Camtasia Studio: Home/End keys don't move playhead, but they are changing zoom

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  • Updated 7 years ago
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I don't know whether it's just a missing graphical cue about which element currently has focus, but it happens to me very often that I'm changing the timeline zoom instead of moving the playhead when I'm hitting either [Home] or [End] keys.

This happens even after I've clicked the playhead to yield focus to it.

This doesn't happen every time I do this, so it's not easy to reproduce. But the chance of this to happen is 50 %!

So I guess this is a bug somewhere in the program. Or, as I said in the beginning, I'm just missing some cue telling me which control currently has focus.

Here're the steps to reproduce (remember, this problem only occurs about every second time you'll try to reproduce this):


  1. Drag the timeline zoom to any comfortable value.

  2. Press either [Home] or [End] key. (You will probably notice that erroneously the playhead moves. If it does so, drag or click the zoom control again and repeat this step.)

  3. Click anywhere in the timeline ruler to have the playhead move there.

  4. Press either [Home] or [End] key. (You will probably notice that erroneously the zoom changes.)

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Axel

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Posted 7 years ago

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Brad, Camtasia Studio QA

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Hello Axel,

I'm able to get pretty consistent behavior with the following:

Zoom Slider Focus Areas

Playhead Focus Areas

I think the main rule of thumb is to make sure you click on the actual Zoom Slider (not the buttons on the sides of it) if you want focus for zooming with Home/End and to click on the actual playhead (not the timeline ruler) if you want focus for the playhead with Home/End.

Of course, as you said, it wasn't 100% reproducible for you every time so there may still be a bug there that I'm just not able to reproduce. Let me know if the above workflow solves the issue.

Thanks,
Brad
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Axel

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Hi Brad,

first I'd like to apologize for my late reply. I was busy at another project.

Actually, clicking exactly the zoom and playhead is not what I would expect to be the best path to follow, particularly when the playhead is out of the visible area of the timeline.

The thing a user usually wants is to put the playhead to a place that's currently in the user's focus. So clicking anywhere in the timeline should put the focus to the playhead while moving the playhead to the place where the user has clicked.

Same for zoom. The common behaviour of a slider is to reliably get focus even when the "groove" area is being clicked and the slider control is moving toward that direction.

I guess this is common user expection. Particularly because all Microsoft controls behave the same (see Mouse control panel applet for an example of a similar slider control).

So, I'm afraid, it is not a solution to have the user click a control at a position where it "was" when he/she actually wants to get the control to a destination where is is supposed to "be".
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Brad, Camtasia Studio QA

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Hi Axel,

I just realized that I forgot to follow up on this post. I ended up opening a bug on it since it's definitely (as you said) not ideal. I can't guarantee a release that it will be fixed in but it is definitely on our backlog now as a bug and will be looked into for a future release. I hope that the above work-around will help you to some degree in the meantime and I apologize that you're having trouble!

Brad
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Axel

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Thanks a lot, Brad!

I'm not good in saying things like this in a foreign language... but, however, I am absolutely excited to see all the efforts you're putting into customer satisfaction and listening to your users.

Or to cut a long story short: WOW! ...and thanks!
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Brad, Camtasia Studio QA

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No problem Axel! Glad you were willing to pass on your feedback!
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Steven Garske, Employee

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Just a suggestion, if you're having focus issues on the timeline trying to use the shortcuts to change the playhead position (any command in the Play menu at the top), try pressing Ctrl + {Hotkey}.

So...
Ctrl + End - to jump to the end
Ctrl + Home - to jump to the beginning
etc

Usually this provides more expected results and ignores the built in functionality of some of the controls we use for the timeline.

Hope this helps,
Steven

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