Camtasia not producing .mp4 file

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  • Problem
  • Updated 4 years ago
  • Not a Problem
I just finished my .camproj file. I went to produce the video as a flash, .mp4 file, but every time I produce it, it simply creates a .html, .swf, .png, and .js files. There is no .mp4 file to be found, even when I search my entire hard drive.

Anyone have this issue or know how to fix?
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tiffanycclark

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Posted 8 years ago

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David M. Converse

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Hi Tiffany, sorry to hear that you are having problems. Can you open a support case so we can do some troubleshooting with you to get this resolved?

http://techsmith.custhelp.com/app/uti...
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tiffanycclark

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Well, no worries. I just produced the project to a different location and it worked. Not sure what the hang up was, but I got it working now.
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Anthony Padgett

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I have the same problem. Happens multiple times a day. Restarting computer and changing output location only fixes problem 50% of the time
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Chris Holzmann

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I also got this problem... first Screencast with the new bought Camtasia.. and flop... :-(
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paul michael simmonds

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I am having this problem too, i was using camtasia last month and it was working fine when producing .mp4 files but now i can't seem to do anything to get it to produce the file. Any help would be great, thank you.
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jcopp

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Also having this problem.
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SR FS

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Also experienced the same issue . Thats what brought me here searching solution. Will try another location.

Thanks!
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Fred Grover, Champion

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SR FS let us know if that works for you or not. Users feedback is how TechSmith helps determine how to make their software better or fix a bug issue inside of the software. Thank you for the feedback and glad to see you here. Have a Happy Holiday!
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Anthony Padgett

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So is there a solution, or is TechSmith working on this?
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Fred Grover, Champion

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I have tried to reproduce this myself and have not experienced the same consecutive results. However it did not produce the mp4 onetime for me out of about 10. I think a TechSmith person may have a better answer for this but, I offered what I found out while experimenting. I hope it helps a little.
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Anthony Padgett

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This happens to me and my co-workers everyday. Camtasia 7.1.
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Mark Nowowiejski

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I have this problem more and more lately - everything is produced but the MP4 file

Changing the save location corrects is about 1/2 the time but there should be a better solution/fix
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Linda

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Thank goodness I finally found this thread. I am new to Camtasia ("so much easier to use than Captivate or Premiere Pro", I'd heard) and could not figure out what I was doing wrong such that I couldn't find the .mp4 file.

Turns out that this is an ongoing problem that in 9 months to which not a single TechSmith employee could be bothered to respond?! And you want me to spend $300 on this software? I spent a lot more on my Adobe software, but at least it produces usable files.

I had better luck by turning off the option to show the progress bar. Instead of getting ~ 8 html, xml and who remembers what other useless (in this case) file types, I got a single .mp4 video. I'd also changed locations for this one, so tried it again for the original (Dropbox) location. It's failed once (but that may have been my fault) and succeeded once. So FWIW, try turning off the progress bar in the production wizard.
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Linda

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Ugh, failed a second time. Got a weird error message as well - this happened both for the one that worked and the one that didn't. Once rendering completed, the main Camtasia window disappeared. No file appeared in the designated folder. I tried re-opening Camtasia (even though the record dashboard was still visible) and got the error message in the image. (I have since removed the ampersand from the folder name, just inc ase.) The file magically appeared when I canceled out of the error message once and never appeared (empty folder) the other.

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Linda

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OK, tried 3x more today with new video. Failed each time until I changed location, so you can ignore my advice above about getting rid of the controller bar.

I'm still ditching the controller because I don't need it and because Camtasia doesn't generate a bunch of extraneous files. Since I use Easy Video Suite to manage my players and video marketing (it's really got great features), I don't care about uploading directly to YouTube, Screencast or anything else.

I highly recommend EVS to anyone who is doing a lot of videos. You'll wind up storing the videos at Amazon S3, but the EVS interface makes that formerly onerous process pretty straightforward and simple.
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Mary Canady

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I'm having this problem too, and with 30 minute renders it's pretty irritating to have no file at the end! I recently moved computers and installed 7.1.1 and had been using 7.1.0 before without this issue. Also using dropbox, could there be an issue with this (see in thread that someone else is using it too)? Windows 7.

I don't have any insight to add, just hoping Techsmith sees this is a common problem.
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Diane Peters

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I'm also having this problem...started another thread hoping TechSmith will post something helpful. My video is only 2 min long!
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Mark Nowowiejski

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Change your render location - for some reason mine don't like to render to the desktop or a desktop folder
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Diane Peters

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Thanks Mark...already tried it. Have also tried rebooting, renaming, exporting a zip file and publishing from that. I've been rendering and producing files for months with no problem. Can't figure out what's going on.
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Anthony Padgett

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When this occurs, I have found that closing camtasia and reopening usually fixes the issue. I will sometime kill the process in task manager to close camtasia. Also use local folders, camtasia does not like to produce files to network folders for some reason. Just my 2 cents
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Diane Peters

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Thanks Anthony...that is my standard practice as well. However, that did not work this time. What finally worked was uninstalling and reinstalling the whole Camtasia Studio application.
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Jeff Cawley

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I have the same problem and have tried shutting down and reopening Camtasia, using different MP4 settings, etc., the same unpredictable result. I would guess I get about a 30% yield of MP4 files. Since I have been converting 2 1/2 years of webinars to MP4 this week, it is getting very old.
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Mark Nowowiejski

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Shutting down isn't going to help

Change to the location your rendering too every couple videos
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Jeff Cawley

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Thanks, I'll give it a try.

Is there any word from Techsmith as to why the problem exists in the first place? It seems to be a strange oversight.
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Mark Nowowiejski

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Good luck - camtasia is quirky as hel sometimes but it's what my employer requires I use
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Tomcj

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Seriously? No solution yet?!?

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