Camtasia 8 -canvas has disappeared!!

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  • Updated 6 years ago
not quite disappeared but I somehow made it detach from the main editting space. I can Alt+Enter to view it but once I can see my video i can't see any buttons or left/right click funuctions to get it back!! all i can do is Alt+Enter to go back to the main editting space and stop playing via the drop down menu....

how do i embed it back into the main editting space?

Many thanks, Luke

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luke Myers

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Posted 8 years ago

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Mike Curtis, Employee

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Hi Luke,

Could this be the answer? I made you a very short video: http://screencast.com/t/Jc3IrSY8Uow4

Sincerely,
Mike Curtis
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luke Myers

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If you can see my screen shot i can't see any of the attach/detach video window buttons. The clip window (and any other one i try like calout etc.) has filled across the screen!! no idea how I did it.... Alt+enter gets me to the video but i cannot see any buttons there nor does right mouse button do anything.

I'm stumped.
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Mike Curtis, Employee

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I had a feeling it might be more complicated.
I was actually able to reproduce it this (once) on my computer. Here's how I got the preview window back, and I hope it will work for you.

While in Camtasia Studio, I clicked "Record the screen". I made a disposable recording and then clicked Save and Edit. I then closed this project, restarted Camtasia Studio and I was back to normal.

I don't know that this issue has been reported, and I'm not sure what the root cause is.

It would be very helpful if you would be willing to open a case with Tech Support. I will pass on my findings as well. http://techsmith.custhelp.com/app/uti...

Sorry for the mystery and inconvenience. I'll do what I can to help you get your preview window back.

Mike Curtis
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kayakman, Champion

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I ran into tyhisbehavior many times when working on CS8 during the technical review; The only way I could recover normal canvas was to exit and relaunch CS8, sometimes several times

I subsequently found that I could prevent this from happening if I made sure there was a large, attached, canvas in the editor before I exited CS8; it seemed that editing with a very small canvas area [with all tabs showing] and then exiting in that state would trigger the behavior
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luke Myers

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Tried the suggestions above but to no avail. Ended up zipping all my projects, saving them to a new folder on C-drive and reinstalling camtasia 8. Thankfully a pretty short exercise and now all is well.

No idea how I managed to get the canvas on a separate screen and lose any btton/functions to get it back into the main workspace but sorted now.
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Carol

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I'm having exactly the same problem with version 7.1. Knowing I'm not crazy IS helpful, but not quite the same as being able to keep working without reinstalling the software.
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David Intersimone

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I am having the same problem with Camtasia 8. Never had preview disappear on any of the previous Camtasia versions I've used - back to early early Camtasia. I tried Mike Curtis' idea but it preview window didn't come back. I am going to uninstall and reinstall :(
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Peter

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I've also experienced this extremely frustrating behaviour - can only put it down to the imperative to release a new version outweighing the imperative to test thoroughly first... and where's the side-by-side PIP gone?!?!?! and why can't i adjust the size of a video by pixel size - relying on 'scale' is just plain annoying...
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Adam R

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I've also run into this problem!
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kayakman, Champion

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I've occasionally experienced this; rarely, but it does sometimes happen.

The best way I've found to minimize the chance of a dissapearing canvas happening is to always make sure, before exiting CS8, that the canvas is of a large size, so that the Other tab shows; [i.e., not all tabs are immediately available].

Doing this, on my system, seems to reliably prevent this issue from re-occuring.
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Michael Billingsley

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I'm having this issue. Didn't have this issue yesterday but opening this morning there is no canvas.
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Michael Billingsley

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Fixed this by recording a new video and saving the project. Close camtasia and re-open and the canvas is restored.
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John Wylie

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Running into this same issue , no way to dock it back to the window. This is a major bug that should be addressed ASAP.

Closing and opening the app multiple times or recording "disposable" recordings has worked to resolve.

Not thrilled with Camtasia 8 so far.
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John Wylie

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and the suggestion of " The best way I've found to minimize the chance of a dissapearing canvas happening is to always make sure, before exiting CS8, that the canvas is of a large size, so that the Other tab shows; [i.e., not all tabs are immediately available]. " would be viable if this application didn't randomly crash ( even worse than 7 did ).
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Alan Richardson

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I had to open Camtasia with no project and then I saw the canvas again. Am learning how to ctrl+s after every small edit to cope with the random crashes
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John Wylie

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After evaluating Studio 8 , we decided to rescend our request to upgrade all of our Studio 7 licenses. Personally I feel 8 is way too buggy and unstable. During editing of a 15 minute recording it crashed 10 times, with the last time forcing me to reinstall the app as the canvas window never did return.
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wassim boutros

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Hi All, Solution is very simple, the Canvas window is still there but the problem is you can’t see it, because the Canvas window is probably hidden under the taskbar.
To solve this issue right click on the Taskbar properties and select auto-hide the taskbar.
Then u will be able to see the preview window just drag it up and u r fine.
Hope u like it.

Wassim Boutros
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Rex Turner

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None of the above worked for me. I tried sacrificial videos until I was blue in the face. Yes alt-enter could show a full screen canvas but without a window around it. And I have NO idea what @wassim is talking about. :)

Now that I got the canvas back I don't know that this is truly a "fix". What I did was to put Camtasia Studio 8 in the window mode...not full screen. I pulled the right side in to where it was covering up most of the tabs. It was a vertical window about an inch wide. Then when I popped it back to full screen whammo the canvas was back. Note: you may have to drag the canvas wider but at least it is THERE to play with.

The above solution *could* be unrelated and will report back if this is needed again. Others who are having problems could try this and report back to see if it helps. Hopefully this wasn't just a happy accident fix.

It is sad that the question from 5 months ago still has no updated software to fix this problem.

I hope this helps SOMEBODY.
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mgibson28

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That worked for me, and was a quick way to try - it took a couple of maximizes and minimizes to make it work, but my canvas is back! Whoo Hoo!!
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Bill Storm

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Rex, Your fix did it for me. I'm wondering whether more than one thing is going on for the others, but your pop/whammo did the trick. Thanks for posting it.
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Rex Turner

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Glad it worked for you Bill and mgibson28. I had to use it again just the other day. It has worked first time every time for me. So it apparently DOES work quite often.

Yes there seems to be more than one problem discussed in this thread. Some have the canvas disappear and others have it un-dock from the application.

I only tested "my solution" for the disappearing canvas because that was the problem I had. Don't know about un-docked canvases.

Certainly this is a TON faster than un-installing and re-installing Camtasia.

Rex
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Bryan Kirby

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It worked for me as well..thanks... and one would think there would be a fix for this by now...oh there may just be and it will be spend the $$$ on the next version
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StephenRMoss

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Rex has the answer (for me anyway). When viewing Camtasia in window mode (not full screen) the canvas was absent. Switching to full screen mode displayed the canvas squashed up at the right-hand side of the screen. It just needed to be dragged back to the left and all was well.

Steve
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ZIPPORAH DOBY

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OMG! Rex you're a life saver!! Thanks a bunch!!
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Phil

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For a fast update, I uninstalled camtasia and re-installed it, and currently the Canvas is back. I just hope it stays back!
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Phil

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It disappeared again sadly. And I do not know a way to get the canvas back. This is extremely frustrating.
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Fred Grover, Champion

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What were the exact steps you did just before your canvas disappeared? I have tried to make mine disappear with no luck. Are you running the latest Camtasia Studio 8.0.4 Version that was the last Maintenance Release? Let us know and thanks for posting. Have a Merry Christmas.
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Phil

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Thanks Fred,

I did make sure I had the latest version from the start. I did a fresh install however it wasnt a total fresh install.

I uninstalled everything related, deleted some left over folders and even registry entries.
I then installed the latest version 8.0.4 and now the canvas seems to be fine! Ive been using it extensively last two days or so and canvas hasnt disappeared. Perhaps I had some left over setting from the uninstall, from before.
If the canvas again disappears ill be sure to "try" to remember my exact steps, and Ill update here.
Now, on an unrelated subject :) If I can get it to render as fast as version 7 id be happy once again!
Happy holidays!
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Gareth Power

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I've just had this problem.

The reason was that somehow the left border of the canvas panel was dragged all the way across to the right so that the canvas panel was no longer visible.

Simply look for the little rectangle indicated in the image below and drag it back to the left.

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Jonathan Hawk

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To do this you have to go full screen and just drag like he says and there you go the screen is back :)
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Christopher Browning

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That is it!!! Thank you
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rgrosz

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My canvas disappeared today. I tried several of the ideas above, to no avail. After restarting WinDoze a few times, and restarting CS8 many times, my Canvas reappeared.
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Sarah

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I am a brand new user and I have already lost the entire canvas/preview window in my Camtasia 8 display! Used to be top RHS, now nothing there...How do I get to see it again...?

This reply was created from a merged topic originally titled
Canvas gone..

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