Camtasia not producing .mp4 file

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  • Problem
  • Updated 5 years ago
  • Not a Problem
I just finished my .camproj file. I went to produce the video as a flash, .mp4 file, but every time I produce it, it simply creates a .html, .swf, .png, and .js files. There is no .mp4 file to be found, even when I search my entire hard drive.

Anyone have this issue or know how to fix?
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tiffanycclark

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Posted 8 years ago

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Kelly-Jane Stone

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I had this problem - you need to render the video locally. If all else fails, try rendering it to the desktop and then cutting the file over to where you need it afterwards.
It doesn't like being rendered over networks.
I have called Techsmith about this more times than necessary and this was the solution.

Hope this helps
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Lisa Cane

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My project renders to 6.5% and then stops. I really need this video to save, and I'm at my wit's end. Help! I have tried saving it everywhere - desktop, network, local, etc. UGH
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Mark Nowowiejski

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That sucks - have you tried splitting the camtasia into 2-3 smaller segments and rendering them separately - not the ideal solution but it should help you figure out where you problem area is.
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Jeff Cawley

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Could be a codec problem with source material. I have noticed this with the WMV file created by GoToWebinar. The GTW codec does not provide the time information Camtasia needs and it quits part way into the rendering. I first run the WMV through a program such as Freemake and then create my edited video.

Don't know if that is your particulat problem, but it is worth looking at.
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Lisa Cane

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Mark, I did. It doesn't matter what I'm trying to render at this point. Everything gets hung up at 6.5% - why 6.5%? I have NO idea.
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Lisa Cane

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I just submitted a ticket to tech support. Hopefully they can help with my issue.
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Jeff Cawley

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Good luck, Techsmith really needs to get a handle on the MP4 problem and give us a depndable solution.
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Lisa Cane

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I'll post any solution that they give. If it works for me, it might help out others as well. Hopefully they will respond quickly.
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kayakman, Champion

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Lisa, make a timeline selection from about 10% on timeline to end; right click selection and use produce selection as to make an MP4; does that work?
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Tatia Totorica

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I'm having the exact same problem. I've tried to produce four different videos today and only one has worked. Plus, I can no longer publish directly to youtube. My username and password have not changed (they're still saved in Camtasia!), but now I receive an error that says, "Your sign in credentials are incorrect. Please try again." So... I can't create an mp4 file to manually upload and I can't publish directly to youtube. And I purchased this software because....?
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Shannon Taylor Jimenez

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I'm having the same problem. The only way I've found to get around it is to upload directly to YouTube, which is fine for videos I want there, but I'd rather be able to save them and watch them before uploading them. When will this problem be fixed???
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William Gomes

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Yep im having this same problem with Camtasia 8 happens literally 50% of the time so basically I always have to render files twice to get the output once. Weird though never used to happen.
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rory

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I'm having a similar issue. When I try to produce as mp4, the progress bar never passes 0% and stops responding. Before the bar automatically closes, it flashes to 100% and tells me that all of these files have been produced. The .mp4 file is at the top but when I look in the save location, the mp4 is the only one that isn't there. I have tried moving the save location and this didn't help.
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Liz Leblanc

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I recently had this issue on 2 of 2 tries.  It created the other files (html,swf,controller and firstframe) but not the MP4.  I am saving it to a personal drive.  You suggested to save it to another location....like where??? and what is techsmith doing to fix this issue if so many people are experiencing this with 7.1.  Anyone know whether 8 has this issue as well as I was thinking of upgrading the software
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kayakman, Champion

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try saving productions to a system drive directory like C:\Users\UserA\Documents\Camtasia Studio\Productions

how long are the projects in time?

I have never experienced the issue with CS8

with CS7, the only times I saw the issue was with 7.0 when I had 1st used Production Preview before making the full production
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Liz Leblanc

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This project is 30 mins long and contains 4 camrec files.  According several posts, this seems to be a very common issue and surprised that there is not a fix provided for this issue.
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kayakman, Champion

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Liz, can you get a good production if you only have 1 camrec on timeline at a time?
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Liz Leblanc

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I havent tried that so I will let you know the outcome in the next day or so
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Maureen Bossio

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I am using 8 and I am having the same problem. I have tried EVERY SINGLE suggested work around on here and NONE of them have resolved the issue! Has anyone gotten a successful response from TechSmith?
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Tim

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I'm very interested to discover this thread. I had imagined that the problems I'm currently having must be rare. 

I'm trying to render a 5 minute video as an .mp4 and the mp4 file itself is not created. All the other production files are present (html page, controller etc) but not the video itself.

It's true that I'm saving this to Dropbox. But the dropbox folder IS on the local hard disk, so I'm puzzled that the location should make a difference. I had assumed that the problem might relate to the fact that the video contains footage shot on an iPhone (.mov format).

I'll try saving to the desktop just in case...
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offutt

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Tim, I had exactly the same problem. I was working in dropbox and the .mp4 wouldn't save.

I closed camtasia and powerpoint and moved to the desktop. Then the .mp4 saved. Very strange.
~Jeff Offutt
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severrassiengames

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seriously, what the fxxx? This post has been here for 3 years, and no solution? WHY?
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Robert R., Online Community Admin

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Hello there!

There are a number of potential causes for this particular issue (each unique to each individual computer), from source files being stored on non-local drives to conflicting software. In order to address this issue, can I have you open a support ticket at https://support.techsmith.com/hc/en-us and put "Attention Robert" in the subject line so it is assigned directly to me? That way I can look into the particular issue on your machine and hopefully get you squared away.

Could you please reference this post in your support ticket?
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Heidi Janssen

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Any fix for this yet?
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kayakman, Champion

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if you having this issue, suggest you contact tech support ...

This is a free service and you can submit a ticket here:https://support.techsmith.com/hc/en-us/requests/new

Or call, >>> 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday
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Kelly Mullins, TechSmith Employee & Helper

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Heidi,
What trouble are you having?

Are you storing files or produced videos on non-local drives?

Kelly
User Assistance
TechSmith
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Heidi Janssen

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Yes, I'm storing them on our network. Is that causing the problem? I just tried locally and that didn't solve the problem. Here is a screen shot.
(Edited)
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Kelly Mullins, TechSmith Employee & Helper

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Yes, I am going to say this is the trouble.
Here is a technical support article that explains a bit more:
https://support.techsmith.com/hc/en-us/articles/203732738-Internet-Storage-cloud-compatibility-FAQ

As a best practice, all of your project files should be kept in one folder on your local hard drive. Using files on a network or external drive can cause crashing.

Once you have completed your project, you can zip the project up and put it on your network for safekeeping if hard drive space is a problem.

Let us know if moving your files to the hard drive doesn't fix the issues you are having.

Kelly
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Heidi Janssen

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It is still not producing an MP4 file on my local computer.
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Kelly Mullins, TechSmith Employee & Helper

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Can you please start a new project ( a simple one), add a couple of files from your hard drive, then choose the Custom Production option, step through the wizard, then choose a Folder location on the last wizard page. Then, complete the production and see if the MP4 video is in that folder?

Let me know if you can produce an MP4 video this way, okay?

Also, when you moved your media over to your local drive, did you just produce your video as usual or did you use the media files you just moved over? In other words, if you did not update the media files on the timeline, they are still linked to the network files.

Kelly
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Heidi Janssen

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Thanks, Kelly. That seemed to have solved the problem.
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Kelly Mullins, TechSmith Employee & Helper

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Great! I'm glad to hear it.
Kelly

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