Camtasia Studio 8.4.2: Can't import AVC-HD (.mts) files

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  • Updated 3 years ago
According to this announcement, Camtasia Studio 8.4 is able to import AVC-HD files.

But when I try to import my files into a project, I get an error, stating that the corresponding codes weren't installed on my system.

I believe this can't be true, because I also have Adobe PremierePro 6 installed, which can flawlessly import my .mts files. So I suppose the codecs already exist on my machine.

Don't they?
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Axel

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  • baffled

Posted 5 years ago

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Logan S.

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Hey Axel,

Are you using the ac3 Filter? When you go to your list of programs, under control panel, does it appear at the top? Let me know! Thanks!
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pressurehold

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You may also follow this method to open and play .mts files anywhere like Camtasia Studio, Adobe Premiere Pro, Sony Vegas, QuickTime, iTunes, Windows Movie Maker, iPad, iPhone, iPod, iMovie, Final Cut Pro, Windows Media Player, PS3, Xbox, BlackBerry, Android, and etc.
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Axel

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Thanks Logan, sorry for my late reply. I was on vacation.

No, in my list of Control Panel items there is no such AC3 filter applet.

Are you sure there is a distinct Control Panel applet available for a codec?
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Axel

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Just installed AC3Filter, just to see if it'd make a difference.

It doesn't. Camtasia Studio still can not open my video clips recorded with my
Panasonic Lumix DMC-FT1.
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Joe Morgan

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Have you Installed the software that came with your camera?
Are you using that software to download your videos to the computer and then trying to open them in Camtasia after?
Regards, Joe
(Edited)
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Axel

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No, neither one. The software is just a toy software. Something I don't want to bother my computer with.

Well, actually, every DirectShow player on my machine can play the clips. And, as I wrote, even Adobe PremierePro can edit them. So this is most presumably not a codec issue.

TechSmith: Do you provide some (compiled) debugging code that I can run that enables us to examine the cause for this error? The error dialog box that's popping up is rather vapid and trivial - and not helpful in searching the cause for this error
(Edited)
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Joe Morgan

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What I can tell you is this.
I can play m2ts videos in Premier Pro CS6 but cannot open one in Camtasia without conversion. See Image Below. I have been playing around with SnagIt Image editing.

I'm not saying you need this Image. But a number of people that visit this forum are from other countries with limited English skills.

It's possible that the software for your camera will install the codec you need
Maybe not, couldn't hurt to try. The article link I posted below the photo has some interesting AVCHD information.

The m2ts video I have been testing is one that another Camtasia user uploaded for download. He wanted others to try and open it in Camtasia.  He could not, same for me.

For what it's worth, converting videos works, freemake is a free program I have been using for years. It's not Ideal, but it's another option.

I don't even need to edit AVCHD in Camtasia, so your on your own from here. Good Luck.
Post back for others to benefit if you resolve the problem.
I did finally find a codec that let's me play .mov  files encoded with the animation codec on windows without using Quicktime. So  I came out ahead for my efforts. {:>).

Regards, Joe




This Article covers some of the issue.

http://www.winxdvd.com/resource/how-to-play-m2ts.htm

(Edited)
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Axel

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Thanks, Jon, for trying to help.

The file you've been presenting is a file format that's already been converted by the camera software (.mt2s).

One can download the original files (.mts) directly from the camera. They reside down somewhere in the "Stream" folder.

Actually, the camera software essentially does not perform any data conversion. Both file formats a merely container file formats, storing audio and video data within. The audio/video data is not touched by the camera software.


I do have another perspective on solving this problem:

Though I like Camtasia Studio very much for its features, I still can edit my movies using other software.

So I'm not bound to buying new Camtasia Studio versions.

From my point of view it's TechSmith's challenge here to make Camtasia Studio play the requested file format without further ado. That would be a feature making it worth, e.g., buying the next version of Camtasia Studio.

Here is a very small video clip I just created with my camera. The TechSmith team may download it an see what it takes to have it play in Camtasia Studio flawlessly. Have fun.
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David O'Neill

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I am having the same problem with 8.4.3. My Canon camcorder produces MTS files that crash Camtasia when I try to drag them on the timeline.
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Axel

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I must add that my problem was solved meanwhile by TechSmith support member Nade.

It was actually true that the AC3 codecs were missing. I accidentally had installed the 64 bit version of an AC3 codec because I am using a 64 bit Windows. But Camtasia Studio requires a 32 bit AC3 codec to be installed, because Camtasia Studio is a 32 bit program.
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Brian Kline

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This is all a bunch of crap. The "fix" here https://support.techsmith.com/hc/en-us/articles/203729488-Camtasia-Windows-Importing-AVCHD-MTS-M2TS- is NOT a fix. It's garbage. Make your damn software work. I don't care how it works. I don't care what file formats mean. I have a job to do, and that job is to edit a video. I've used Camtasia Studio before and it's one of the easiest NLE's on the market. But that's once you get the damn video imported! Getting to that point has taken me days. Actually, I'm still not to that point. I'm on my 4th attempt at converting to the m2t files to a format Camtasia will accept. It's unbelievable.
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Axel

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Yeah, I understand your harsh judgment - which I undoubtly share.

Here are the steps neccessary to be able to import MTS/M2TS files:

Download
https://googledrive.com/host/0B792BWceKW4xSFd2VTZyUEJVMU0/ac3filter_2_6_0b_lite.exe
from this web page:
http://www.ac3filter.net/wiki/Download_AC3Filter

... and install this tool to your machine.


After you have installed this AC3 codec, everything will be working fine.


When I install AC3Filter, I usually open the configuration and uncheck all audio formats except for AC3 because I believe that the built-in Windows codes for all other audio formats work fair enough. But that's an unnecessary additional step I take.

(Edited)
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Yulia Edirisinghe

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Thanks Axel. I followed those exact steps, then started Camtasia (sequence important) and all worked as you suggested. Thank you, Hugh
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Alan RY

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I installed Camtasia 7, and it would not allow me to import *.mts files. 
I installed, Axel Dahmen, the ac3 filter you suggested above: and it didn't work :-(

Any other recommendation to use MTS files? 
I have little to no technical understanding, I'd appreciate your straightforward & jargon free answers.

Thank you, Alan.
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Axel

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Hi Alan,

I'm not sure whether Camtasia 7 will be able to import .mts file at all. AFAIK, the feature to utilize Windows DirectShow filters came with Camtasia v8. But that's only a guess.

In your case, I'm afraid, the only thing you can do is to convert the .mts files to some other format supported by Camtasia 7.

To do this, there's one free conversion tool that's being utilized by almost every other conversion tool around. Unfortunately it's a command line tool: FFmpeg.

There are a couple of Windows based tools around encapsulating FFmpeg, but they are even more complicated.

Once installed, converting a file to another file format would be as easy as typing:

FFmpeg -i "inVideo.mts" "outVideo.wmv"

... but coming to this point requires some technical knowledge, I'm afraid.
(Edited)
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Alan RY

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Thank you Axel.

A command line tool is way too challenging to learn for me at the moment, working against the clock, so I guess I'll have to research on how to convert *.mts to.... *.mp4? I am concerned about quality, hope that works out.
Otherwise, it'll be a ppt with my peruvian voice in off :p

¡Gracias! Best, Alan.
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Axel

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You are very welcome.

Perhaps you might also want to try one of the many free online video conversion websites out there?

Here's just one of many such examples:
http://www.onlinevideoconverter.com/en
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Anthony Ally

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camtasia support had a tool called handbrake that's free to use. Unfortunately a 20 minute mts file is taking 13 hours to convert. Impractical for work. Disappointed that camtasia 7 does not have an easy patch to fix this major gap in their software?
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Axel

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Well ... In fact, they do: It's called "Camtasia Studio, version 8".

(I'm sorry to have to come to TechSmith's defence here. But that's what they did almost two years ago.)
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Anthony Ally

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Worried if I upgraded, it would take too many hours for each simple job. I decided to research some. Found cyberlink PowerDirector ultra at 80% discount for $49. Seems they might have  a lot more features than camtasia. I'll try them and find out how easy they are to use for what I needed and find out how their support works as well as their features. I might also try camtasia 8 for 30 days when I have some time.
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Anthony Ally

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Camtasia 8 failed completely. Said it could not handle avchd, unless I download another unknown software. Sent me to their site with cryptic messaging that sent me in circles with no solution. Then chrome started shutting down for no apparent reason. Buggy as heck. Simple job became a nightmare with camtasia.
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Brent Hillyer

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Hey Everyone,

AC3Filter is a safe program. Make sure of two things. 1) During install be sure to check the boxes for the 32 bit version of the drivers too. The 64bit does not seem to be recognized by Camtasia, even on a 64bit system. 2) Do not click on any of the additional 'Free PUP Software' offers. This is like any other freeware that includes this 'service' to try to make some money.

You may also want to run a virus scan and delete the OpenCandy service and reboot. It's pretty common with freeware, but this helps Camtasia work with .MTS and doesn't require any camera-specific software.

Good Luck Everyone,
Brent Hillyer
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Dave O'Rourke, Senior Software Engineer

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First we wanted to thank you for your patience while we worked to address this issue.
We are pleased to announce that that we have just released our newest and most powerful version of Camtasia.

If you're running on Windows 8 or later, Camtasia 9 will use some of the built-in support for decoding MTS files.  This should make importing MTS files into Camtasia less of a hassle.  The behavior on Windows 7 is the same as described above due to the lack of support for Dolby AC-3 audio on the OS.

You can buy Camtasia (see: http://bit.ly/1L17R9t ) or download the trial (see: http://bit.ly/1tx3fNn ).

Please feel free to post your feedback and feature requests here in our Community forums and remember, all technical support-related inquiries should be directed to our dedicated Technical Support team at https://support.techsmith.com/