Camtasia says I don't have enough disk space, but I do.

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  • Updated 3 days ago
When trying to record a video in Camtasia Recorder around 5 minutes (first time this happened it was five minutes and ten seconds in, it has since decreased by 10 seconds every time the error occurs) an error message pops up where the recorder usually is claiming I have insufficient hard drive space. On my F: drive where my temp folder is and also where Camtasia is installed I have over 600 GB left. On my C: drive I have 1 GB left. I have the trail version and running Windows Vista.
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Boston Terrier

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  • frusturated

Posted 6 years ago

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Dave O'Rourke, Senior Software Engineer

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Official Response
I realize this is an old thread, so this is more for new people finding this thread via a Google search...

Recording can take up a lot of disk space.  During recording, temp files are used for all the streams being recorded.  These files are stored at the location specified in Recorder (note: not the Editor, the Recorder) Tools > Options > Temporary folder.  When you click Stop, the temp files are combined into a single recording file (*.trec in the current version).  The saving process needs some free disk space to do its job correctly.  We do have code that checks the disk space remaining during recording, and tries to stop before you get into a situation where the save would not succeed.  This code has been improved in Camtasia 9.0.

So if you're getting this error, make sure you have plenty of disk space available at the location specified in Recorder (note: not the Editor, the Recorder) Tools > Options > Temporary folder.  You can change this to a different drive, but note that this needs to be a local drive with fast disk I/O, and lots of space.   The temp folder is used during recording and after you hit stop to compose the final file.  Once this process is complete, the final .trec recording file is moved (not copied) to the save location you specify (or automatically saved to Documents/Camtasia Studio/ in v9.x), and temporary files are cleaned up.

Hopefully this information helps those of you who are hitting this error.  If, after checking the above, you're still stuck, please contact our Tech Support staff by submitting a ticket at https://support.techsmith.com and someone will follow up with you by email to help troubleshoot further.