Camtasia 8: Out of memory; playback nearly stopped.

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  • Updated 7 years ago
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Hi Guys,

I've created a 29 minute training video for my company which I can't finish. It contains chunks of 1280 X 720 video (not 29 minutes, maybe 18), the remaining visuals being pics, callouts, text, animations, and captions. I have about 3 minutes of music, and 28 minutes of 16-bit, 48KHz mono audio narration. I'm using the computer whose specs I've listed below. My problem: Up to about 25 minutes, all was well; no playback issues, no memory issues. From 25 minutes to the end (29 minutes), as I built the vid, more and more playback issues began to appear. Now I'm pretty much done with the vid, but it barely plays (it stutters, I can't even watch it to make sure everything is as I want it), it takes 4 minutes for Camtasia to load the project, and today I received a "Sorry, Camtasia is out of memory" alert. I understand this is a large project, but to me, the math isn't really adding up, given the below specs for my computer:

Computer is:
HP 8560p Intel Core i7-2620M
CPU @ 2.70 GHz dual-core
Installed Memory: 8GB RAM
64-bit OS
Windows 7 Enterprise, Service Pack 1

Please see four screen shots below (3 Task Manager shots, 1 CS8 track layout for my project). For memory you can see I don't even reach 5GB. And if I am having all these problems in the 25-29 minute range, why weren't there any issues around, say, 24 minutes?

Anyway, the company is waiting for this vid... and I'm stuck.







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appillar

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Posted 8 years ago

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appillar

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I've added the "out of memory" screen shot here (see below), for further information. I'm not understanding the discrepancy it shows ("out of memory," yet I have 2.5GB left).

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appillar

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Techsmith,

Per my IT guy's suggestion, I have now moved this project to a much faster computer with four dual-core processors running at 2.67GHz. I've got 8GB RAM, and a 256GB Crucial m4 2.5-inch SATA 6Gb/s (part number M4-CT256M4SSD2). I have the obligatory 4.0 .Net Framework and Windows7. We thought for sure the faster hardware would take care of any issues playing back this project, but it hasn't. Looking at the new "out of memory" screen shot (from the new computer) below, can someone from Techsmith please tell me what is going on here? Does anyone have a solution I can implement?
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appillar

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Wow, 8 days later, still no replies. As far as I know, I've conducted myself respectably here. Techsmith, it's nice to know you're willing to help. Well, for any future users who run into the problems I've named in this question, I solved the problem by dividing my project into three large chronological sections of objects, then selecting section 1 (then later 2, then 3), and consolidating each section into a single item in the library (specifically, linking the library to them... by going to the Tools menu, selecting Options, then in the Library content section selecting "link to content," not "Copy content into Library"). When your objects in one section are all selected by using the green and red tabs on the playhead (don't just select objects in the timeline... it won't work), in the Edit menu select "Add to Library." A window will pop up asking for you to name the library item you're creating. The library item is saved in the library and selectable for use as a single object containing all the objects you included from that timeframe you designated in the timeline. Delete the separate objects from your project's timeline, then grab the single library item representing them and place it into the timeline. For whatever reason, this method taxes hardware resources considerably less. Use this option for big projects that your computer just won't handle.
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Glenn Hoeppner, Employee

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HI appillar,

I'm sorry nobody responded to your original problem, but thank you very much for responding with your fix.

In the future, if you run into technical problems like this, please visit our support site at http://support.techsmith.com. You can open a ticket by clicking the "Ask a Question" tab at the top of the page. If you don't have an account there, you'll have to make a new one, but someone will respond within one business day.

-Glenn
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Chris Chantiles

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Hi Glenn.  But from a user perspective we use this forum to locate known issues and the associated answers.  Please advise whomever is telling you to tell everyone to open a ticket that is not the best purpose of this forum as no one learns... besides the person who opened the ticket and the SME working the ticket.
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Chris Chantiles

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As a side note - Camtasia is a FANTASTIC product... and thank you for providing support for us. :)
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Kari

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I've had a similar issue with choppy playback, but not running out of memory. I've gone back & forth from TechSmith's customer service / tech support, but the've been completely unhelpful. I'm amazed that they're telling users it's our computers when this particular prolem because it's such a well-documented issue in Win 7.Has anyone gotten any help from TechSmith with this issue?

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