Camtasia 8 - Viewing video problem

  • 6
  • Problem
  • Updated 4 years ago
Ive already contacted support (20 June) but problem still exists.
If I attempt to view a video (eg techsmith support tutorials) made in Camtasia 8 it does not appear; I can hear the sound OK but no video

Additionally when I record screen and then attempt to play back thro the preview window; again blank screen with a vertical line in the middle

Everything works fine in Camtasia 7.... really annoying that I cant use the new upgrade and its functionality

Im using Windows 7 home premium
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Steve Brierley

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  • frustrated

Posted 7 years ago

  • 6
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Steve Brierley

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Sorted problem - I had firefox as my default browser... changed to ie and it works fine now
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Wally Rogers

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I have the same problem but that did not fix it ??
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Kevin Liu, Staff Software Engineer

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Re: The blank preview with vertical line in the middle:

This might be the issue with certain video cards, you may try to turn off GPU hardware accelerated rendering and see if it helps if rendering in software mode. Uncheck this option and restart CS:


Thanks,

Kevin
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Angelo

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We are having the same problem and this did not solve it.
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Marjorie

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I don't have this field
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Parth Mittal

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thanks it is now solved
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michael sobus

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Have the same problem. Where can I access the Option page as shown above?
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Kevin Liu, Staff Software Engineer

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Hi Michael,

You may access this page through Tools->Options. I also encourage you or anyone have this issue, please contact our tech support (which is free) if this doesn't solve the problem.

Thanks,

Kevin
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BCOE SPS

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On Windows XP In IE using Windows Media Player 11, I can see the video controls when I move my mouse over the control area. On Windows 7 using IE and Windows Media Player 12, I see the controls for a second when the video loads, but then the controls are no longer visible, even when I mouse over the control area. If I randomly click where I think the controls are, I can sometimes get the video to start over, but it is hit and miss, because you can never see the controls after the video starts playing, but the invible "hot spots" on the control are active. As it stands, I can't publish our videos for the public's use with this issue.
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Kevin Liu, Staff Software Engineer

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Hello BCOE,

I assume you produce your video in WMV with embedded in html. Are you viewing your video with your contents on local drive or on a host web server?

One thing you could try is that you could select this option (if you want the control visible all the time) when you produce the WMV:



Also you could try to disable then re-enable the Windows Media Player plug-in in IE's Add-on manager or even uninstall/re-install the plug-in to make sure the video you produced is fine.

If flash/html5 + MP4 is an option for you, you could also try this format, so you may have access to more viewers.

If you still have issue, I would recommend you contact our tech support (which is free), so we can better help you.

Hope this helps.

Thanks for using Camtasia Studio,

Kevin L.
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Angelo

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We are having the same problem though we rendered in flash/HTML5 + mp4.
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coffeegulper

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We are having this same issue at our corporation. I can play it fine but some others have issues. I have IE 8 with Flash player 11+. Some others have Flash 10.x and it worked with I asked them to upgrade their Flash player to 11x. So have the Flash requirements changed for CS8 content? Is this related to HTML5 comptability issues because Chrome seems to work fine but we use IE8 98% of the time. I would like to see an option to render video without the HTML5 compatibility. I think this may alleviate our issues.
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Angelo

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Having the same problems like steve and BCOE that are not solved yet, I cannot recommend Camtasia 8 for professional use. Camtasia 7 did not have these compatibility issues (or me and my clients did not notice them). Anyway Camtasia 7 is not able to keep video and audio in sync if the presentation extends 20 Minutes. So all in common I will have to search for a better Software.
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Kristen F

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Hi there, has anyone found a solution to this problem? I am having a similar issue:

I used Camtasia 8 to produce a video as mp4. Playback is fine when I view the local file with IE. After uploading the files to the web, the web playback has problems only on certain computers. My colleagues have no viewing problems using IE on their computers, but on my computer, I see a very tiny video player with no controls on it. (It should be playing in an 800x600 player, which it does when I play the local file.) I tried playing in Firefox, and Firefox plays audio but shows no video player at all.

To try to fix the problem, I updated to latest versions of IE and Firefox, and also updated flash and java on both IE and Firefox. Did not solve the issue. It's worth noting that I did not have this playback problem until we started uploading files produced from Camtasia 8. Never had this problem with producing from Camtasia 7.

Web playback in tiny video player:


Local playback in correct size video player:








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Logan S.

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Hey Kristen,

Any chance you can send me a link to the video itself? If it's not something for outside viewing, if you could email me at l.schultz(at)techsmith dot com, that would be great. Thanks!
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Kristen F

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Hi Logan, thanks for your reply. Unfortunately I am not able to share the link or video because it is located on a corporate internal server and the content is confidential (hence the blurred out pictures). Several of my coworkers were able to play back the video fine on their own computers, so I'm at a loss for what could be different with my computer. I realize this doesn't help you troubleshoot my problem, but I appreciate your response!

Kristen
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Melody Baker

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This has happened to me a few times. And I found out that somehow, the opacity got turned down to "0". I'm thinking that there is a short cut key that I am hitting when I a moving it to another track. Not sure, but before you panic, it may be worth checking out.

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