Camtasia Studio has stopped working

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  • Problem
  • Updated 2 years ago
I've had camtasia studio 8 for a while now and one day it decides to stop working. have the latest version and when I open it, the logo pops up in the middle of the page, disappears and windows opens the message "Camtasia studio has stopped working" before the actual program opens. Camtasia recorder works fine, it's just the studio. In event viewer, the error details are:

Faulting application name: CamtasiaStudio.exe, version: 8.0.4.1060, time stamp: 0x50c57c2f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x1984
Faulting application start time: 0x01cdee1b41e103ab
Faulting application path: C:\Program Files (x86)\TechSmith\Camtasia Studio 8\CamtasiaStudio.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 84738120-5a0e-11e2-8ed3-bcc654e69cd6

Log Name: Application
Source: Application Error
Date: 9/01/2013 2:41:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A

I'm running windows 7 home premium
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Chris Kesoglou

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  • anxious

Posted 6 years ago

  • 8
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Logan S.

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Hey Chris,

Sorry to hear Camtasia is crashing for you. I hope we can get it fixed up. First thing I'd like to have you do is head over to this article: http://techsmith.custhelp.com/app/ans......

If those suggestions don't work for you, let me know, and we will try a few other things!
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Chris Kesoglou

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THANK YOU!!! I uninstalled and re-installed adobe flash and it didn't work, updating my video and sound card drivers failed since it didn't meet the requirements??? I then went back to adobe and installed the flash player specifically for internet explorer which I don't use and it worked!!! Thanks alot, I can finally get back to making videos.
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Logan S.

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Hey Chris,

Glad to hear you got it fixed. Let us know if you need anything else!
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Hector J. Lopez

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I am having same problem as described above, I have also taken all steps listed and the problem persist.

Any other solution?
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Alessio Almond Monizza

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hi guys, maybe have you an AMD graphic card and installed an application like Radeonpro or D3DOverrider? You have to disable the api detection adding the camtasia profile to the app... 'cause those apps can make conflict ;-) glad to help you
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Subhan Pradana

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how to do that?..
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haynerjo

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Hey guys.  I just started getting a similar error message and when i click the link above for help it is no longer available.  Any suggestions for how to fix the error i'm geting?
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JohnTK

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"Camtasia studio has stopped working".   Got  this message from the very beginning.  The link referred to above http://techsmith.custhelp.com/app/answers/detail/a_id/826/~/camtasia-studio%3A-crashes-right-after-s...     tells me  "This site has been disabled for the time being."
This is garbage. 
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Fred Grover, Champion

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John I would put a support ticket in and see if they can help you resolve this problem. Let us know what you find out. Occasionally my Camtsia Studio 8.4.3 stops responding but it has only happened a few times.
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Kate

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Have got the same problem. When I try to load my recording in Camtasia studio it crashes saying http://joxi.ru/Dr8NnOZfk9pp26  There are  22 days left of my trial but I cannot evalute the program due to this error. This is realy not nice
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Fred Grover, Champion

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Kate I would advise putting in a support ticket with TechSmith as they can better diagnose what might be happening. From what I seen in the image you provided by the way thank you for that. You can click on the send information button but I would still submit the support ticket also as that is how they contact you back. The link and information is below:

http://support.techsmith.com/

or if it is a situation that needs attention sooner you can call them. Information for that is below:

Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

I hope this helps and sorry for your problem. Let us know what they have to say and please post it back here for other users to see if they might have the same or similar problem. Have a great day.
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Glen Gatin

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Running the repair utility in the Windows Uninstall program did the trick.
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Royal Hải

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How to fix Camtasia studio 8 stopped working
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Aleksandar Vasiljkovic

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i have prob stoped .wor....
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Fred Grover, Champion

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I would advise putting in a support ticket with TechSmith as they can better diagnose what might be happening.

http://support.techsmith.com/

or if it is a situation that needs attention sooner you can call them. Information for that is below:

Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

I hope this helps and sorry for your problem. Let us know what they have to say and please post it back here for other users to see if they might have the same or similar problem. Have a great day.
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Mustafa Joyan

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Hello Everyone
I am using Camtasia studio 8.6.0 on windows 10, but while i start to use it, it give me the below message and doesn't work.
Any solution??
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salsahero2015

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That is the same probelm I am having.. I've tried uninstalling and reinstalling the program but nothing worked. 
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duf

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Mine has been crashing a ton the last few days.
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Dave O'Rourke, Senior Software Engineer

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Thanks for your patience as we've worked to address the issue in this thread.  There are many possible causes for the "Camtasia Studio has stopped working" message.  If you're getting this message, our TechSupport staff is best equipped to help you work toward a resolution.  This is a free service.  You can open a ticket with them by visiting https://support.techsmith.com and someone will follow up with you by email to help.

One of the most common issues we saw with Camtasia Studio version 8.x was that with larger dimension videos and/or complex projects with a lot of cuts.  As a 32-bit application, version 8.x was limited to between 3-4 GB of memory, even if your system had more to give.  This is a limit of 32-bit applications, even if you are running on a 64-bit machine with more than 4 GB of RAM.  When these memory limits are reached, it's possible that this could cause the error message in the title of this thread.

We've now released Camtasia 9.0, which is fully a 64-bit application.  This enables the use of more memory, which allows Camtasia to use more resources from your system, and this resolves many of the issues we saw in version 8.x.  If you're running 64-bit Windows, you can download the free trial here: https://www.techsmith.com/download/camtasia/

If you continue to experience problems similar to those described in this thread, please open a ticket with our TechSupport staff as described above and we'll work with you to diagnose and fix the issue.
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duf

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Great news however when I look on the website I don't see upgrade pricing for current registered users??
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Rhonda.Ranney

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I am having this problem on Camtasia 9
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Michael Purugganan

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Guys please help my Camtasi Studio 8.1 suddenly stopped working it has an error "Faulting application name: CamtasiaStudio.exe, version: 8.1.2.1327, time stamp: 0x51e8dfedFaulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d
Exception code: 0xe0434352" so I decided to update it in hopes to fix the problem by reinstalling it and going for Camtasia 9 but when I click the application nothing happens and an error "Application: CamtasiaStudio.exeFramework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
at System.Windows.Media.Composition.DUCE+Channel.SyncFlush()
at System.Windows.Media.MediaContext.CompleteRender()
at System.Windows.Media.MediaContext.CreateChannels()
at System.Windows.Media.MediaSystem.ConnectChannels(System.Windows.Media.MediaContext)
at System.Windows.Media.MediaContext..ctor(System.Windows.Threading.Dispatcher)
at System.Windows.Media.MediaContext.From(System.Windows.Threading.Dispatcher)
at System.Windows.Interop.HwndTarget..ctor(IntPtr)
at System.Windows.Interop.HwndSource.Initialize(System.Windows.Interop.HwndSourceParameters)
at .WPFTimeline.initHwndSource(WPFTimeline*)
at .WPFTimeline.initManagedObjects(WPFTimeline*)
at .WPFTimeline.InitTimeline(WPFTimeline*, InitTimelineArgs*)
at ._wWinMainCRTStartup()
" happens please help I don't know what any of this means I have the latest Net Framework and camtasia used to work fine before. I saw a post about Logitech webcam device can sometimes caused this issue and uninstalling them might solve the problem but I'm not sure if that is the case and I don't want to do that.
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kayakman, Champion

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