Camtasia does not recognize or import .mov files... why not?

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Your website says Camtasia Studio should be able to import/edit .mov files. The only type of file my Kodak video camera produces is .mov but Camtasia won't recognize those files when I try to import them and I get a "No available codec" error.
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Kelly Mullins, TechSmith Employee & Helper

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Posted 9 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Yes, Camtasia Studio is able to import most .mov files.

First, check the version of Camtasia Studio you have installed. The ability to import MOV files was added in version 6. You can download the latest version of Camtasia Studio here:
http://www.techsmith.com/camtasia/

Second, upgrade to the latest version of QuickTime.
http://www.apple.com/quicktime/download/

Hope this helps,
Kelly
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Russell Burnham

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Apple stopped supporting Quicktime for Windows. Having Quicktime still installed also has (at least one) noted security vulnerability. Thus, requiring anyone to maintin a security vulnerability just to import a very widespread video format is... well.. not exactly a professional solution. When will Techsmith update this flaw? I know that Techsmith is an awesome company because I've had Camtasia for a long time (now with v8) and have never had any issues - until now. So I'm anxiously awaiting the update. Thank you. Here's just one of the many articles from back in April, 2016. http://www.informationweek.com/software/enterprise-applications/apple-kills-quicktime-for-windows-ad... 
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Taz Diaz

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This is an on-going issue as most traditional cameras still record .MOV files but Apple no longer supports QT for Windows. Telling customers to install QT on Windows is irresponsible as it introduces security flaws to the machine. Since Adobe doesn't seem to have this issue, is there not another approach you could take, TechSmith? This is an awfully expensive software package to not support the second most common movie file format out there today.
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mgfields

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I found a solution.  After reading the thread and being hesitant to convert using free software that asked me to register or purchase due to the size of my MOV video, I decided to discover my own solutions.  Viola!  I simply created a PPT blank slide and inserted the video on the slide, using the "insert" on PPT.  I saved the PPT as a MPEG-4 in a video file on my PC.  I was able to upload the slide to Camtasia and fully edit it.  It was quite a simple solution.  I'm not a techie, but it works for me.
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ExpertNovice

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Our Pastor sent me a video from his iPhone for me to edit.  The suffix was changed from .mov to .mp4 and, as it did years ago, it worked.


There was an issue caused by rotation so I ended up using Handbrake to convert as I could not figure out a way to rotate in CS8 without distorting the image.

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poeticlouise

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this did not work! I need MOV (pro res) file import! I need it! this is what the local cable tv station uses and I would like to work from home with Camtasia instead of their studio on Final Cut Pro!!! PLEASE HELP MOV CODEC!!!
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coffeegulper

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We use Media Info to check versions of video codec. It is a must have tool.
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Mike Curtis, Employee

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Two thumbs up to coffeegulper's suggestion! When I first started working with video, I assumed all AVIs or MOVs or MP4s were equal, but it turns out there are any number of ways they can be encoded which can cause issues for various software and websites. The Media Info tool (http://mediainfo.sourceforge.net/en) is handy because it provides diagnostic results that might help you and will make sense to Tech Support and other video gurus, so you may be able to "short cut" to the root cause.
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Vincent J. Cameron

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I have looked everywhere to get camtasia to import .mov files without quicktime there is one alternative but it is a bulky program like quicktime which is what I was trying to avoid even kazzalite codec didnt do the trick ... I am sorry to say the only way at this time to import .mov to camtasia is with quicktime installed (at least apple doesnt force us to install itunes too anymore)

Vincent - Marketing Mentor
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David M. Converse

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Yes to work with QuickTime movies on Windows, you MUST have QuickTime installed. It is a free download from apple.com and doesn't take that long to install.
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Taz Diaz

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And it is also unsupported by Apple on versions of Windows after 7 and therefore a security risk. Interestingly enough, this isn't an issue with competitive products like Adobe Premier.
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poeticlouise

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I installed it but has not helped!
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Twitter Doctor

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Good morning Everyone,

I went over your post you just sent as well as the info on Google and

I do have Quick time version 7.7 installed on my Windows XP PC

and Camtasia Studio 7.1.1 version

and I am still receiving this error

"Unable to decode the video stream for the file (C:\Documents and Settings\Jay\Desktop\IMG_0606.MOV). This file may not be supported."

Could it be anything else, maybe something I am missing?

Thanks
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david.marchand

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Try converting that video file to another video format using Handbrake (free) or AVS Video Converter ($).
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Peggy Duncan

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I get a message similar to this if I try to import directly from my iPhone. I have to move file to computer first, then import.
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Swe Kiwi

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Man that sucks.
A recorded a clip whilst me and some friends snowboarding and now I have to convert it first to another format (Any Video Converter) THEN I could load it into Camtasia.

I've got the 7.0.0.0 version. So no. It does not work in the newer versions.
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Chris Allen

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I have version 7.1.1 and am trying to import videos from my Kodak as well which were in the MOV format. I have the latest version of quicktime installed and can play the files in Windows Media Player, but they will not open in Camtasia or import. Any other ideas?
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Chris Allen

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I was able to resolve the issue, for whatever reason "repairing" Quicktime didn't work so I uninstalled Quicktime, rebooted and installed the latest version and then everything started working again. Thanks
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Scotty Huff

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Unfortunately, I have tried everything suggested in this thread. I am running the latest Camtasia Studio, and the latest Quicktime. It seems Camtasia is very picky about what files it will import. Is there any converter that will easily create a suitable file for Camtasia?
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Peggy Duncan

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You could probably try any free converter. But I use Movavi Video Converter for all converting because it always keeps the quality and audio in sync. It's about $30. The problem is your camera codec, not Camtasia,
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Scotty Huff

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The video I'm trying to use is an .F4V file created with Adobe Flash Media Live Encoder, captured from a webcast we did at work. I've tried dozens of converters but Camtasia still won't read them. I'm a newb but geez... I'm sure I'm doing something wrong but I can't seem to get any converter to create a video that Camtasia will read. I'll look into Movavi.... :-)
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Peggy Duncan

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And try different conversion formats: h.264 first.
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Scotty Huff

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Well, Peggy, I wish I had talked to you first! Movavi worked on the first try. Sheesh! Thanks for your help! :-)
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Dave O'Rourke, Senior Software Engineer

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@Scotty: Before trying a converter, you could try changing the file extension from .F4V to .MP4. I don't have access to a file from Adobe Flash Media Live Encoder to try it for myself. But I'm pretty sure the .F4V file extension was a choice by Adobe to indicate an MP4 file that was compatible with the Flash Player.

Camtasia Studio supports MP4 files that use the MPEG-4 Part 12 container, and contain H.264 video, and AAC audio. So if your F4V file matches those (it might), then it should work if you change the file extension.

Hope this helps.
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Wisam Al-Rawi

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I run into the same issue. I recorded a video with my Nikon D5100 DSLR. The file format is .MOV with AVC and PCM audio. I had QT 7.7 installed but I kept getting the error message in Camtasia Studio 8.0.1 (Build 903) but changing the file extension to MP4 I was able to import the file.
It would be nice if Camtasia Studio can figure this out on its own for other users. Thanks for the tip!
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CHRISVOSS

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Wow changing the name to mp4 worked.
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Carlos Galvan

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Changed the ext from mov to mp4. To my surprise IT WORKED!
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Scotty Huff

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Well that's interesting... however it didn't work. :-) Thanks anyway! Besides, that would simply be too easy and "easy" is apparently not in my job description! :-)
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ExpertNovice

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Amazing. Dave, Thank you. Our daughter sent us IPad clips of our granddaughter. .MOV format. (Specifically, H.265, 30 FPS, 480x360, 16M color). QuickTime was grudgingly downloaded and installed which allowed importing but not viewing. The extension was changed to MP4 and it can now be viewed.
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raymond

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I have installed Quicktime and I still can't open .mov files in CS8. Is there anything else i need to be able to use mov files in my project?

Thanks.

This reply was created from a merged topic originally titled
how to open .mov files in Camtasia Studio 8 (Windows).
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Dave O'Rourke, Senior Software Engineer

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If you installed Camtasia Studio *before* installing QuickTime, it would be a good idea to re-run the Camtasia Studio installer. You do not need to uninstall first. Just run the installer, and choose the Repair option if prompted. There are a couple QuickTime components (a.k.a. codecs) that are installed by Camtasia Studio, but these can only be installed if QuickTime is already present on the system. These components are necessary if the MOV file was created using one of our codecs.

After this is done, or after QuickTime has just been installed, you may have to restart the machine in order for everything to re-initialize.

If you continue to have problems, please visit http://support.techsmith.com and submit a question on the Ask a Question tab. This will put you in touch with our TechSupport staff who will respond by email to help troubleshoot further.

Hope this helps.
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carinars

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I tried that. It didn ́t work
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Brian Horgan

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Camtasia 7 works fine for me here with Quicktime movies, but I upgraded to 8 recently and it refuses to work with the same files (I kept 7 installed on the same machine). I've tried all the workarounds mentioned here but none have resolved it (if I rename the extension to .mp4 Camtasia 8 then thinks that it's an audio file for some reason and ignores the video). Hoping this can be resolved as so far upgrading seems to have been a waste of money for me, I've reverted to version 7 for the moment.
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Dave O'Rourke, Senior Software Engineer

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Brian,

I'm sorry for the trouble. We did not change the MOV support between v7 and v8, so any files that work in v7 should continue to work in v8.

Have you opened a ticket with our TechSupport staff? This is the best way for us to help troubleshoot the problems you're seeing with your MOV files in v8.
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Eric Holmlund

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I had the exact same problem. MOV opened fine in v7 but not in v8. So I changed the file extension of the MOV to MP4 (Without converting it), and v8 would then open it.
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Travis

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Worked! Thanks Eric!
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Grupo LibertyNET

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I 'm just responding to say that those who do not know the answer should be silent (like Bryan), the move- rename > mp4 works perfectly
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loja

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Meus Parabéns ERIC, eu estava com serios problemas para resolver essa questão de importação de arquivos MOV para o CAMTASIA versão 8. E depois de ler cada comentário eu encontrei o seu e foi de MUITAAAAAAAAAAAAAAAA AJUDA!!! Meus sinceros Parabens, THANK YOUUUUUUUUUUUUUUU
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Carlos Delacruz

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gailmail

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 Yes, this is a disaster for those of us who use new Iphone 5 recordings. Camtasia does NOT support these new iphone 5 HD files. I can import any previous MOV files and they work fine.

I edit my kids' sports videos and have used iphone 4 doing this for 2 years.  Have spent a good 30 hours on this in the last few weeks, and have been blaming my computer and Camtasia and codecs, when I realized it was the phone upgrade! Just did a search and found this thread. And yes, I have Ensharpen, Quick Time PRO, and the Techsmith Codecs all reinstalled multiple times, and all drivers updated using Driver Max.

I have both 7.1.1 and 8 (which I hate because you have to manually separate the audio on each clip to look like 7.1.1 and I use it mostly for that with 30 clips). It's 5 minutes of flag football clips lasting 10-45 seconds. 

You have to convert the iphone MOV files because they do not work in Camtasia--black screen, jerky drag, out of sync. You can do them one by one. There are lots of free software out there that can do this, I have not experimented with that yet.

Here's the workaround I used, using Camtasia:

-Bring in your videos into Camtasia Studio, drag to timeline, put in transitions etc.
-You will not be able to edit or review the film
-Produce the video for Web, using the iphone dimensions into an MP4 file.
-Re-import that file into Camtasia, drag to timeline, and VOILA, it works fine. The smaller MP4 file somehow works.
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David Patton, Employee

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Hi gailmail,

Have you tried our new app TechSmith Fuse? It's free and available in the app store: http://bit.ly/tryFuse You can instantly bring your iPhone 5 vids into Camtasia via wi-fi. It's simple and fun to use, plus it brings in your videos beautifully!

Best,
David Patton
Online Community Specialist 
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Martin Walker

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Just tried that and again Camtasia rejected my Apple iphone 5 .MOV video file!!!
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Martin Walker

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Just used the free 'Any Video Converter' and impoirted and now all works fine, phew that's a relief!
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gailmail

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My iphone 5 videos do not play....black screen, jerky movements, out of sync. Just changing the .mov to .mp4 did not work along with a dozen other fixes.

Convert huge (both dimension and MB/GB sizes) files using a converter-- I use free Video to Video-- choose MP4 with AVC / H264 choice, and change the size from the huge 1920 x 1080
dimensions  to 640 x 360 or another widescreen dimension that is 16:9 ratio. It batch converts all files at once and can store in same folder as source MOV files. Files are smaller all around and will play in preview screen.

When you import them they will play fine like my videos from my previous iphones did. Really can't believe how Techsmith and all these forum posts run around this issue and the hours I've wasted figuring out that the files won't play on an average laptop running Camtasia because they are just too big. Hope this helps someone!
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carinars

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Hi. I am also having the same problems importing the MOV. files. I have installed the quicktime (most recent) and reinstalled the camtasia, as the senior engineer recommended. It didn ́t work. I only record through my camera in mov. files. If it does not work out, i want my money back.
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Robert R., Online Community Admin

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Hello, Carinars;

After installing QuickTime did you restart the computer (which is required by QuickTime)? If not, please do so and then test with Camtasia Studio once more.
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Marco Nuñez

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I restart the pc, and still the problem continue. I got Camtasia 8.6 and QuickTime 7.7.9. What I did is changing the extensions of the file to mp4, it works in some of them, not all the mov files.