Camtasia studio 8 keeps crashing

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  • Updated 3 years ago
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Hello people. Camtasia studio 8 is such a good editing program, but. There is a lot of bugs. Most of the time when I drag audio/video in the clip bin, move stuff on the timeline. Camtasia freezes and crashes. It is so frustrating, I cant do anything. I am just editing right now and it has crashed 4 times! It is so annoying. I dont want to give up on camtasia studio because it is a good editing program. Does anybody know how to fix this. I had to move to my laptop and reinstall the programs because it was crashing on my other PC, but now it's crashing on this one too.
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Blocky MC

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  • frustrated

Posted 6 years ago

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Fred Grover, Champion

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Blocky I would suggest puttin in a Support Ticket with TechSmith as they are more equipped to answer these kind of questions than most users here. As they can ask for information or Error Codes and diagnose the problem easier for you. The link to do this is below:

https://support.techsmith.com/home

If you have not ever put in for support then you might have to register for the first time as it is not the same as what you use in the Forum. Hope this helps and let us know what you find out. Thanks for posting and sorry to hear about your problem.
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Scott McNamara

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I helped start this discussion because as soon as I updated to 8.1 the projects that I created in 8.0 started crashing whenever I tried to edit them in the newly updated version.  So, what worked in 8.0 crashes in 8.1.  It's as simple as that.  Something got broke and I wanted the Camtasia community to know that we notice it.  TechSmith, do you know what happened when you introduced the update?  It was the update where the Mac Camrec files would now be compatable between PC and Mac.  I now save constantly to deal with crashes that happen multiple times every day.... every day.  God save the queen!  Scott Mac
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Chuck Reaves

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Camtasia has a limited ability to record edits - something like one meg. Video edits consume more memory than CG edits. So if you make many video edits and then want to add CG content, consider producing just the video as an mp4 and import it into new project and start from there. CS will not see any of your edits. There will be a barely noticeable degradation of video quality enen when producing at highest resolution (recommended).BTW: stay away from CS 8.6 upgrade, too many hidden issues. 8.4 is awesome but hard to find.
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Scott McNamara

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I'm having the same problem on both my desktop and PC! Both machines have great RAM and are new Windows 7 machines. This has been going on since 8 was released. I'm glad to hear I'm not the only one getting 15 crashes every working day! Scott (Long-time Camtasia Developer)
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Barbara Eckstein Greil

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I am having the same problem as well. I was told to download version 8.04 which I did, but this has not helped at all.
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Logan S.

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Hey Barbara, are you dragging something specifically to the timeline, when you get the crash? The same file? The same type of files?
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Barbara Eckstein Greil

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Just tried to cut a section of video and got the following message: "Camtasia Studio has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Then got this message:

"We're sorry! An error has occurred with the following clip [name of clip. avi] The clip may not produce correctly."

And the program crashed. When I reopened it, most of my video was gone!!!

This seems to be happening when I try to cut a section from a video or audio clip.

HELP!!! Can someone call me to help me with this? I NEVER had this problem with the previous version. Please give me a contact person to email and to talk to. This is becoming a nightmare.

bg
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Barbara Eckstein Greil

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Got the video back but now I cant save my changes.
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Simone

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Has this been fixed? We're getting the same error message.
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Damian McDonald

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Just installed the latest version and lost 2 days of project work. Might need to look at more stable editing platforms. Great features but no good if you are loosing hours recreating work.
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TheOndrejLabs

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does not let me play video... or upload. Freezes on 8.2% every time :(
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Da Randoms

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I love this v-editor. I used camtasia 7 and fell in love with this. Camtasia 8 came out.. and I cant even open it 'cause it keeps crashing.. my trial is going to expire and haven't used it yet.. so much for downloading this -_-
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Fredrik

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This happens to me whenever i import a 60 frames-per-second video. it crashes and/or stops repsonding
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zakaweegee22

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Dirty dirty 60fps..
Damn!
That must be it.
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zakaweegee22

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Dirty dirty 60fps..
Damn!
That must be it.
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afobeni

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use sony vegas pro
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Kristiyan Stefanov

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can you send me link with a free version without viruses
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Scraft

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Boy, it's refreshing to know that it's not ME, though I am sorry we all have to go through this. Since working in this, I've pretty much had to recreate every video I've done because I've lost work. Just now received the "Camtasia Studio has stopped working" error message and FINALLY decided to stop butting my head against the wall and do some research to see what others are experiencing.
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cshaw

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Yeah, me too.  It's crashed 4 times today.  New Win8 machine with 8GB RAM and i5 4th gen processor.  SSD drive.  I haven't had a program hang up like this since Windows 3.1.  Damn.  What do we do TechSmith? ( It's been happening when I am editing... inserting stills, moving through split objects etc.)
Camtasia is locked on my CPU and using at 30 out of 34%.  RAM is at 40%.
(Edited)
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Astijus Kučinskas

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Me to i have latest version trying to open saved project and it's crash.... omg i cant even touch anything....
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Shyden Jacob

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I have a crash problem that when it crashes the programme deletes my project and all of its data and no possible way I can get it back it's soo annoying and worst of all it tends to happen at the end, so I'm done and it does it
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CamtasiaFan

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I'm experiencing the same problem as everyone else. Camtasia Studio (currently version 8.4) crashes multiple times per day, typically when I'm zooming in and out of the timeline, although it happens when doing other things as well. I already submitted a support ticket, and we're going through the different troubleshooting procedures, so hopefully a fix is not in the too distant future. In the meantime, I re-created the crash and recorded a video screenshot of it happening here: https://drive.google.com/folderview?id=0B2QTL61Pc2UVTFQ2Z1VEckE3ZmM&usp=sharing

As you can see, it even happens with absolutely nothing imported into the clip bin or onto the timeline.

On a side note, another issue with camtasia studio is it slows down or even freezes if too many files (audio files in my case) are put on the timeline. I make 12 hour long "Nature Sounds" videos, and the more audio files on my timeline, the slower camtasia gets, and at a certain point it just freezes and shuts down. I know there are limits, but sony vegas pro 12 can handle the same workload, and then some, without crashing, it still slows down a bit, but not nearly to the degree that camtasia does (at its worst, I had to wait for about 10 minutes or so for the project just to load, and then when I tried playing it back, it would crash). For example, if I use a 20 second audio clip and loop it to fill the entire 12 hour duration, then this is where camtasia starts slowing down and/or crashing. If, for example, I take that same 20 second clip and loop it to the length of about 15 or 20 minutes, render it, and then reinsert it into my project and THEN loop that 15 to 20 minute clip to fill the 12 hour time slot, then the bogginess and freezing go away. Just wanted to mention this issue/bug just in case tech support wasn't familiar with it yet.

I wish computers and software could diagnose themselves, it would make using them so much easier.
(Edited)
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Joe Morgan

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The biggest Problem with large projects is that Camtasia is still only 32 bit.

Sony Vegas 12 is 64 bit. I checked your image. If you don't know, 64 bit programs can utilize all the RAM memory installed on your computer.

32 bit cannot. Camtasia might be able to handle 2 or 3 GB's of files in the timeline but that's about it. That's why it slows down, and in many cases adding enough files will cause a crash.
  Rendering a file  makes the file size much smaller. It varies depending on the render settings. But the end result is usually much smaller. Unless you select a lossless or uncompressed format.
 That's what allows you to add it to the timeline without much of an effect. Compressed files sound and look good. But rendering them again has a negative effect on the quality. It's a situation that you want to avoid whenever possible.

I tried to make Camtasia crash by zooming in and out on the timeline several times and it did not crash on me. Sometimes checking and installing windows updates solves a lot of problems. I would check that.

In my case. Camtasia is pretty much crash free since 8.4. I'm running a fully updated Win8 machine.

A reinstall can work wonders sometimes as well. Good Luck, Joe 
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CamtasiaFan

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Good point about camtasia being only 32 bit and sony vegas being 64 bit and it's effect on ram utilization, it totally slipped my mind.

"But rendering them again has a negative effect on the quality."
I know, it's not something I wanted to do, but it was the only workaround I could think of that actually stopped camtasia from crashing (when the crash was due to slowing/bogging down until it crashed, as opposed to it crashing for unknown reasons, like it is doing now).

I tried using the trial version of camtasia as well as reinstalling the full version, in both instances there was no difference, it still crashed.

I'm doing a windows update as we speak, we'll see if it makes any difference. I'll report back once I find out.

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CamtasiaFan

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No difference after the windows update. It's still crashing.
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Andy

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I'm crashing when I record with Camtasia Recorder. :/
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wayne

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I am having the same problem. It just recently randomly happen to me on 8.3.0 it freeze then crash and popup a message that it is not working and have to close. even after update to 8.4.0. same thing.
After I update to 8.4.0 it now keep popping up the tutorial video and it crashes it popped up a messaging saying file is inaccessible or corrupted. I tried everything from here and uninstalling reinstalling. nothing is working.

If i open a camtasia of my recording it doesn't crash BUT when I drag it to Timeline to edit it crashes right away. if i open Camtasia regularly it crashes on playing the tutorial. something it plays the whole thing then crashes.

Window 7 professional 64bit 


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Joe Morgan

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8.4.1 just got released. It has a number of bug fixes. I don't know if it will help but it might.

Regards, Joe
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wayne

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I've uninstalled and installed the new update 8.4.1 it still crashes every time open. I can open or important project but once I drag to TIMELINE it crashes. Also now I cannot drag drop files to the Bin I have to go to menu then important. Also it stuck at 800x size.

I think the problem is the timeline is the main causes thing they should focus on first. Because Camtasia can open if you open on a recorded files it doesn't crashes on open. But it crashes when dragging importing to "Timeline"

But yeah it got worst the update. Didn't fix at all. This has never happen to me before why now? the best program I found since v4,5, 6, 7, 8.2. I need it

If it has to do with window as well with this program it would be great if you can work with window Microsoft ask them what these new updates.


this problem just occur to me when I try to use it a few days ago. 2-3weeks ago I worked fine for me. it just that when I update to 8.3 it sometimes doesn't accept some mp3 mp4 mov and more. it say not supported and doesn't let you drop or important.

Window 7 professional 64bit core2 quad.

(Edited)
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John Hall

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I'll sure try 8.4.1 but this is soooo constant, it's got to be more than a minor upgrade. I'll take note when the release notes say "we found the memory leak, yea!" What used to take me an hour to produce with Camtasia typically takes a day and a half because of all the crashes. I've created personal myths about what accounts for them and sometimes it feels like I've found a workaround and it works for 5 minutes and then, again, the crash, lost time, frustration and wondering how Camtasia became a tool that's onloy useful to create 3-5 minute programs these days.
I've been told in the past by support that various projects crash because they're too big. They suggest doing all the audio editing in an external program because the XML file keeping track of edits get too big. I do that and then  it's the video edits that start causing the crashing. If I'm going to edit both the video and audio before bringing them into Camtasia, it seems like the tool may be a little redundant. Great screen capture though!

During the time I've written this response, Camtasia has crashed 3 times while trying to export a 15-minute movie. 

I know ranting doesn't change anything. Techsmith is convinced that it's always user error, not memory leaks or bad code. I'm starting to migrate to Screenflow on the Mac. I don't like the interface as much but certainly don't have all these crashes. However, it's like losing an old friend if I have to give up totally on the program.

PS: Upgraded to 8.4.1, opened the program, opened the file I was working on. Crash.
(Edited)
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Joe Morgan

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Have you made sure Windows is up to date? Camtasia almost never crashes on me anymore.
I would talk to Tech support. It's free and they seem like your best option at this point.

Just fill out a SUPPORT TICKET at.

 https://support.techsmith.com/anonymous_requests/new

 

 Or you could Give the Tech Support Team a call at 888.750.0686 (or +1.517.381.2300 ext. 771 internationally)--they are available from 8 am - 7 pm EST.

 

 Regards, Joe...    {:> )


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John Hall

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I appreciate it and I know it's always hard to believe that others are having problems if it's working well for you. This has been an ongoing problem and I've worked with tech support. They've been good about being transparent, explaining how each edit adds to the XML metadata and how that, at some threshold, starts causing stability problems. I'm sure  the majority of the problem is my expectation. Coming from a video editing background, I probably press the program to do more than  it's capable of doing. I'm sure having 64-bit multi-core support would help a lot but there are other things going on there. Yea, my Windows is up to  date. Maybe it's too up-to-date ;-) Maybe I'll drop back to XP or Windows 7 to see if that is better. 

It's not like I don't understand bugs in software. I create my own. I'm good at it. But the thread about crashing frequently during the day is so consistent and has been for months that it feels like the architecture of the approach to memory management in the program needs to be rethought. My understanding is that even if I delete all media, the metadata files are still huge, not recovering any resources, and the stability is shot until you start a new project. 

I'm trying to figure out workflows that chunk my 20-25 minute programs into smaller bits but that presents its own problems. 

However, I'm really glad for you that you're not having these problems. Those of us who are are running on a treadmill all day long and we're running out of breath.
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Andy

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I have a 64 bit multi-core processor, but it's pretty much the same situation here, too. Why can't Techsmith just revert to the old Camtasia Studio as an update for now and re-release the newer CS when it has been fixed?
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John Hall

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Well that 64-bit processor probably doesn't do much with a 32-bit program.  However, I just had luck by starting the export, eating 5 green M&Ms, hiding in the next office, returning at 78% and, oh, there was my mistake. If I could have waited just 5 more minutes I'm sure it would have made 100% this time. Oh well, I'll keep working on novel approaches in the hope that it helps others.
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kayakman, Champion

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you can generally minimize crashes caused by large, complex projects by simplifying them as you go along [producing interim AVIs to burn in already edited and finalized objects, then use that AVI to start and continue as a new project]; this approach requires that interactive objects be added last [markers, hotspots, quizzes, etc]

also, breaking large, complex projects down into a series of 5 minute sections, and using the Library, can also help 

these tutorials may help if you are unfamiliar with exploiting the Library ...

http://www.screencast.com/t/2bkaWe3hc7z 

I have found that the undo stack can also play a role in crashes [just my opinion here]; so, after doing a bunch of edits, I'll save, exit, re-launch, and re-load; that way, I start fresh with a minimal memory footprint [I monitor the CS process memory with Task Manager]  when memory in use approaches 2 GB, I'll execute a save-exit-relaunch-reload 

I often push Camtasia well past its design envelop, and the above techniques have continued to let me accomplish many large, demanding projects
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CamtasiaFan

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The funny thing is that camtasia works flawlessly on my laptop (no crashing whatsoever). The constant crashing only occurs on my desktop pc.
Here's a video of camtasia crashing (it even does so with nothing imported to the library/timeline as can be seen in this clip): https://drive.google.com/file/d/0B2QTL61Pc2UVVDFmRFNJLXZaN1k/edit?usp=sharing
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Joe Morgan

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Are they both windows 7 machines? I'm just throwing something out there. I look at theses forums just about everyday and Win 8 machines don't report crashes much. But there are a lot fewer win 8 machines also. I have win 8 and no crashing problems. Camtasia 8.4.1
(Edited)
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Danni Ackerman

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Crashing here too... trying to put audio from one file and video from Camtasia recorder together and it won't allow me too - just stops responding then says program has stopped working... very frustrating.

I am trying this after it would not render the first file at all... it would get to 65% and stall.

Looking into new programs this has gone on far too long and the company doesn't seem too concerned about it's customers.
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Bonnie Hobbs

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Has anyone tried "linking" to their assets, instead of embedding them? I know Premier Pro is set up that way.
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Clark

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Linking to assets;  is that an option in Camtasia?
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david

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Camtasia used to crash *so much* it was a nightmare! Now finally after 8.4 it only crashes sometimes, but is useable at last.  I am using an i7 based PC with Windows 7 Ultimate 64bit. Project lengths are about 15-20 mins each, but i have done longer. I use a lot of special effects.

NO regular crashing is acceptable for an expensive professional program like this! I am guessing a bit, as I am not a programmer, but I think the coders need to use something like:

https://scan.coverity.com/

it's free for open source, but Techsmith have plenty of our money to pay for it ;)

"LibreOffice joined the Coverity Scan service in October of 2012. Since then, they have leveraged the free development testing service to scan more than 9 million lines of code, and identified more than 4,700 critical defects. To date, they have fixed more than 2,100 high- and medium-impact defects, including null pointer dereferences, resource leaks and memory corruptions, and their defect density has dropped from 1.11 to 0.84."




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John Hall

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I'm betting they use code coverage tools, unit testing and functional testing, I hope. I'm still glad you suggested that as it's the type of investigation I hope is going on. Regarding the comment about fewer crashes on 8 and 8.1, I only wish that were true.
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John Hall

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So far, it appears that 8.4.2 significantly helped my crashing. Not totally solved but much better. Thank you soooooo much.
(Edited)
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griffinjay

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John, I just upgraded to 8.4.2 and a project that had been stable for the past week has now crashed twice in the past 30 minutes. So it's worse for me.  SIGH.
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Clark

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This is typical with buggy programs.  Adobe also had a rough year in 2013-14 with their Premiere Pro CC product (and others).  A new version would work on Windows, but not on Mac.  The next version would work on Mac, but break Windows.  The next version was dangerous only if you edited during a full moon.  It's pretty ridiculous.  I was having trouble opening Camtasia Studio under 8.1(?), so I upgraded to 8.2.  In 8.2 videos were being uploaded to the wrong YouTube channel (I manage a few).  Upgrading to 8.3 fixed that problem... oh wait, I started producing and then manually uploading just to be safe.  Today, during a long and very sluggish Camtasia project, I experienced "out of memory" crashes twice.  I came here looking for answers and considering upgrading to 8.4 (yes, I know there are a few newer minor versions, but I think you can understand why I try not to move to the very latest version—if that didn't work, there would be nowhere else to go!)
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Vaughn Lauer

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I have 8.4.2 but can only drag one of two videos on to the timeline. Once I try the second it closes with no explanation. One video is 19 mg and the other is 18.6. Does not matter which order I drag them in same result. Rebooted and my system is a 64 bit. Time for some change or answer/solution to the problem . Please, can someone address this problem and in the future not be in such a rush to upgrade if problems like this have not been fully tested. It is because of these kinds of problems that I and others will need to move to another program. Hard to give a good review to products that crash and now, I realize, are not 64 bit based where this problem should be greatly reduced or even, dare I say, eliminated.
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Clark

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In the spirit of investigation, have any of you tried enabling/disabling GPU acceleration?  What were the results for you?  Less crashes?  Faster performance?  Adobe works better with some GPUs over others.  If your GPU isn't one of the "good ones", you can actually do better turning off GPU acceleration.  Perhaps it's the same with Camtasia Studio.  Tools > Options > Use GPU acceleration if available
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lionel.y.chan

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Hey all,
A very clear cut vulnerability detected: I used an mp4 (Camtasia 8 generated!) in the Camtasia 8 timeline, constant crashing.  I then got rid of it and used jpg and wmv only, no crashes at all.
Hope this helps someone!  I was ready to strangle something myself...
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Clark

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Lionel,

Thanks for letting us know about your test.  .mp4 may be the culprit, and certainly something to try if you use .mp4 in your Camtasia projects.  I do not.  In my case I suspect long .camrec files cause crashing (and moreso the further you get into the editing, splitting, stitching, callouts, more callouts, effects, audio, etc).  I don't always get crashing, but my latest recording was over an hour (1h:25m or so).   It started slowing down dramatically before I was about halfway through editing.  It began crashing when I was about 2/3 of the way through.  The project began loading SLOOOOOOWLY (over 3 minutes to load up the project after a crash).  It crashed 3 times before I finally finished that project.
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macdavid777

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I think Joe Morgan nailed it: The biggest Problem with large projects is that Camtasia is still only 32 bit. 
I'm a professional video editor. Normally I edit on Final Cut Pro. But I LOVE Camtasia for what it does and does VERY WELL!!! However, the FREQUENT crashing is silly. I don't have a solution, but to get by, I do have a hack of sorts:

1. Hit SAVE regularly, especially after making significant changes (significant may mean lots of detailed little changes not necessaryially moving Lots of big chunks)
2. QUIT - Yeah, Save and Quit the program before Copying and Pasting large portions of your sequence or before exporting the project.

These "fixes" should really be unnecessary, but if you value the hair left on your head, it makes sense.
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Jesse

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Please fix that.
Between hangs and crashes, editing has just been a nightmare so far.
Judging from how the software behaves, it is quite obvious there was close to no attention paid to memory management, which really is a shame for a video software.
Just stop adding features and please review your code.

Edit: My bad, I have talked too fast (out of a lot of frustration though). I finally realized that my cuts were dividing groups rather than producing stitched clips, which eventually resulted in memory issues. Ungrouping and stitching did bring the editor back to a more stable state.

Now, I understand the limit inherent to a 32 bits apps, and I hope the x64 version is underway, but I have troubles understanding how the memory footprint suggests that everything is live, whereas there seems to be a lot of HD activity (and corresponding hangs) while editing. If that's from a previous attempt to fix the memory problem, it might be that there's still a memory leak around.
(Edited)
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Eduardo Sanchez

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PRE SOLVED...
i had the same problem, windows 7, 8gb ram, quad-core, etc...
after record screen i saved in camstasia file... it crashes when i render big files... 1 gb or more...
so i record in mp4 after stop recording, but with my recorded files i have to extract the avi file without the things that camstasia add.... to do this, i select the clip and select "file", extract... something like that... and i just render the avi file.

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