Camtasia says I don't have enough disk space, but I do.

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  • Updated 3 months ago
When trying to record a video in Camtasia Recorder around 5 minutes (first time this happened it was five minutes and ten seconds in, it has since decreased by 10 seconds every time the error occurs) an error message pops up where the recorder usually is claiming I have insufficient hard drive space. On my F: drive where my temp folder is and also where Camtasia is installed I have over 600 GB left. On my C: drive I have 1 GB left. I have the trail version and running Windows Vista.
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Boston Terrier

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  • frusturated

Posted 7 years ago

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Logan S.

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Hey there,

Is there any way you can clear up some space on your C drive, and try to do the same thing there? If we could see if the same thing happens there, that would help.

Thanks!
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Abdo YT

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pls pls can i ask queastion 
can i change It From C To E as example
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rgrosz

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Be sure you have the latest version of Camtasia Studio. I had the same error message, but I had 5 GB of free disk space.

I downloaded 8.0.4 and the problem went away.
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Mette Schmidt Will

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I have the same problem. I have tried recording to my D drive (79 GB empty space) and to my C drive (36 GB empty space), I have upgraded my software to 8.0.4 - but I still have this problem. After about 5 minutes of recording, I get the error message that there is not enough disc space to continue recording.

What do I do?
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Wendy Powley

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Same problem --- just purchased & installed Camtasia -- tried to record a video and in about 5 minutes, got the out of space error. Running on Windows 7 with 61GB free space.
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Brian Simison

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same here, 250GB avail on my D:/. But, will not record no matter how much space - win 7, Camtasia 8.6.0
(Edited)
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Robert R., Online Community Admin

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Hi there Brian!

How much space is available on your C:\ drive? During both recording and production, Camtasia temporarily writes to the C:\ drive (rather than your D:\ drive). If you do not have space on your C:\ drive then you will receive the error that there is not enough space. Have you opened the Camtasia Studio preferences and changed the Temporary Folder location to your D:\ drive? Is your D:\ drive a local hard drive, or is it an external/network drive?
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Brian Simison

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Thank you Robert! Setting the Cam studio temp directory to another drive did the trick. Now all I need to do is figure out how to get the cursor to show up in recordings. 
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rgrosz

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I don't think there is an easy way to make the cursor visible - but I would love a solution for that problem!
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said fhan

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I think you can install the another version of Camtasia Studio, this will solve your problem.
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salsmi99

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Camtasia is a great program. Simple and can do things Apple and Adobe cant. But it also can be frustrating. Camtasia requires the OS drive for everything. It is like going to the bar and bartender puts a $200 hold on your debit card. It also keeps backups of temporary projects that dont have recognizable names.

I discover this after using several disk analyzer because once the OS hard drive fills up, the system becomes unstable. Now I have 2018, but my exp is with 9. On 9, there were small project file sizes that actually just pointer shortcut to the temp files buried deep in the system . So TechSmith told me I need to have 60gb of free OS drive space in order to do its work properly and it CAN NOT on a data drive. That's in addition to programs and OS needed space... plus the same for projects AND rendered exports. 512 Gb to 1TB for the OS drive is best.

And yes Dave O'Rourke has the best answer and in fact was the inspiration for my own research.
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Dave O'Rourke, Senior Software Engineer

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Official Response
I realize this is an old thread, so this is more for new people finding this thread via a Google search...

Recording can take up a lot of disk space.  During recording, temp files are used for all the streams being recorded.  These files are stored at the location specified in Recorder (note: not the Editor, the Recorder) Tools > Options > Temporary folder.  When you click Stop, the temp files are combined into a single recording file (*.trec in the current version).  The saving process needs some free disk space to do its job correctly.  We do have code that checks the disk space remaining during recording, and tries to stop before you get into a situation where the save would not succeed.  This code has been improved in Camtasia 9.0.

So if you're getting this error, make sure you have plenty of disk space available at the location specified in Recorder (note: not the Editor, the Recorder) Tools > Options > Temporary folder.  You can change this to a different drive, but note that this needs to be a local drive with fast disk I/O, and lots of space.   The temp folder is used during recording and after you hit stop to compose the final file.  Once this process is complete, the final .trec recording file is moved (not copied) to the save location you specify (or automatically saved to Documents/Camtasia Studio/ in v9.x), and temporary files are cleaned up.

Hopefully this information helps those of you who are hitting this error.  If, after checking the above, you're still stuck, please contact our Tech Support staff by submitting a ticket at https://support.techsmith.com and someone will follow up with you by email to help troubleshoot further.
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Steve Demarais

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I'm not getting any error message, it just stops recording after 15 minutes! I have >200 gb on my C drive. Very frustrating. Any ideas appreciated.
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Joe Morgan

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Sometimes the quickest solution comes from those that know best.

 

This is a Free Service...............You can Contact CHAT or Submit a ticket

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Or call, >>>

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kbswaff

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I have Camtasia 9.0.4 (Build 1948) - Apr 11 2017 (64-Bit) 
And I, too, have gotten this problem.  I was recording for a while then walked away for a break and when I returned I had a message asking whether the recording should stop due to insufficient disk space. I pressed stop, but then couldn't find the trec file afterwards. Then I checked disk space. I have 50Gb free C: drive and D: has 1.5 Tb free. So Camtasia presenting an inaccurate message and then losing my valuable recording material (that can not be duplicated) is very frustrating.   This has also happened one other time.  

I am commenting to let the community know that even though this issue originally happened 5 years ago, it is still happening today even with the improvements of Camtasia 9. 
(Edited)
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Joe Morgan

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Try running Windows Disk Clean Utility.
Depending on your system and programs installed.Temporary files can actually create a problem.I've had this happen to me in the past.Some temporary files don't show up and your tricked into thinking you have free space that isn't there.


Regards,Joe
(Edited)
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kbswaff

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Thanks for the tip Joe.  I thought that might be the problem, unfortunately it wasn't the source of the problem.  It seems that my Temp files equal less than 1 GB matched with 54 GB and 1.5Tb of Free Space. Usually when there is a lock-up and either Camtasia or Windows shuts down abruptly, there is a saved project file. But this time around the video project is completely gone, or maybe I am not looking in the right place. 
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Joe Morgan

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Okay, when I had only one HD and the Adobe CS6 Creative Suite installed.  After Effects and Premiere Pro tapped almost 400GB. I allowed them to access more than the default settings.  The other programs weren't that hungry but I ran out of disk space and it took me a little while to figure out why.
I would contact support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

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Regards, Joe

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diaa6685

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Hello,

I have found the Complete solution for that issue, Really this video is so helpful and hits the point:

https://youtu.be/CZj4mLBe4Ss

Regards
Diaa