;-(
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aliamori.com

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Upgraded to 8.6 Camtasia Studio. All worked fine for 5 days. Now when clicking on zoom in / zoom out for the timeline it crashes. Sometimes when using the right / left arrow keys it crashes. VERY VERY frustrating. Look at this and other threads:  Crash problems are 4 years old and counting. We rely on this software for professional work purposes...each crash costs us time and money.
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Joe Morgan

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aliamori.com

You should contact tech support.

This is a Free Service. Submit a ticket at,

https://support.techsmith.com/hc/en-us/requests/new


Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe