Camtasia Relay desired features

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  • Updated 6 years ago
I'm not sure if these have been discussed previously, but I would like to see the following features in Camtasia Relay.

1. Access log/view report. We would like to get an idea of how many times the videos are being accessed

2. Easy way to delete unwanted videos. There is no provision to delete a video that processed successfully, that is no longer wanted/needed.
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Tom GIllon

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Posted 8 years ago

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Jess Knott

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Hi, Tom!

I'm your instructional designer, and in some ways your bridge to the Relay team. I've passed this along, and I'm happy you started the conversation. If you could, what do you think the ideal process for this looks like? So, how do you think this would work best for you? If you prefer, let me know and I'll send you my e-mail address and you can send ideas there that I'll pass to the team. I will also bring some folks here.

Thanks again!
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Tom GIllon

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Wow, I didn't know I had an instructional designer! :-)

What I'm thinking is a listing of each capture listing how many views it has recieved. A bonus would be the ability to get these results based upon a date range.

As for the ability to deleted published captures, I think the instructor should have the ability to delete their captures. Some of my instructor's captures are semester/class specific and they no longer want them after the semester is over. Also, I cannot delete test captures. I also think the administrator should have the ability to delete captures as well. Because we're unable to delete captures we no longer want or need, they take up a lot of disk space as well as backup times and space.
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Jess Knott

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You sure do! At your service! :)

This is good feedback, and very descriptive. I'm passing it along, and you may see some followup questions! This is great, thank you!
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Rob Mowid

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Hi Tom,

I'm the product manager for Relay. Thank you very much for your suggestions and the more detailed description of how you would take advantage of these features. I'd like to contact you directly to talk further if you're interested. If so, let me know and I'll send you my direct e-mail address and we can set up a time to talk.

Thanks again for your suggestions.
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Tom GIllon

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Sounds good Rob.
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PolkaFever

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I second your suggestions, Tom... Specially no2
Users need to delete unwanted videos for several reasons. They can easily be granted access and be able to delete unwanted videos they created themselves. Why hold back on this feature? Many of our Relay users are restrictive because they can't control this...
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Rob Mowid

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Thank you for your feedback. Camtasia Relay was designed to offer a variety of options for publishing recordings to allow our customers the ability to choose where their recordings are published. These options are external to Camtasia Relay so it is difficult to manage or delete videos from within Camtasia Relay for a variety of reasons including access and security levels, videos that are moved or if the external system is offline.

If you would like to talk further about this, I would be happy to talk with you directly. Feel free to contact me via e-mail at r.mowid@techsmith.com

Thank you again for your feedback.
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LizC

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I add my wish to the list as well. We are currently piloting Camtasia Relay. Not being able to remove presentations is definitely a minus. If adopted, we would be storing the recordings on a file server. It would be beneficial if the admin and the presenter were able to delete recordings from the presentation list on the server. The files can be manually removed by the user or by the server admin (at for now until you can find a way to automate this as well :)
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Shelley Mcivor

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Has this issue been resolved? Is there a way to delete published Camtasia files? I am new to Camtasia and thought I could simply join audio files together (without purchasing Camtasia Studio. Now I have 4 useless (because they are unjoinable) files I wish to delete and discover I cannot.

This does not inspire me to use Camtasia in the future. Any suggestions would be most welcome.
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Rob Mowid

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Hi Shelley,

Thank you for your feedback. I'm the product manager for Camtasia Relay and hope I can help with your questions.

The responses below answer your question about deleting files. This is something that we have not been able to find an easy answer to since we provide a wide variety of publishing locations for videos. As a team we will continue to explore options to add this feature.

I also wanted to comment on your need to join files together. Camtasia Relay is an easy to use recording solution that allows you to record anything from your PC or Mac screen and publish it in one or many formats. We purposely did not include a lot of editing capabilities so we could keep it easy to use. We understand that some customers have the need to edit recordings, such as what you've described, so we inlcude one license of Camtasia Studio and Camtasia Mac with the puchase of Camtasia Relay and include integration capabilities between Relay and Camtasia Studio and Camtasia Mac.

I have to possible suggestions and would be happy to talk with you further about your specific needs. If you have a consistent need to join files together and perform other editing tasks, I would encourage you to check out Camtasia Studio which includes the all of those editing capabilities and more. If this is a one-time or very occassional need, you can do your recording with Relay, and use the free copy of Camtasia Studio for your occassional editing.

If you would like to talk further you can contact me directly at r.mowid@techsmith.com.
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LizC

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As far as I can tell they have not included this feature. Presenters and even admins are not able to delete uploaded recordings. If they do not include this feature I don't think we will expand our use of Camtasia Relay beyond the smallest package. It is currently a two year pilot project. At the end of the two years we will survey our faculty to find out if they want to continue using Camtasia.
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Clint Hoagland, Employee

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Good morning!

In this case it's important to make the distinction between the published presentations, which are data files that are housed on a target publishing destination (e.g. your organization's network share, an FTP server, etc), and the records that Camtasia Relay stores in its database when presentations are published.

After a presentation is published through Camtasia Relay, the record of that presentation persists forever in the Camtasia Relay database. However, the presentation files themselves are sitting somewhere on a server that your organization owns and manages outside of Camtasia Relay's interface. (Deleting the presentation files would be a matter of browsing to where they live and deleting the files manually.)

As a presenter, are you hoping to delete the files themselves through Camtasia Relay's interface? Or are you just hoping to hide/delete the records of the presentations from the database?

Thanks for your feedback!
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LizC

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There is no issue deleting the files from the FTP server. The problem is having a published presentation remaining in the list of recordings even though the files themselves have been removed. The presenter will see a list of recordings when logging on to the presenter webpage on the Camtasia server and not know which ones are available and which ones have been removed. To a presenter this will be very confusing. Therefore my feature request was to include a process which allows a presenter and the administrator of the Camtasia Relay server to be able to delete a published presentation record or at the least to be able to move the record to another tab for deleted items.
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Clint Hoagland, Employee

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Thanks! I have passed this request along to the team.
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LizC

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Thank you, it would be very helpful to have this feature. We are nevertheless exited to start the pilot project.
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Jason Everling

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We just had this question come up. I think there should at least be an option to delete if the profile is a local store like fileshare or FTP. Permissions can be applied to the root folder so that the relay service user or username associated with the profile can delete.

For now we have setup a generic user in Relay and are changing the pres_User_userId field in the database from the user who wants it removed from their profile to the generic accounts user id. Currently looking at making a script to run this automatically.

I am sure Techsmith can make an option like it in Relay Admin, archive or something similar that would do the same function. Not delete but simply remove from a users profile and attach to an archive users profile for future reference if they want the presentation back.
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Walter Pelowski, Customer Solutions Engineer

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Jason,

Thanks for the suggestion. We have looked at the ability to delete media from Camtasia Relay. There are a lot of things to consider though including...
1. The media could've changed/moved since it was published.
2. We don't want to version every change to a publish account/destination, so what happens if that information changed or was removed?
3. Delete permissions would have to exist for the publish account user. Those would have to be checked even if the username/password was still correct.

There are more as well. If you'd like to have this conversation with me, email me back with your phone number and we'll have a chat. We're continuing to look at this as an option, but there are just a lot of things for us to consider in order for this functionality to work well.

Sincerely,

Walter Mitchell Pelowski
Customer Solutions Engineer
http://www.techsmith.com
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LizC

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At a minimum I would like to see a feature where presenters can log into the server using their presenter account. On the site they could change a setting for a presentation to something like 'archived' (similar to moving blog entries to an archive tab) and this would move the presentation to a second tab named 'Archives'. Instructors have mentioned that they cannot see which presentation has been deleted or not when viewing the presentation list on the relay server. Deleting the actual files can be performed by manually deleting the files by the user or by an administrator (depending on the location where the recording has been published).
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Walter Pelowski, Customer Solutions Engineer

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LizC,

Actually, we're adding something in the next version of Camtasia Relay (due out very shortly) that does something similar to this. It doesn't move the presentation to another "Archives" tab but it does remove it from the list. (Most people asked for a way to remove it altogether... not a way to move it into a new bin or category.) After you see that functionality please let us know how it does or does not meet the needs you've described below.

Thanks,

Walter Mitchell Pelowski
Customer Solutions Engineer
http://www.techsmith.com
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LizC

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Wonderful! That will make things already much easier!
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eschetley

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In which version will this archiving feature be released?  Also, are there any plans to have a delete feature available, if not for the end user, but as an administrative option?
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anotherdavid

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Actually, we're adding something in the next version of Camtasia Relay
(due out very shortly) that does something similar to this. It doesn't
move the presentation to another "Archives" tab but it does remove it
from the list. (Most people asked for a way to remove it altogether...
not a way to move it into a new bin or category.) After you see that
functionality please let us know how it does or does not meet the needs
you've described below.


Thanks,


Walter Mitchell Pelowski

Customer Solutions Engineer

http://www.techsmith.com

Walter,

If the user can remove this file from their personal archives, but it is not removed from the server how can the Relay admin know which files to remove at a later date when doing house cleaning? I.e. a user 'removes' a file from their list then I contact them to ask which files I can remove from the server and they are unable to tell me as they have no archive of their recordings as they deleted it from their list already.

Could it not be possible that an email could be sent to the admin of the server detailing which files the user has marked for deletion from their Relay library? It seems like it would be rather easy to set and would help in assisting with server management from the Admin angle.

Thanks

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