Camtasia studio 8 keeps crashing

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Hello people. Camtasia studio 8 is such a good editing program, but. There is a lot of bugs. Most of the time when I drag audio/video in the clip bin, move stuff on the timeline. Camtasia freezes and crashes. It is so frustrating, I cant do anything. I am just editing right now and it has crashed 4 times! It is so annoying. I dont want to give up on camtasia studio because it is a good editing program. Does anybody know how to fix this. I had to move to my laptop and reinstall the programs because it was crashing on my other PC, but now it's crashing on this one too.
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Blocky MC

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  • frustrated

Posted 6 years ago

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Xenon Darrow

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I am having this issue as well. I can reopen my older video, but sometimes, when I try to edit a segment (split), it crashes. I found that moving the entire segment to , putting the bigger source clip on another track, and editing that original source clip down by cutting/deleting seems to work. Do NOT just compress; that also causes crashing. It's not ideal; it's better than losing your work. 
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seb538

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The short term solution for me is to hit ctrl+s before every action. This may look extreme but you get use to it pretty fast. This to make sure I don't loose any work (because the recovery does not work everytime) but because I crash way less. I was crashing every 20 min. before. Saving often seems to help Camtasia stabalise. Now I crash about once a day. 

seb
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Kelly Mullins, TechSmith Employee & Helper

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Hello,
Have either of you tried working with our Tech Support team to find out what is causing the crashing?

Crashing is not expected behavior and you should not have to live with creating workarounds to avoid that behavior.

There is something causing this, perhaps something simple, and our Technical Support team can help you get to the root of the problem.

So, I strongly urge you to get some help with our support team.

Kelly
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lionel.y.chan

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This does help when the crashing is while working on the project.  Now I am facing a NEW problem with Camtasia "I love to crash" 8: the completed project will not render, it crashes in the middle of the process, every time.

Personally I'd prefer it that it DID crash while putting everything together,  Now there is the distinct possibility I have to restart my project from the beginning (converting all wmv instead of the mp4s I was given, I tested the project removing all mp4s and it went through fine) and I actually wasted time on the entire project, including navigating in edit crashes.

What new pleasures will Camtasia reveal to me next :S?
(Edited)
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I'm very sorry you are having this crashing issue.

Would you please go over to our Technical Support site and open a ticket? They are better equipped to handle crash issues over there than we are here in this forum.

Our Technical Support is free and they will get back to you within a
day:
https://support.techsmith.com/hc/en-us/requests/new

Again, I apologize for the trouble you are having.

Kelly
User Assistance Team
TechSmith
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MY Photography, My Tutorials

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hi can you tell me when i going to editing in camtasia then one massage came which is,  camtasia studio has stopped working windows can check for a solution to the problem,  can you help me?
(Edited)
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michael.mcginty

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Hi Kelly

I'm having the same crash problems while editing and rendering. I lodged a ticket with Tech Support and they said wait for the new 64 bit version but they can't give a release timeframe. And the 64 bit version won't help resolve the problem with my 32 bit laptop.

What to do next???

Do I take a chance and buy a 64 bit laptop just for Camtasia?

Will it work without crashing on a 64 bit OS?

Mike

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kayakman, Champion

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the best way to minimize project crashing is to break projects into small chunks, edit each chunk separately, then produce them all together; this is easily done using the Library

this button-style menu will serve up a large collection of Camtasia Studio tutorials; search the TOC for "library", and watch videos #31 and #30

http://cookbookplus.com/Temp/TechSmith/HowTo/CamtasiaStudiaTutorialsMenu/CamtasiaStudiaTutorialsMenu_player.html
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Kelly Mullins, TechSmith Employee & Helper

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Hi,

I don't know what you have on your timeline, so it is hard to determine exactly what the issue is.
However, kayakman's suggestion might work for you and here is why:

Let's say you have a one hour, real-world video on the timeline, and you make a split cutting the video in half, then you copy a small section from the first video and paste it between the two videos. Then, you make a few cuts that leave gaps and you move things around to fill in.

While this seems like basic editing, which it is, you will begin to see performance issues on the timeline and you might experience the crash you have described. The reason why is Camtasia Studio's purposeful intention to never destroy original video clips.

Overall, when you make a split, you are creating two versions of that video. So now you have 2 hours of video on the timeline.
When you copy and paste a bit of video, you now place another hour of video on the timeline.
When you select a portion of video and delete a section, you have just added another hour or two to the timeline.
So, for my one hour of video example, my edits have made a shorter video on the timeline but have in essence added 6 hours of video to the timeline!

You can try this for yourself... just split a video in two, then grab an end of either video and drag it out... the entire video will be there.

With Kayakman's suggestion, you eliminate the bloat by making MP4s of the smaller sections and adding those to the timeline.

So, again, depending on what you are working with, it might be a good idea to do all your editing on the video, select each clip, right-click and choose "produce selection as", then, bring those small chunks back in and delete the large clip.

I hope all this makes sense.
And, if you don't think this could be the issue, let me know that as well.

Kelly
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John Hall

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Thanks for the detailed explanation. I'm surprised that the entire video gets duplicated. I would have assumed that the only thing that would be stored would be references to segments of the one raw video. I'm sure there are good technical reasons for that but it's little wonder, understanding this now, that the program starts crashing relatively easy.

I understand the benefit of making shorter segments and then piecing those together, but it's kind of a pain when, during the iterations and drafts of the video, if clients want something inserted or shortened, it requires going back and forth between a bunch of small movies where the real original footage is kept and the composite final. 

Out of curiosity, is this how other programs like Premiere and FCP do it too? That's not meant to be a snarky remark, I'm just curious if that's about the only technical way that it can be done so with every edit, we double the file size?
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I'm not sure if other video editors do this or not. Perhaps others in this forum could give us that information.

However, it's pretty much always been the policy of TechSmith to not do any destructive kinds of editing since customers would not know what was happening if they edited their clip on the timeline, saved the project, then later discovered their original clip had been changed.

Normally, for basic screen recording, this is not an issue on the timeline since the file sizes are smaller. However, as more and more people record two hour webinars or use HD real world video with Camtasia Studio, the stress on the timeline can really add up. This is something the developers are always looking at to improve.

Kelly
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John Hall

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I think that might be a bit of a false dichotomy, IMHO. It's probably not really do it that way or destroy original footage. I'm suggesting that the actual editing would just be markers saved to points in the original raw footage. Yes, one might have to create some ~temp files to render segments but the only thing that would grow would be the xml or whatever kind of marker reference file, thus avoiding a full copy of the video every time the video is sliced. That sounds destined for trouble, but then, I don't write large video editing programs and don't know what I'm talking about. Just guessing at an approach I would explore as a software developer. Luckily, for TechSmith, the GUI and workflow is so enticing, we're willing to cut a lot of slack.
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Parallaxe

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I'm somehow glad that I'm not the only one ... and at the same time it's very sad that this problem has not been adressed for years /-:

I ran into this problem while my project was growing. Then I read here that Camtasia is not capable to handle large projects due to 32 bit limitation. Which is frightening, because even back in 32bit days programs were mostly able to handle too much load on resources (here: memory) somehow.

Anyway, I had some luck in running Camtasia in XP compatibility mode, but when I try to produce my project, it ALWAYS crashes. The bitter truth is: Camtasia can't be used for this mid/large project and this really annoys me, given the time I have already put into it. I'm now looking for alternative programs which is sad, because I did like Camtasia for its simplicity /-:
(Edited)
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kayakman, Champion

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did you try the methods suggested in my post from 4 days ago [see above]

I have always been able to edit and produce projects using these approaches, no matter how large or complex the projects; simply divide and conquer to stay within the current limits of the application
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Parallaxe

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Hi kayakman

Thanks for pointing this out. I have seen the recommendations regarding splitting up projects. I would apply this sort of workaround if it were due to occasional glitches only. But this is a general issue of Camtasia that has not been addressed for years. I need a solid software that lets me focus on my tasks, rather than thinking about workarounds due to software flaws. I have now switched to Premiere Pro which runs stable even with my large and complex projects.

However, your recommendation is highly appreciated. Thank you.
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info

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Can not open my project! This has stopped my work in its tracks. :(

(update) Looks like it is to do with Quicktime so I am re-installing that. 
(Edited)
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info

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Yep, Re-installed Quicktime and the project loads. Hope this helps others. Use windows Event Viewer to see what made it crash. :) 
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Tomi Tapio Kähkönen

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Suffering from massive issues. I tied to edit a 2+ hour video with 2 equally long audio tracks into a 20 minute highlight reel. Result was dozens of crashes and desperate attempts at making and saving edits before camtasia could crash. In the end I had to divide the project into 4 parts (first third, second third with audio only, black screen, second third with visuals only, no audio, last third) and then compile those parts into a single video. This project should have taken me a few hours, it took two full evenings of work.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Tomi,
I'm sorry about that!!

But, I can see where this would be an issue if you are working with that length of video and making lots of cuts and edits. (Please see my lengthy discourse above on why this happens.)

In the future, as soon as you get a "good chunk" of your project completed, select it, right-click and choose Produce Selection and bring that piece back into your project and remove the edited pieces on the timeline. This will greatly relieve the crashing issue and it only takes 30 seconds to to this.

Sorry again.
Kelly
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macdavid777

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Excellent idea, Kelly. I've experienced similar "crashing" on long projects and have decided to break the project into (in my case) three different parts. Tomi, I understand you plight, especially if you're dealing with a single video track from, say, a webex/conference/event. Project  (or Multi-project) management comes into play when breaking things up or exporting and bring sections back into the 'master' project. 

Also, I'm unable to allow myself to work destructively, so I could NEVER just delete a "finished" section and bring in the exported clip. So, as I eluded to above, make several projects to "save out" those layered sections so you can go back to make changes once you see that you misspelled "mispell". Know what I mean?!?

Good Luck

DW
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Tomi Tapio Kähkönen

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@Kelly: In theory this might work, but in practice it's not quite a valid option in my current workflow. Basically, I work in three passes. First pass I just synchronize the audio and video tracks. Second pass I cut the material, leaving only the highlights on the timeline. Then I can eliminate the empty segments and do my third pass, which encompasses editing, captioning, transitions etc.

However, if there is no major update forthcoming to Camtasia (I see that the 64 -bit discussion has been ongoing for several years now) then I might have to consider segmenting my work into smaller chunks and then doing the aforementioned three passes for each chunk separately to minimize the number of cuts on the timeline at any one time.

DW's point also makes sense. There can and probably will come a time when I will look back on the earlier segments and decide to re-do some parts or edit them differently, so producing and re-importing segments is a bit creepy, since it will eliminate (or at least make much more difficult) the option of editing earlier segments.

-Tomi
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dania.tawfiq

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I too am having this problem. Every time a drag a clip on the timeline it freezes and shuts down. 
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Astijus Kučinskas

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that issue is now for me... i'm using camtasia 8.6 and i doing a video just 1 minute long and it's crash...i saved it and when im trying to launch the project i saved it freezes, crashes ,i cant do anything and it's waste about 5 minutes to close crashed camtasia... so annoying.....
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I'm very sorry you are having this crashing issue. Please know this is not expected or normal behavior and it might be caused by so many things: missing drivers, the type of video you are using, software conflicts, and more.

Would
you please go over to our Technical Support site and open a ticket? They
are better equipped to handle crash issues over there than we are here
in this forum since they can run diagnostics on your system.

Our Technical Support is free and they will get back to you within a day:https://support.techsmith.com/hc/en-us/requests/new

Again, I apologize for the trouble you are having.

Kelly
User Assistance Team
TechSmith
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DragXminer .

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It happens 2 me when im trying to render a FREKEN VIDEO 
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tamer.kosker

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I am having the same problem. Probably Camtasia crashes 10 times in a minute. This is a kind of a world record of most crashing software and stops running software. Damn what happens and it crashes I can't guess. The hardware is ok and software is trial but runs ok. When you make several changes in multiple videos you are down. I will give a chance several times more and then will leave out and give chance to other applications. BORED OF CRASH
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kayakman, Champion

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sorry my suggestion re tech support is not helpful

you posted in this "problem" thread, which has been collecting posts for 3 years; you said that Camtasia crashes 10 times [for you] in a minute

based on my experiences with the software, the crashes are not specific bugs, but are mostly due to many different causes related to media type, project complexity, etc.

again, TechSmith tech support is best equipped to assist, if you want to look into why Camtasia is crashing for you; unfortunately, you've offered no specific details, so, at this point, it is impossible to provide specific guidance

I use Camtasia 8 hours and day, 7 days a week; it does not crash for me

If I push it well beyond its design limits, I can sometimes cause it to misbehave, but I have to work very hard to cause those types of issues

in my experience, if you know how to use it within its design limitations, it always does an excellent job
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tamer.kosker

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Sorry, I already uninstalled it. stay happy...
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_Jumpz_

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Still has the same issues 3 years later... dont buy camtasia guys :D spend the $300 on something good.
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Scott McNamara

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I make my living on Camtasia using advanced animation, sound and graphics.  I've learned that if you load more media and timelines than your computer can process, Camtasia will crash.  Consider upgrading your computer and pre-compressing giant graphics, audio and embedded video.  Also, shut down other programs that are competing for graphics and processing power.
Hail, Hail Camtasia!!  www.ProofOfDesign.com
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Ashley Dearden

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IVE FIXED MINE
I've stopped my camtasia from crashing! Ill just get straight to it. 
Go to task manager, go on details, right click on camtasia studio (you need to ahve the program open), then click set priority, and set it to high.
It used to crash on me alot when i had alot of clips on the timeline. But now it seems to be working fine, hope it helps the rest of you !
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Ashley Dearden

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IVE FIXED MINE
I've stopped my camtasia from crashing! Ill just get straight to it. 
Go to task manager, go on details, right click on camtasia studio (you need to ahve the program open), then click set priority, and set it to high.
It used to crash on me alot when i had alot of clips on the timeline. But now it seems to be working fine, hope it helps the rest of you !
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kayakman, Champion

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very interesting; thanks for sharing this tip!
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I need help :/

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omg HELP I do a video and I put images and all,and camtasia stop and say ''camtasia studio stop working'' HELP FAAST PLEASE HOW DO I FIX THIS?IS VERY REPETABLE! (sorry for my bad english) Can you do a video and show me how you do it?Thank you.
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Chuck Reaves

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The "stopped working" error is common, usually no big deal. Restart and see what happens. If this happens too often, reboot/restart your computer. BTW: I save after almost every edit with Ctrl S.
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I need help :/

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Ok thank Chuck,I will try this now :)
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Ninya Dawson

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I really like this software but it keeps crashing on me - literally every 2 minutes it will crash.

I'm trying to work around this by constantly saving etc but it dawned on me that I won't be able to export the files! I already tried and it will crash at 2%.

I'm currently using the trial version and the video I'm editing is about 40min long. It is a game recording plus facecam footage. So I can see it being a 'large' file but nothing ridiculous.

My PC should be up to spec - quad core CPU. It seems this software is ravaging my CPU and I think it's pretty bad that I can't even export my video at 480p (I'm getting desperate!)

I was really considering buying this but I'm not forking out $300 PLUS another $500+ to replace my CPU just 'hoping' that was the issue... Sorry this is a bit long-winded just a little frustrated at the whole ordeal.
(Edited)
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Joe Morgan

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Did you record the video game and your facecam footage using Camtasia?
Is the footage recorded with something else and what is the frame rate of that footage?

I suggest that you try this first. Save your project and then close Camtasia. Restart Camtasia and load your project. Does that help?

Regards, Joe
(Edited)
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Scott McNamara

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Hi Ninya I've developed many large video projects with Camtasia and experienced similar frustrations. Here's how I was able to resolve the crashing:.
The trick is to edit and render your movie in smaller pieces, and then put them together after rendering the pieces. So, I record everything all at once, but then break the movie up by editing into 3 minute parts.
After rendering each part at a high resolution, I create a new Camtasia file and import into it all of the rendered pieces. Then I re-render the entire project using the rendered pieces. This way, Camtasia only works with the entire video after the individual parts have already been compressed.

I hope this helps. Scott.
(Edited)
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DaleTyson

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I've been using Camtasia 8.6 for several months and no issues. Yesterday my computer froze after a couple minutes of creating a video, then when saving a very short test video, and again when selecting the screen to capture.

I called tech support (not a ticket) and spoke with a person. She guided me through deleting the register files and changing the .exe file to run as administrator. It is working now, and hopefully not freeze again.

If you the program freezes your computer, call and they can walk you through this process. 
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dubidoo222

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I was just running into the same problem and what worked for me was to make the size of camtasia on my screen smaller...not sure why this works but it allows me to keep working, at least for now.
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jmatera

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8.6 build 2054 crashes about every 15 minutes during editing. I'm running on Windows 10 with latest updates. Very frustrating.
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MLG Omar

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Everytime I try to split a clip, It crashes. I can not edit anything. All the money is down the drain. My windows 10 is up to date, and I have a great laptop. Great to know that I can edit any video so good!
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Rick Stone

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How big is the video? Both in pixel size as well as duration?

It could be that the size of the video is an issue. And if that's the case, you might try selecting a smaller portion of the video and working with it in much smaller segments. For example, if your video is perhaps an hour long, select only 20 minutes of it and play with that 20 minute segment.

Here is a copy/paste by a fellow forum member named Kayakman that might help:
------------------------------------------------------------------------------------------------
I've adapted the following best practice protocol ...

I use the Library to slice up large captures [projects] into smaller sections; I also use the Library to hold assets that will be common to the various videos in the collection; but I generally keep the Library to a bare minimum; i.e., cleaned out [delete or Libzip no longer actively needed items]

I edit each slice separately; when finished, I produce them separately; I call these small videos "snippets", I export each such project as a zip archive; I put the zip file inside the production output folder [this makes managing the separate file sets easier and keeps everything together]; I do not upload the zip files, just store them locally; I only upload [host] the videos themselves

I front-end these collections in various ways: with PDF menus, as URL items in a local, or web-hosted database, and as multi-level, button-style menus, made entirely from a separate, small, hotspots-only CS production

I currently actively manage a collection of over 3,000 media file sets, half on my local system [external HD], half hosted on web sites [my own, Screencast.com, etc.]; this collection, in turn, is managed using a 5 level links database, that itself is used to create or drive the menus that front-end these collections

if you will be creating a lot of short, related video screencast collections, and, you may need to revisit/update/republish over time, having a way to manage all this can be a significant time saver

Cheers... Rick :)
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duf

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I too have noticed that Camtasia seems to crash when working with larger projects that involve a lot of clips.  I love the product overall but hate that it becomes very unstable when you do anything big.
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kayakman, Champion

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this tutorial might be helpful ...

HowToBuildOutAndProduceVeryLargeProjects
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duf

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Thank you I will check it out but in my case I have had it bomb creating videos 10-15 minutes in length.
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kayakman, Champion

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what are you using for source clips [file type, dimensions, frame rate, etc]
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duf

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1080p 30 fps mp4 from GoPro and Canon camera
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Scott Schmerer, Senior Software Engineer

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Official Response
Hi all

We want to thank you for your patience while we worked to make Camtasia 64 bit. Camtasia 9 is a 64 bit application and that has substantially helped us to improve performance, stability, the ability to work with more complex projects, and allows Camtasia to take advantage of more resources if you have a more powerful machine.  Most of these benefits will still only be noticeable on stronger machines (see our system requirements). Video editing and rendering is a very computationally intensive process unfortunately.

We have found having access to more computer resources has resolved many of the issues we saw in version 8.x, especially when working with large video files.  If you're running 64-bit Windows, you can download the free trial here.

Please feel free to post your feedback and feature requests here in our Community forums and remember, all technical support-related inquiries should be directed to our dedicated Technical Support team at https://support.techsmith.com/


Apologies for the inconvenience and the wait,

Scott Schmerer

Senior Software Engineer, Camtasia Windows

(Edited)
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Tomi Tapio Kähkönen

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Hurrah! I, for one, look forward to trying out the first stable release of the 64 bit version. Many thanks to the dev team for their efforts! :)
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Alex

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Dear Scott Schmerer,

If you know Camtasia 8 does not work properly:

 "We want to thank you for your patience while we worked to make Camtasia 64 bit. Camtasia 9 is a 64 bit application and that has substantially helped us to improve performance, stability, the ability to work with more complex projects, and allows Camtasia to take advantage of more resources if you have a more powerful machine.  Most of these benefits will still only be noticeable on stronger machines (see our system requirements). Video editing and rendering is a very computationally intensive process unfortunately." 
Why are you charging us over $100 to update a piece of software that we bought from you (as in we already paid you for it) and is not working properly?

Thank you and Merry Christmas to all Techsmith Team while we keep trying to work with a defective piece of software.
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info

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I agree the upgrade price is not good. I like camtasia a lot, snagit is great too but I will not be upgrading camtasia for $99!

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