Camtasia Keeps on Crashing!

  • 3
  • Problem
  • Updated 3 years ago
I am desperately in need of help! Camtasia keeps on crashing! This doesn't just happen occasionally, this happens so often that I can't finish any project at all. I keep on getting a message that it ran inrto an error or something.

It started when I was editing a video as normal. I added a file to the timeline that was quite large. The program quickly crashed. I wasn't surprised that time because it was an hour-long audio file. I opened the program again and the auto-save really helped me out. I used a different audio file that was much shorter that next time, but the program crashed again. This is when I started to go into panic mode.

I even started to edit from scratch again and it still keeps on crashing! I finally tried to fix it myself and updated it to 8.1.0, but that made it worse. It would crash as soon as I opened it!

So I decided to un-install the program and make sure that I deleted every memory of that program on that computer about Camtasia. I even deleted all of the past videos I made with Camtasia! I then re-installed the program, but still no luck, but this time I was still able to render the videos. The first time I rendered it, the program crashed at 49.9% done. Same with the second time. The third time I tried it crashed at 96.9% done. Same with the fourth, and fifth. I can't get anything done with this program because of this problem.

If somebody can please help me with my issue, that would be the greatest thing in the world. I really don't want to switch another video editing program.

I am using Windows XP Media Center Edition System Pack 3 by the way. I know. I am really outdated, but Windows * and & cost too much for me.
Photo of Beau Reitz

Beau Reitz

  • 4 Posts
  • 0 Reply Likes
  • desperate, anxious, sad, frustrated

Posted 3 years ago

  • 3
Photo of Richard Campbell

Richard Campbell, Champion

  • 679 Posts
  • 35 Reply Likes
For issues like this you need to submit a support ticket,

http://support.techsmith.com

Support will ask you to submit a diagnostic report from your computer.
Photo of Abby Suarez

Abby Suarez

  • 3 Posts
  • 0 Reply Likes
This is also my problem, I am using Camtasia 8.1.

At start the editing is normal, but when i reach the 20min length on the timeline, it crashes, i tried to open it again, but then it still crashes, even if i didn't do any it just crashes.

I
Photo of kayakman

kayakman, Champion

  • 3726 Posts
  • 719 Reply Likes
Photo of Beau Reitz

Beau Reitz

  • 4 Posts
  • 0 Reply Likes
Do think I have never tried to fix it myself? Do you really think I am that stupid?
Photo of Fred Grover

Fred Grover, Champion

  • 2094 Posts
  • 249 Reply Likes
Beau I did not see where anyone was calling you stupid and no I am sure noone thinks you are. They are just simply saying that with your current situation then submitting a Support Ticket to TechSmith would probably be the best thing for you to do with better results as that is what they are there for.

This conversation is no longer open for comments or replies.