Camtasia 8 and ADA Compliance

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When the description of Camtasia 8 was released, there was no mention of the fact that captions can no longer be moved below the video. In order to be ADA compliant, captions should not overlay the video. The captions in Camtasia 8 eat up a considerable portion of the screen. This significantly reduces the quality and quantity of material that can be displayed. It is virtually impossible to record in a way that has the bottom 25% of the screen blank, to leave room for the captions. Is there a plan to rectify this situation?
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K ODonnell

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Posted 7 years ago

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John S. Richards

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See Kevin's production tip option here: http://www.screencast.com/t/PKztEVHr6RN
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K ODonnell

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Thanks, I had seen this, but it didn't give me the finished quality I was looking for.
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John S. Richards

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Perhaps if you post screencapture examples of what you are looking for here, some one from TechSmith will show you how to get what you want to see.
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Jess Knott

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Sure! Give us some examples, K, and let us see what we can come up with! Thanks for the suggestion, John!
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K ODonnell

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When I change the height, the quality deteriorates. As you can see, neither option is ADA compliant, as both overlay the video.

To design a major update without considering ADA compliance is fairly insensitive.

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K ODonnell

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ADA compliance

According to the government standards (see attached), there are several ways to be compliant, including dark characters on a light background. When these options are selected within Camtasia 8, the blue ADA compliant button disappears, and the message that the project is no longer ADA compliant appears.

This reply was created from a merged topic originally titled
Camtasia 8 and ADA Compliance.
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K ODonnell

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dro, an employee of TechSmith, replied to Camtasia 8 and ADA Compliance, a problem about TechSmith.
You're right. It is possible to configure different caption settings and still be ADA compliant according to the document. That button simply sets your captions settings back to a default set of caption settings that is ADA compliant. It's there as a shortcut so that folks who don't know or understand the specifics of the ADA guidelines can quickly get back to settings that will comply.
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K ODonnell

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Then the message that states "no longer ADA compliant" should not appear.
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Kelly Mullins, TechSmith Employee & Helper

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Hi K,
With the new workflow in Camtasia Studio 8, you need to make room at the bottom of your video for the captions.

So, your canvas size should be the final size you want for your video including the captions. Your video will need to be recorded at or sized to fit within the boundaries of the canvas over the top of the captions display area.

We no longer automatically add space for the captions to be at the bottom of the video. This was causing some serious issues since people were not aware that the captions automatically increased the size of their video.

With the overall workflow of the new Camtasia Studio, you should create your canvas to be the size you need the finished video to be. Then, you size and place your media on the canvas. So, a configuration like this would work for you:


We know this might be a little more work up front for some people. However, once you determine your video / canvas dimensions, you can use those over and over again - so, we hope it will be a "once and done" operation.

The default color of the canvas is black. You can change this to white in the Editing Dimensions dialog box.

I hope this helps!
Kelly
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K ODonnell

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Quite condescending
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K ODonnell

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Thank you for your reply, but it really is an unacceptable workaround. It is neither a "little more work" nor "once and done". Your suggestion will result in a video that is always less clear than using the same recording and editing dimensions.

It would have been more satisfying to receive an honest reply that said "The captions in 8 were not well planned or executed. We apologize and will rectify the situation as quickly as possible."

I am actively shopping for a different program.
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K ODonnell

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Also not practical if recording from PowerPoint.
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pweinberg

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FIX THE CAPTIONING PROBLEMS!

Like many others here, I do a lot of federal government contracting. All of my projects must be 508 compliant BUT different agencies have slightly different standards for 508. In terms of captions, some require 32 characters/line, others require 40 characters/line, others do not specify. I can not adjust these parameters with my current version of Camtasia (7.1.1).

All agencies require closed captions UNDER the video and, as others have said, if I add to the size of the stage, the resolution of the final produced video gets reduced. (Come on, Kelly, showing us a 3-word caption in 28-point type as an example is disingenuous. Show us 3 lines of 16 point type so the unacceptable resolution becomes obvious.)

I absolutely, positively NEED to be able to set EVERY caption paramater myself-- font, size, color, position, number of lines, etc. If I can't create videos to meet my clients' various 508 standards, I will not only lose customers, I could be sued for contractual non-performance.

I am currently using the free 30-day trial of Adobe Captivate. I haven't tried their captioning yet, but if it works better than Camtasia, I will have to switch.
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K ODonnell

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Thank you for responding! I have not received a follow-up response from Kelly either in this forum or from the voice mail I left. Poor product features combined with poor customer service is truly disappointing.

Thanks for the Captivate tip. I'll check out its captioning capabilities..
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Kelly Mullins, TechSmith Employee & Helper

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Hi K,
We try to be as responsive to your posts as possible.

I don't have a voice mail message... but you can always contact me at k.mullins@techsmith.com.

The product manager and development team read your posts and are aware of your captioning concerns.

Thank you for taking the time to let us know what trouble you are having with your captions. We're listening.

Kelly
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K ODonnell

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The voicemail was left on Wednesday, July 18 at 4:34 pm Eastern.

I'm glad that you are concerned, but is there a plan?
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K ODonnell

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In the interest of transparency, here is the email response I received from Kelly Mullins:

Hi,
Mike let me know you two have spoken and he is going to take over and try and figure out a template or something else that may work for you.

In the meantime, there is nothing we can do about this situation except offer you workarounds which to date have not been suitable. I can perfectly understand this.

Since the feature is no longer in CS8, it will need to go through our standard procedure to see if it will be put back in and when. Therefore, I cannot tell you if or when this feature will return.

I was hoping to get a sample from you so we could try and figure out a process that would work. Without a sample project and your video requirements this will not be possible. The best I can offer you at this time are these suggestions – none of which are ideal:

1. Use CS8 to create and produce your videos then take the MP4 in to CS7 and do your captioning there.
2. Create your video in Camtasia Studio and use another tool to caption with.
3. Use the workflow that we have tried to describe to you in the video posted on Get Satisfaction.
4. None of the above.

Please be assured the Camtasia Studio product manager and development team are aware of this issue and have seen your posts and understand the issue with the new workflow. We are discussing this at length.

If you have already purchased Camtasia Studio 8 but ultimately cannot use it, our Customer Service team can help you with a refund. You can contact them here: 517.381.2300

I wish I had better news to give to you.
Perhaps you and Mike will be able to come up with a solution.

As a side note, very soon I will be out of the office for two weeks. So, Mike will be working with you on this going forward.

Thank you for taking the time to give us your feedback. We do appreciate the information you have shared and it will be very beneficial as we look at this situation.

Sincerely,
Kelly Mullins
User Assistance Group
TechSmith Corporation
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K ODonnell

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Any updates?
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Glenn Hoeppner, Employee

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Official Response
This week we released Camtasia Studio 8.0.3 which is a free upgrade to users of Camtasia Studio 8. One of the tweaks was the ability to add captions beneath the video without having to adjust the size of the canvas as previously mentioned in this thread.

Shane, the Camtasia Studio Product Manager made a nice overview of the changes in 8.0.3 which you can view here:
http://www.screencast.com/t/QsrLLpZRIk9

Thanks for all the passionate feedback!

-Glenn
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Richard Campbell, Champion

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Shane:
Great job on the v8.03 video!

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