I'd like to get an install log from you as you install the software.
Click Start-->Run. A dialog box should appear.
Click Browse and then browse to the Camtasia.msi icon (wherever it may be on your machine)
Double click on the icon so it puts the path in the "Run" dialog box.
The last thing showing in the path should be \Camtasia.msi"
I need you to add the following so it looks like \Camtasia.msi" /l*v log.txt
Then click Okay. It should try and start the installation like normal and give you the installation error. That is fine.
A log file will be created in the same place as your Camtasia.msi icon.
Send that log file.
You can upload the file through this service: http://tinyurl.com/support-upload
Please select "Logan S" as the recipient so that the file will be sent directly to me.
Last, be sure to message me back here to let me know that the file has been uploaded.
Please let me know if you have any questions.
Tech Support Specialist