Why doesn't a Camtasia 8 .avi file play on machine that plays Cam 7 videos - Codec Error?

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I just received my upgrade to 8 and created a video. I added it to an existing "Menu" that was created in 7. I have machines that watch these videos and they cannot view the video created in version 8. I get some TSC2 codec error and it cannot view the video but the audio can be heard. How can I update the Codec on these machines?
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John Wagner

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Posted 7 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hello,
When you say you added the version 8 video to an existing menu, do you mean a Theater menu?

If so, version 8 is not backward compatible with Theater. In fact, Theater has been retired and is not available in Camtasia Studio 8.

Others might have more information to share on the codec.
You can also read about the TSC2 codec in the Camtasia Studio help file. Just do a search for TSC2.

Kelly
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John Wagner

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The menu was created with "MenuMaker". Can I get an updated codec for viewing 8 files?
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Randy Schott

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Hi John,

The new codec for CS8, TSC2, was not designed for sharing videos. It is meant as an intermediate format between the recorder and editor. We have an installer for the old codec( TSCC ), which would allow you to publish videos using that codec and then have the end users install the codec to watch the videos.

But, with TSC2, you have to install Camtasia Studio 8.0 to get the codec. If you are sharing AVIs with viewers using MenuMaker, you should produce the AVIs with a different codec. If your existing menu contains AVIs made with TSCC, you could drop your new recordings into the Editor and produce them out as AVIs with the TSCC codec, and then add the produced AVI to your old menu.

Hope that all makes sense. Sorry it's an inconvenient workflow.

Randy
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Tim Dees

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I just finished creating a series of tutorial videos, producing them in *.avi format. I used Camtasia MenuMaker to create a menu and write the files to a CD with what I thought was going to be a self-running player (which is why I used *.avi files). When I went to test the CD on a separate machine that doesn't have Camtasia installed, I got an error message that the video won't play because of a missing codec. Camtasia Player opened and the audio played, but there was just black for a picture. I thought using Camtasia Player automatically brought the necessary codecs into the mix?

This reply was created from a merged topic originally titled
Users can't view Camtasia-created video.
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Robert Battersby

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I'm curious what the benefits of TSC2 are over TSCC. Is it higher quality, or are they basically identical?
I'm guessing it probably doesn't matter anyway if I'm simply rendering it down to an MP4 using h264 codec, but I'd still like to know.
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Dave O'Rourke, Senior Software Engineer

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TSC2 was developed to improve the speed at which screen capture could be performed. This results in smoother recordings, because the screen capture can be at or near 30fps, as opposed to 15fps, which was the capture rate in previous versions.

TSC2 also improves on the worst-case file size of TSCC when the screen contains web video, camera video, or other motion graphic content.
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Richard Campbell, Champion

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As far as I know the updated TSC2 codec was created so CS8 could import and play real-world video, whereas the older TSC1 codec is primarily suited to recording and playback of desktop video, with minimal motion.
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Mike Curtis, Employee

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Here's a little video that demonstrates the improved frame rate, while still providing a smaller file size. https://www.youtube.com/watch?v=LVnm7X...

Mike Curtis
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Nik Skavinsky

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I have a pack of TSC2 compressed videos that I ripped out of cmproj file for Mac, but now I have to somehow decode them into AVI files on my Win7 PC. Camtasia Studio 8 says of the error and doesn't play or edit them at all. What should I do?
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Josh

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Got the TSC2 error after burning my first avi file to a disk and viewing it from another computer. Is there a logical explanation to why you would develop a product with a basis of recording videos that cannot be shared? I'm so pissed right now I just want to trash talk this software all over town and on every blog, website and message board on the internet to warn people not to waste their money on this product. This doesn't make any sense, unless the developer has purposely built in a choke hold to try and get people or businesses to buy a few more licenses. it's going to back fire on them badly.
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Randy Schott

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Hi Josh,

Sorry for the frustration. Just to be sure we're on the same page, I'm assuming that you are using the CS8 recorder, and then skipping the editor altogether and just burning the raw recording to a disc?

As I mentioned above, the TSC2 codec is intended to be an intermediate format. While you *can* play the videos on another machine, provided the codec is installed, it's really designed to make the recording process more efficient.

Most of our users will end up doing at least minimal work in the editor and producing their projects out to a different format. In fact, the built-in presets only produce to MP4 files, which are widely supported. You have to go the route of using a custom production preset to get an AVI file out of the editor.

For what it's worth, TSCC (our older codec) and TSC2 aren't likely to be installed on any machine that does not have Camtasia Studio. Our recorder allows you to use any Video For Windows codec you have installed for compression during the recording process. Divx/Xvid are a popular choice. You could even install the x264 codec and get H.264 AVI files right out of the recorder.

The main point is that using the raw files straight from the recorder is a less common workflow. TSC2 is the *default* codec because it makes the recording files more suitable for our editor. It's not mandatory, and there wasn't any malicious intent behind the decision.
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Cornelius Myburgh

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You have now cost me weeks of rework. I was using 7, the cursor effects kept crashing, upgraded to 8 to fix that issue, and now none of the my files are watchable in our company. Seriously, I recommend switching to Demo Builder for anyone who doesn't want to go through hours of testing and rework.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Cornelius,
I am so sorry you are having trouble.
You don't say what kind of videos you are producing. However, if you output an MP4 video, anyone should be able to view that.

What is happening when people play the videos?
Where are you hosting them?
What format?
How long?
Is there interactivity built in? Like hotspots or quizzing?
Did you use the Smart Player is you do have interactivity?
What type of video is on your timeline?

Please give us a bit more information to go on and we will see if we can help you out, okay?

Kelly
User Assistance
TechSmith
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Cornelius Myburgh

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Hi Kelly.

I'll give you some context of the issues we are facing. We develop process models using German software (like Aris). After modelling the work process, we publish the model to a network location as a webpage. Similarly, once the model is published we link the html into the process model for help and the tutorial videos. The actual files are stored on a file server as a media library. When we were using 7 we'd include the tscc codec in the distribution package for our software, this ensures user's could access the videos directly from the software (via the process models). This also meant we could independently revise the videos without having republish the Webmodels or edit the User Help sections in Visual Studio (we simply publish a html link). We published AVIs in the interest of space on the file server.

To answer your questions specifically,:

1. When clicking on the link, the player appears in the browser and simply says "Connecting".
2. As stated above, they are stored on a file server, using the web model integration to access them in IE9 (which is also compatible with Aris).
3. We published in AVI using the TSCC codec
4. Average AVI is about 120 MBs although some do exceed 300.
5. No interactive features, simply callouts and curser effects are used.
6. No, as per above.
7. The video is captured in CS screen capture (version 7 / 8).

Regardless, I have now reverted to using Windows Codec 1 (still using CS8.5.1) in order to salvage these projects. I will let IT worry about the space requirements. And in the future we will revert to Demo Builder (which I used at a previous company). I cannot be expected to test and retest every time I add additional features or receive an update of the software.

Thanks and Regards.

Cornelius.
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
Thank you for posting back here. I appreciate it very much since it will help others who might have this same issue.

We have a support article that explains this codec issue:
https://support.techsmith.com/hc/en-us/articles/203729548-Camtasia-Windows-AVI-videos-created-in-Cam...

Overall,  we updated our codec with V8 and it needs to be distributed just as you handed out the other codec. The link to that new codec is on that support page.

Can I be so nosy as to ask why AVI file format is being used versus an MP4 video that might be smaller and more easily accessible?

 It is important for us to know the driving factors behind companies using a particular workflow or file format since if there is one of you doing this process, most likely there are others doing the same thing.

Of course, we hate anyone to not use our software - especially if it is because we have broken your process or workflow when you upgraded. So, if there is anything I can do to help get this all figured out, please let me know, okay?

Thank you for taking the time to give me this information.
Kelly
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WeiJay Tseng

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i can only see the avi file in the very computer that i recorded when i saved as a avi file.
It cannot be seen on other computers

This reply was created from a merged topic originally titled
camtasia studio 8 saving as a avi file.
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Beth Thomlinson

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I'm confused by this situation. I too am producing .avi videos using MenuMaker for distribution on a DVD. I created the videos using CS8, a combination of screen recording and PowerPoint recording using the plug-in. Then I produced them to .avi format. My users will play the videos using the provided Camtasia Player.

In the past, my users did not need to have any special codec installed. That's always been explained to me by Camtasia employees as part of the benefit of using CamPlay - it eliminates the need to install a special Camtasia video codec. This was always the case in CS7 and earlier. It is still the case with video projects produced using CS7.

Now in CS8, I did the same process, but my beta users are getting error messages saying they can't play the videos because they need the tsc2 codec ("unable to find a suitable codec (vids:tsc2) to decompess the video stream. you will not be able to view the movie."). These users have Windows XP, so I don't know if it's an OS thing. These users can play the video projects created using CS7, just not the CS8 created projects.

Are you (Camtasia developer) telling me that CamPlay no longer plays videos created in CS8 unless I either make them install tsc2 or specify a different codec? That means I will always need to select a different codec during the production process, even when my users will view videos using CamPlay.exe?

And you mention Divx/Xvid and x264 codecs as options. Well I don't have anything like that in my copy of CS8. Neither of those is listed as an option in the production process (AVI encoding options screen, video compression button).

Look. All I want to do is distribute videos on a DVD for my users to open and play using CamPlay without needing to do anything else. What do I do?
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Dave O'Rourke, Senior Software Engineer

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Beth,

I'm sorry for the trouble. In Camtasia Studio 8, the default codec for the AVI output was changed from TSCC (which is baked into CamPlay.exe) to TSC2 (which is NOT baked into CamPlay.exe. I believe this is the heart of your problem.

We still install the TSCC codec, and you can use that codec just as you did in previous versions to create your AVI files. You don't need to change it every time, just once, as the production wizard should remember your choice for subsequent productions.

Hope this helps.
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Sally Hanford

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Due to quality issues when a Camtasia created screen capture is played back from the vzaar video platform (even with highest quality export setting), I’ve tried to use the lossless TSCC codec for capture but I see this error:

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Kelly Mullins, TechSmith Employee & Helper

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Hi Sally,

I'm sorry you are having trouble.


You received that particular error message because this is something our Technical Support team is going to have to troubleshoot for you.
You can click the link in that error message or you can open a ticket here:

https://support.techsmith.com/hc/en-us/requests/new

This is a free service and theytry to get back to you within one business day.
Or call: 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Kelly
User Assistance Team
TechSmith
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Masoud Masoumzade

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I recorded my screen (with Camtasia7.1.0) about 1:40h but when i produce my file as I recorded dimensions (1920*1080) It just produce 4:2m !!! 

Windows 10, RAM16GB, VGA Geforce 750 TI

Anyone can help me to solve this issue?