Camtasia shuts my computer down when rendering is almost done :S

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  • Updated 7 years ago
while using camtasia to edit a video and when rendering is almost done my computer shuts down, what to do? help me :S
i am using Windows7
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Saleh Dawabsheh

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Posted 7 years ago

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Dave O'Rourke, Senior Software Engineer

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Saleh,

I'm sorry to hear that you're having problems. If your computer is shutting down, this usually indicates a hardware problem. During rendering, the disk and CPU are all being used heavily. So your computer is working hard during rendering, but an unexpected shutdown is not expected, and is probably triggered by a hardware fault of some kind.

Here's a few guesses at what might be happening. I can only guess, based on the info you've provided so far.
1. Perhaps your computer is overheating, and is shutting down as a safety precaution? Make sure the fans are working on your PC, and that you've not blocked the air vents on your computer.
2. Perhaps the hard drive has a bad sector, and is faulting when reading one of the source files on the timeline, or writing to the temp folder during production? You could check to see if you can play the section of your timeline around the point where the rendering stopped. You could also check to be sure you have plenty of hard drive space remaining.
3. Perhaps the video memory was used up and this caused the video driver to fault? This shouldn't happen, but in a low memory situation, it's possible that the video driver could fault. You can switch Camtasia Studio 8 to use the software renderer (instead of the default hardware renderer) by unchecking the Tools > Options > Use GPU acceleration if available. You'll need to close and reopen your project after changing this option and then try producing your project again. If this step allows you to produce, then it's most likely a problem with your video driver, and you may want to look into a video driver update. Or, you could continue using the software renderer, which is slower in most cases.

Hope that helps.
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Chris Chantiles

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Thanks Dave and Saleh!  I had a similar issue with the PC shutting down when rendering.  Once I checked step 1 and performed step 3 the issue was resolved.
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Kevin King

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I have this same problem and only after applying the latest update. Before this it rendered to ScreenCast just fine.
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Kevin King

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More updates on my particular version of this problem. I am trying to clean up a recording made using GotoMeeting. I ran it through the g2mtranscoder application (version 1189) and was able to work with the recording in Camtasia Studio without any problems. During rendering, it goes to 41.8% and then stalls. After a bit of time (I have yet to be watching it to see how long that is) it shuts down my machine. I have watched the CPU temp and while I haven't seen it at the time the computer shuts down, it's been stalled here at 41.8% for ... 10 minutes and the CPU temp hasn't gone above 60C with plenty of head room before max temp.

I ran a disk check and there are no problems with my disk. It has to be something with the GotoMeeting recording, as I've had no problems publishing other recordings. This is really frustrating because GTM creates really quite lacking recordings and I was hoping to improve them in Camtasia.
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Kevin King

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Another update. I reprocessed the file with g2mtranscoder and there is no change. I did not re-import the file, because I have a LOT of edits that will be lost if I do. But I'm thinking of starting another project to see if I can get this to work. I really don't have time to waste on this, however.
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Kevin King

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One last update. I took the original file, ran it through g2mtranscoder - twice - reloaded it into Camtasia and tried to publish it without any changes. Computer shut down.

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