Camtasia 8: problem with player for mobile device

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  • Updated 7 years ago
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First, I love the way the TechSmith player works on my iPad. The menu, captions, search, and gesture capability are great. Thanks!!!!

I’m having trouble producing videos with the player that work on my iPod Touch (which is like an iPhone without the phone). See my test website:
http://www.navigatingaccounting.com/v...

I tried producing the video with both presets with the player: MP4 with video player (up to 480p) and the MP4 with video player (up to 720p). Neither worked on my iPod Touch.

I want to publish for the following devices.
• iPod
• iPhone
• iPad
• Android phone
• Android tablet

Here are some more specific questions:
1.What is the best production settings or preset for publishing to the above mobile device? TechSmith's documentation doesn’t help clarify the choices. For example, should I use MP4 with video player (up to 720p) for all but the Android phone? If so, why won’t my iPod Touch work?

2. If the MP4 with video player works for all but the Android phone, what’s the best production settings for the Android phone?

3. On my website, what file do I link to for the videos? The “ .html” or the” player .html”?

Thanks,
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cr

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Posted 7 years ago

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Kelly Rush, Product Manager

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Hi,

Producing with the TechSmith Smart Player should "just work" on the desktop, iPad, and most Android devices. The iPhone/iPod Touch, however, work a bit differently, in the way that they handle video. Because of this, we created the TechSmith Smart Player iPhone app.

http://itunes.apple.com/us/app/techsm...

This free app should allow your viewers on the iPhone/iPod Touch to view videos that you have produced using the TechSmith Smart Player outputs.

To answer your specific questions:

1. The TechSmith Smart Player will handle scaling of the video in general, so you shouldn't need to worry about producing to multiple formats. You will likely want to keep in mind how well videos play on your minimum targeted devices (i.e. a 1080p video might not work on a low-end Android phone from 2 years ago), but in general, it should just work.

2. See answer to question 1. :)

3. You want to link to the "yourfilenamehere.html", where "yourfilenamehere" is whatever you named your output.

Regards,

Kelly Rush
Marketing Video Producer
TechSmith Corporation
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cr

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Thanks, I'll try the TechSmith Smart Player iPhone app.

How would you expect viewers to know about the app?

I would have expected a warning message when I tried to view with my iPod Touch (similar to a warning message that a video requires Flash). In the mean time, I can add a link to your app on every webpage.

Thanks!
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cr

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Kelly,
The web page for the Smart Player down loads suggest I should have gotten an automatic prompt to down load the app. However, I didn't get this. It would be very useful - especially since this is a new app viewers wouldn't have!

Please have someone look into why the auto prompt didn't work. Thanks.

http://screencast.com/t/HAOwqy2Z
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Mike Curtis, Employee

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CR, is it possible to share the link to the video that doesn't prompt for the SmartPlayer?

Mike Curtis
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cr

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Here is the link. See the videos for the iPod/iPhone.

http://www.navigatingaccounting.com/v...

Thanks
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Mike Curtis, Employee

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Hi CR,
First of all, nice videos. The drawing on the screen makes it more engaging and I thought your audio was great, as well as the table of contents, etc. I might have just learned something by accident by watching a bit of your content!

About the iPhone, I deleted Smart Player and then clicked on your iPhone version. I was prompted to install the Smart Player automatically. I guess the good & bad news is that I couldn't replicate your issue.

I'll share your link with some colleagues to see what their experience is. I have an iPhone 4 running iOS 5.1. Let me see if I can track down an iPod Touch.

Sorry for asking you to repost the link too...

Mike Curtis
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Kelly Rush, Product Manager

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Hi CR,

What version iPod Touch do you have? I spoke with our product manager for Camtasia Studio, and he informed me that it needs to be a 3rd-generation iPod Touch or later in order for that message to appear.

Regards,

Kelly Rush
Marketing Video Producer
TechSmith Corporation
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cr

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You found the root cause. I have a 2nd-generation iPod Touch. Is there a work around? Perhaps an 'error message' at least?

Thanks for your troubleshooting!
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Kelly Rush, Product Manager

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Hi CR,

I don't know of one, so it's possible you'll need to point those users at the link to the iTunes app store (which you're more than welcome to do, to answer your original question a few posts back).

I'll point Shane Lovellette, the product manager for Camtasia Studio, at this thread so he can pass it along to the team for further consideration!

Regards,

Kelly Rush
Marketing Video Producer
TechSmith Corporation

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